Open Gallery
 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Good location, poorly maintained
ByTom C.
11月 06, 2020
The front desk staff was very friendly; however, first glance in reception was unimpressive due to poor cleanliness and overall maintenance. The operations manager either lacks resources or training. The room was not clean; which is particularly concerning due to the ongoing pandemic. There were a lot of little things missed including hair and other matter on the floor and surfaces. This hotel likely has good staff but lacks leadership.
Hurricane Delta Guest
ByHurricane Delta
10月 23, 2020
Having convenience to move around. The stay and the space was great.
Weekend stay that was terrible
ByJSmith23
10月 21, 2020
We stayed at the candlewood suites 2 weekends ago. The room was dirty including broken glass and a bullet left on the floor. The general manager, while she did assist in moving our room and comped us a night, was very disappointing. Her overall demeanor in regards to the situation was “eh”. While she did apologize once seemed like it was an inconvenience for her and did not have anything else to say about our VERY unclean room. The only good thing about the stay was Tasha who was super helpful, and always cheery (5stars for Tasha!)
Great Staff, Great Amenities
ByDisappointed IHG Member
10月 20, 2020
Very Professional and helpful Staff, great amenities, clean and comfortable environment.
Great Staff!
ByGeorge
10月 20, 2020
The Incoming desk attendant was super friendly and very helpful. She went above and beyond in assisting us in whatever we needed. It was
Her first day at work. I predict she will do well there!!
Clean and Nice
BySimpler
10月 18, 2020
No breakfast but you have a mini kitchen where you can prepare your food and comes with dishwasher and 2 door refrigerator
Terrific Tasha.
ByJamaica Slim
10月 14, 2020
Desk Agent "Tasha "went above and beyond to make my stay, great! All staff members were lovely..
Alexander Wedding
BySyl65
10月 14, 2020
We enjoyed our stay and that’s because we had a very nice lady named Tasha that made us feel very welcome. She was so polite and had great customer service. Our rooms were so homely and we felt we were at home. I would definitely revisit. Overall I give this stay a 10. Thank you all for the awesome service. God bless.
Great stay for the circumstances
Bydd27
10月 13, 2020
My family evacuated for Hurricane Delta. We enjoyed our stay and with the money we saved on the rooms we actually went to the Snake Farm Zoo and the Stars and Stripes drive in theater. We had an amazing time.
Great service
Bytrouble43
10月 06, 2020
I have stayed at this hotel several times and i spend time in the hill country. The staff has always been helpful and nice. The hotel is in a good location and not far from Gruene. Looking forward to coming back in the future.
Comfortable bed and friendly staff
ByWally
9月 26, 2020
The accommodations were very satisfactory and the staff was very helpful in meeting the needs of my family.
Great location and staff
ByYamil
9月 16, 2020
Went for anniversary trip. Front desk lady, believe her name was Tasha, was wonderfull.
Had issues with the room and had to leave a day earlier.
Manager contacted us and was helpfull and understanding.
Appreciate her help.