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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
81%
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Impression générale

4,1

en fonction de 841 avis
81%
Recommander cet établissement

Ratings Breakdown

841avis

  • 5 Étoiles
    446
  • 4 Étoiles
    192
  • 3 Étoiles
    78
  • 2 Étoiles
    61
  • 1 Étoiles
    64

ok

By

octobre 13, 2021

platinumelite

The room was dirty. bathroom floor and door and darkening curtain at the window

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You get what you pay for...

By

octobre 10, 2021

club

Hotel looks good from the outside but needs an interior makeover. Luggage cart had a bum wheel. Our first room and our replacement room were less than satisfactory (first room smelled bad, had mold, and was missing some fixtures -- thanks Zykia for moving us... but 2nd room had broken vent fan, bad a/c for bedroom, and rather nasty carpet and linoleum), and we received no automatic housekeeping service. Cheap suite was good for our multi-night vacation with our toddler sleeping on the pullout.

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Horrible experience

By

octobre 07, 2021

The carpet left your feet or socks black like they haven't been shampooed in a very long time. Halls smelled of pot and cigarettes. Room smelled like dog urine and previous guests left items in the room and were in the room next door items were given to them by manager. Took 3 DAYS to get a shower curtain, cookware and silverware. I asked several times and on day 3 i stayed down there until the items were brought to me. Had to get a shower curtain 3 times because 2 of the curtain were the small ones. Front desk workers were not helpful at all like they couldn't do anything without a manager. We travel for work and stay in hotels a lot and hands down the worst experience I've had at any IHG Hotel.

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The hotel is not in the best condition.

By

octobre 06, 2021

The hotel is not in the best condition. The shower water did not drain properly and it had 3 inches of standing water everytime. The bathtub made loud sqeaking noises and the sink did not drain like it should. The room also had a strond milew smell.

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Clean, but older.

By

octobre 06, 2021

club

Very clean hotel, but it's showing it's age. Everything was well taken care of, but the bathtub enclosure was old and had a few peeling areas. The paint around the baseboards and trim was cracking. The mattress was also quite soft. The linens and towels were in great shape and everything was clean, just dated.

The staff was very nice and helpful and made the stay very enjoyable.

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Rest after a long day

By

septembre 30, 2021

club

The reservation was easy the front desk attentive and polite the parking was easy and unlike other extended stays in the area there were not a lot of homeless hanging out and smoking in the parking lot
We felt safe and Secure at this property

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Friendly staff

By

septembre 19, 2021

Would not recommend Candlewood and will not stay in one again. Should not be part of IHG.

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Mildew smelling Room

By

septembre 13, 2021

club

Staffing did a wonderful job, changing my room odor was still there but not as strong as the other room.

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Sweet Suites

By

septembre 13, 2021

platinumelite

Our first visit to Charleston was a success. The Candlewood Suites was a good choice for us and our canine friend. The staff was on spot most of the time. There were places for folk to meet, greet and eat. All shops and stores were right there!.Rivers Street.!! The beds were great..The towels were great. We had no real problems.When we needed to add a day, not a problem..and we did not have to move rooms. A good gps and a good navigator for a first time visit would be helpful.

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Excellent

By

septembre 09, 2021

I enjoy the room and service. Me and my husband also love how the way the room and the kitchen and bathroom was all coming together and they thought about our safety and health while we was there. Job well done.

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Nice Stay

By

septembre 08, 2021

platinumelite

The staff here are exceptional. Very friendly and always willing to help.

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Room Dirty

By

septembre 05, 2021

platinumelite

I made the mistake of walking around the room in my barefeet before getting in the shower, twice. When I got in the shower literally black water ran off my feet. I can't imagine how dirty either the carpet or the floor had to be to get that dirty in that short a period of time. I have never experienced that before in my 50 years of travel. I guess now I will never walk anywhere in one of your properties without some kind of footwear

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