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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 1276 reviews
80%
Recommend This Property

Ratings Breakdown

1276reviews

  • 5 Stars
    613
  • 4 Stars
    336
  • 3 Stars
    139
  • 2 Stars
    114
  • 1 Stars
    74

Nice hotel, not the best experience

By

20 June 2019

club

First let me be clear I've stayed here many times and will stay again because it is very convenient. This is the only time there has been a problem(s).
1. I had just arrived in my room when the door opens and in walks a strange man! To say it was disconcerting is putting it mildly. Luckily and gratefully he was as taken aback as I. He said he was going to talk with the front desk. I called them to alert them. When I talked with them in person about an hour later I was given an apology.
2. The air conditioning didn't work. I set it at 60 degrees and it was never cooler than 85.
I talked with the front front desk and was told they would leave a fan in the room. A few hours later I returned to no fan. However I did mention the room key mix up and she reprogrammed my key right then. Why not earlier when that was the problem?
3. This may sound petty but there were no towel hooks anywhere, weird.
When I checked out I mentioned my experience and she gave me 10,000 rewards points.

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