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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
92%
Recommander cet établissement

Impression générale

4,6

en fonction de 449 avis
92%
Recommander cet établissement

Ratings Breakdown

449avis

  • 5 Étoiles
    358
  • 4 Étoiles
    51
  • 3 Étoiles
    10
  • 2 Étoiles
    11
  • 1 Étoiles
    19

Spacious room

By

décembre 28, 2020

club

I arrived on the wrong date, but your professional staff was able to accommodate me. I am so thankful. Also, staff was a tremendous help in helping me find a place to park my semi

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No masks and I felt like I was at a homeless shelter with the guests

By

décembre 24, 2020

First off I am a SPIRE ELITE member and stay at multiple IHG hotels per month. No masks at all were being worn by the guests and guests kept going outside to smoke weed. There was a snowstorm at night and the plow didn't show up until 7 AM and got stuck in the snow at 730, and the driver didn't attempt to get it free until 1130 am when he just poured some salt near the tires and proceeded to leave the property and not return for 2 hours. I watched the entire situation unfold from my room. There were 2 snowblowers attempting to clear the entire lot of 3 hotels. Whomever owns the property was completely unprepared for its guests and the only person that I can compliment is John the manager at the Holiday Inn Express who was extremely professional and compassionate and ended up snowplowing my car out at 130 so I could get home to my family. I will NEVER stay at this Candlewood Suites again and am embarrassed by the lack of enforcement of masks and the unpreparedness for the snowstorm. I was told that the property managed snow removal on its own, so the snow plow driver should have been clearing snow all night long, not leave every single guest who parked in the parking lot to be covered by 3 feet of snow. I can't express how disgusted I am at the lack of leadership at this hotel. Whoever the owner/manager is should be reprimanded or even fired for their lack of planning and leadership.

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Recent Stay

By

décembre 02, 2020

platinumelite

The staff were very helpful and pleasant. I definitely would recommend this location again.

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Location good..

By

novembre 19, 2020

Restaurants near by.. appears to be relatively safe location. Other patrons appear to be good

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Best Customer Service Ever

By

novembre 09, 2020

We were having our floors refinished and have a 13 week old puppy so we needed a hotel that allows pets. We were there all total 8 days. Everything was perfect and we would recommend Candlewood to anyone looking for a small suite that allows pets

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Comfortable bed and great service.

By

octobre 24, 2020

This hotel was very comfortable to stay at.

The staff was courteous and the hotel was very clean.

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Mrs

By

octobre 18, 2020

Still accommodating pets. Very clean . Personnel very friendly. Will recommend

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Disappointing pet policy

By

octobre 17, 2020

Dissatisfied with pet policy. Should charge by the night not the “week”. Or just change your policy to no pets.

Give your staff some flexibility with the policy.

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Student visit- Dirty bathroom

By

octobre 13, 2020

Hotel appears clean, sanitizers visible, plexiglass at reception--staff assured us that all was "hospital quality" disinfected prior to our stay--was given a room on the first floor--due to our small dog--charged 75.00 a bit high--but wouldn't have been ok but when we saw PINK MOLD and Black mold in the corners of the bathtub, I took pictures, toilet wasn't clean either. I was totally grossed out and then I dismissed the overall appearance of Covid-19 protections. I'm sure they are doing their best for the lobby and reception areas but check on the rooms first before you unpack. The bed was very comfortable and sheets appeared very clean but by this time I was suspect to other issues. We were asked if we want to change rooms but this was already after unpacking and settling in, and the night attendant was there. Very disappointed as we've stayed in the past and were very happy with the accommodations. Clean the bathrooms better and assure customers and maybe we will return.

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Nice stay

By

octobre 07, 2020

club

Fine except the overhead light in the bathroom did not work nor did the bathroom exhaust fan the Kleenex box had about 4 tissues left in it the coffeemaker only made about 1/3 of a cup of very weak coffee( was supposed to make 2 full cups)
And we set the heat at 70 and woke up due to it being 74 in the room (too warm) and it was a cold damp night!

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Excellent Value For We Who Travel With Furry Friends!

By

octobre 03, 2020

Welcoming place for both human and canine. Great night’s sleep on comfy bed, friendly, helpful staff. Solid value.

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Suggested Stay

By

septembre 30, 2020

club

Very clean and comfortable.
I would definitely recommend this business to others.

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