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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 585 reviews
88%
Recommend This Property

Ratings Breakdown

585reviews

  • 5 Stars
    390
  • 4 Stars
    110
  • 3 Stars
    38
  • 2 Stars
    28
  • 1 Stars
    19

Good location, poorly maintained

By

11月 06, 2020

The front desk staff was very friendly; however, first glance in reception was unimpressive due to poor cleanliness and overall maintenance. The operations manager either lacks resources or training. The room was not clean; which is particularly concerning due to the ongoing pandemic. There were a lot of little things missed including hair and other matter on the floor and surfaces. This hotel likely has good staff but lacks leadership.

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Hurricane Delta Guest

By

10月 23, 2020

club

Having convenience to move around. The stay and the space was great.

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Weekend stay that was terrible

By

10月 21, 2020

We stayed at the candlewood suites 2 weekends ago. The room was dirty including broken glass and a bullet left on the floor. The general manager, while she did assist in moving our room and comped us a night, was very disappointing. Her overall demeanor in regards to the situation was “eh”. While she did apologize once seemed like it was an inconvenience for her and did not have anything else to say about our VERY unclean room. The only good thing about the stay was Tasha who was super helpful, and always cheery (5stars for Tasha!)

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Great Staff, Great Amenities

By

10月 20, 2020

club

Very Professional and helpful Staff, great amenities, clean and comfortable environment.

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Great Staff!

By

10月 20, 2020

The Incoming desk attendant was super friendly and very helpful. She went above and beyond in assisting us in whatever we needed. It was
Her first day at work. I predict she will do well there!!

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Clean and Nice

By

10月 18, 2020

club

No breakfast but you have a mini kitchen where you can prepare your food and comes with dishwasher and 2 door refrigerator

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Terrific Tasha.

By

10月 14, 2020

club

Desk Agent "Tasha "went above and beyond to make my stay, great! All staff members were lovely..

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Alexander Wedding

By

10月 14, 2020

club

We enjoyed our stay and that’s because we had a very nice lady named Tasha that made us feel very welcome. She was so polite and had great customer service. Our rooms were so homely and we felt we were at home. I would definitely revisit. Overall I give this stay a 10. Thank you all for the awesome service. God bless.

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Great stay for the circumstances

By

10月 13, 2020

club

My family evacuated for Hurricane Delta. We enjoyed our stay and with the money we saved on the rooms we actually went to the Snake Farm Zoo and the Stars and Stripes drive in theater. We had an amazing time.

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Great service

By

10月 06, 2020

I have stayed at this hotel several times and i spend time in the hill country. The staff has always been helpful and nice. The hotel is in a good location and not far from Gruene. Looking forward to coming back in the future.

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Comfortable bed and friendly staff

By

9月 26, 2020

The accommodations were very satisfactory and the staff was very helpful in meeting the needs of my family.

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Great location and staff

By

9月 16, 2020

platinumelite

Went for anniversary trip. Front desk lady, believe her name was Tasha, was wonderfull.
Had issues with the room and had to leave a day earlier.
Manager contacted us and was helpfull and understanding.
Appreciate her help.

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