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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 692 reviews
91%
Recommend This Property

Ratings Breakdown

692reviews

  • 5 Stars
    423
  • 4 Stars
    181
  • 3 Stars
    36
  • 2 Stars
    33
  • 1 Stars
    19

Very poor customer service

By

27 June 2017

club

Very poor customer service, the manager of the hotel was not present the night we checked in and again in the morning when we checked out due to false advertising on the room size and what was included on the room size.

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Not what up to standards

By

26 June 2017

club

I was checked in quickly and courteously. Then came the room...

I had issues conntecting to the internet. When came in late to sleep, the therostat did not work. The curtains had shaving cream or something on them. The ac unit had dust and crud on it and the bathrooms were gross. All night long i could hear the flushing/pipes of other rooms.

In the morning, i couldnt find any front office staff.

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Clean room

By

26 June 2017

Rooms were very nice and the balcony was cool to check the weather.

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Highly recommend this hotel

By

26 June 2017

platinumelite

Friendly staff and very clean hotel. They exceeded my expectations.

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clean and friendly

By

22 June 2017

club

Rooms were clean and very comfortable. Ample free parking and friendly front desk.

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Great service and comfortable beds too!

By

22 June 2017

club

My father and I were on a baseball trip, visiting stadiums from California, Minnesota, Milwaukee and Chicago. We arrived a couple hours early to Milwaukee and the staff was great and understanding in arranging a room for us to check in early before the game. Made a huge difference in our trip. The beds are super comfy! And each morning being able to stop at the cafe near the front entrance to have a Starbucks drink started off the morning right :)

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Comfortable beds and cleanliness

By

21 June 2017

platinumelite

All the employees at the front desk made one feel welcome and I felt treated each person as though they were special. Not too impressed with the persons working the bar.

I thought having the water with lemon in etc for the customers to enjoy was great-nice touch and makes one think the hotel is thinking about the customers first,

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Courteous and friendly service

By

20 June 2017

platinumelite

The staff was professional, friendly and very courteous.

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Nice property

By

20 June 2017

platinumelite

Nice property. We were upgraded to a suite, which was very nice. The pool and hot tub area was open until midnight. The breakfast buffet was great. It was about a 15 drive to Miller Park. Our remotes were missing batteries, but a hotel representative brother brought us replacements in under 5 minutes.

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Comfortable bed and friendly staff

By

14 June 2017

club

Better rooms and offer free breakfast for the price.

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Crowne Plaza

By

13 June 2017

club

Nice hotel, friendly staff, boring atmosphere, no fridge or microwaves in rooms.

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Exceeded my expectstions

By

12 June 2017

platinumelite

I've been on the road since Jan 10th and every night spent in an ihg property. I've been in crownes and have to say that the once flagship out property has gone down hill. This is not the case fornthisnhotel.
Parts are dated aye, but they are remodeling. Nice restaurant with good prices at the bar. Clean room, good soaps. Brilliant customer service.

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