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宾客评论

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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
90%
推荐此酒店

整体体验

4.4

基于 791 评论
90%
推荐此酒店

Ratings Breakdown

791评论

  • 5 星级
    537
  • 4 星级
    149
  • 3 星级
    52
  • 2 星级
    25
  • 1 星级
    28

Beware

By

2020 十月 21

club

We had dirty socks under our bed and our bathroom had hair on floor and in bathtub. Everything was closed in the square and our room had no fridge or microwave to buy stuff from store to eat so we had no choice but to go to extremely expensive restaurant in hotel. However it ended up being good food as long as you could find something you liked with 4 menu items

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Nice for the night

By

2020 十月 20

club

Nice hotel, beds were comfortable, the views of the city and lake were great. Didn’t eat there but yours truly was right next door and had a great breakfast. We disappointed there was no microwave in the room which we could have used to warm up my sons nighttime eye mask. Overall a great getaway

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Perfect stay

By

2020 十月 20

Staff was very polite and room was clean, probably was my best hotel stay

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Enjoyable Stay

By

2020 十月 20

club

The hotel and room were very nice, clean and safe. My only two complaints would be that for some reason on the weekend the bar/restaurant was closed all weekend but open during the weekdays. I do understand that we are going through the unfortunate COVID season but why close the bar/restaurant for the weekend? I could understand maybe closing dine in portion down, but to have no room service on the weekend was extremely disappointing. Second complaint would be pool and spa were closed. I have travel often through the COVID season and this is the first hotel that has had the pool/spa closed. I could understand if the in-room tubs were jacuzzi tubs, but unfortunately the bathrooms were a little out of date.

Other than those complaints the stay was enjoyable and the view of Playhouse Square. I would come back to this location again if they would make a few changes.

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Extended weekend trip

By

2020 十月 12

club

Nice location. Great place to walk about downtown especially when more locations such as stores are open. Great valet service. Nice terrace on the third floor with tables and chairs to be outside to eat carry out and stay safe during covid19. Comfortable beds. Microwave and refrigerators are not in all rooms but irons and ironing boards are.

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Excellence stay

By

2020 十月 12

platinumelite

Friendly staff clean room upgrade was a plus, would definitely recommend, and might stay there in the future.

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Great service

By

2020 十月 11

club

Staff met my needs and the room was clean with good lighting.

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Nice room great service

By

2020 十月 07

club

Nice stay clean hotel. Attentive receptionist. Great view right in playhouse square convient location. Close to all local attractions

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great stay

By

2020 十月 03

With a great location and a comfortable room, this hotel was a superb choice

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N/a

By

2020 九月 29

club

Sheets look like they were not changed no safe no microwave no refrigerator no soap or shampoo bathroom need an update

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Great stay

By

2020 九月 25

club

This is a beautiful hotel, in the middle of downtown, surrounded by historic buildings. The only issue we had was that there was NO breakfast whatsoever, hot or otherwise. We were under the impression that we could at least get a "to-go" breakfast, such as a muffin or some type of pastry. This may have been a misunderstanding on our part.

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Great Ambience lacking Amenities

By

2020 九月 25

club

Crown Plaza has no free parking so I had to park at an expensive garage to be close to the hotel. I was unable to enjoy some of the amenities offered typically by the hotel because of the pandemic, however, there were some base amenities that were lacking in this hotel which for the price and majesty of the building ought to be expected/provided to the reserved party. For one, I was appalled there was no kitchenette in the room. My plan was to go to the grocery store and make food in the hotel, good thing I arrived first to look over the room because there is no minifridge or microwave, no storage for food anywhere. So I bought food from a local eatery and couldn't store it in a fridge or warm it up later and had to leave it sitting just below my TV.
I frequently like to drink some cold ice water to help my condition, but there is no easy access ice machine, so I went to "vending" the room was stripped completely empty, nothing to drink or eat. I had to go down to the first floor with a cup in my hand to get a small cup of ice. This took 20 minutes because one reserved couple was having rather obnoxious argument with a staff member Michael, who was just trying to relax them down and deal with the situation. I waited patiently with a cup in my hand to get some ice. The reserving party tried to pull me into the conversation but I wanted no part of it, at the time I was enjoying my stay fairly well just from the impeccable marbling and design of the hotel. I really enjoyed the service I needed it, but the problem was I needed service so often, and I don't mean to be a pest or bothersome. So I only asked for Ice for my cup one time, after seeing the front was understaffed I drank water from the sink after that.

At checkout I was very surprised to see my rate for my second night was ridiculously much higher than the first.

I like to leave good reviews, please, don't create a setting where I have to report a bad experience.

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