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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.1

based on 783 reviews
80%
Recommend This Property

Ratings Breakdown

783reviews

  • 5 Stars
    416
  • 4 Stars
    172
  • 3 Stars
    83
  • 2 Stars
    66
  • 1 Stars
    46

Won't stay here again

By

24 June 2017

When I first arrived to me room their was a detect of order of mildew, as if there was a water leak. They had to come and spray the room with some air freshener.
-Later on we noticed the bathroom door was broke and would not close.
-Not able to late check out an hour later, which this is the first time I've ever experienced in any hotel.
-Lastly I was double charged for my room in which I went downstairs to take care of before I checked out. Well thought it was taken care of. Well two weeks later my credit card was overcharged. June 6 I called in spoke with an Anna who asked me to email some information. This was done and she sent an email stating it was being looked at now. Called back on June 9 checking on status and still to this day haven't heard from Anna or anyone regarding charges. Now I look and on 6/22 I have another charge of $432 on my credit card making the total over $800 and still not taking care of. Guess I will handle with my credit card and make sure I never stay at the Crown Point again.

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great place to stay !

By

23 June 2017

club

If you enjoy a clean, safe and friendly environment, then stay at the Crowne Plaza Hotel downtown KC ! I enjoyed the atmosphere, comfort of my room/bed and would recommend to friends, family and colleagues.

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Great Downtown Hotel

By

23 June 2017

Outstanding staff that goes above and beyond in customer service. Also this hotel has a free shuttle for rides withIn a 3 mile radius.

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Nice stay!

By

23 June 2017

club

Great staff, accommodating and quick to resolve issues whether it's your issues or theirs to make your stay great.

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Perfect Business hotel

By

23 June 2017

This was a very comfortable hotel. It was centrally located. The staff was helpful and attentive. I will be back

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Close to the action

By

20 June 2017

Within walking distance of all things fun downtown regarding the night life.

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Nice Stay

By

19 June 2017

Nice Hotel, great location and the staff is very friendly.

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My favorite P

By

19 June 2017

Always stay here when I'm in the KC area, never disappoints!

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Great hotel!

By

15 June 2017

We spent only one night at this hotel. However, it was great. Our room was very nice and very comfortable. The concierge service was outstanding. I highly recommend this hotel.

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Inn for the weekend

By

13 June 2017

Pricey but nice. The a.c. takes forever to come on then when it does it blows directly on you. Was a pleasant stay!

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Terrible experience

By

05 June 2017

Rude front desk and manager. The floor we stayed on was very run down.

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Parking fee issues, yet truely rewarding for those Gold members and higher

By

05 June 2017

Stay was comfortable and the complementary appetizers at night and breakfast in the morning on the 26th floor was a nice treat. They definitely wanted to make their loyal IHG members feel rewarded. Parking fees were a bit of a hassle and they have yet to be resolved, but other than that, an overall pleasant stay.

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