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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 660 reviews
93%
Recommend This Property

Ratings Breakdown

660reviews

  • 5 Stars
    453
  • 4 Stars
    126
  • 3 Stars
    42
  • 2 Stars
    24
  • 1 Stars
    15

Outstanding Service

By

21 February 2017

We stay at this hotel every year for a business exhibition and every year are amazed at the outstanding service from the moment we check in until we check out, the staff is amazing, they remember you from year to year and always go out of their way to smile say hello and ensure all your needs are met. Jean and Pam at the Koi Lounge, made our evenings to unwind fun and stress free, the hospitality from all staff is top notch.

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Little get away

By

21 February 2017

club

Nice clean hotel, comfortable rooms, warm staff. Highly recommend. Shower pressure and temperature were even perfect.

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Suffern Crown Plaza - Great Area

By

20 February 2017

Suffern is a great town! Excellent location. The property has a shuttle service and an excellent restaurant. The burger there is awesome! Even the fries were cooked just right!

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Clean and comfortable, as always.

By

19 February 2017

platinumelite

The staff are always warm and friendly here. The food is fantastic and the place is always clean and comfortable.

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great service

By

17 February 2017

club

to whom it may concern
the crown plaza at suffern is a vary good hotel!!
hope that you too will enjoy it!
thx

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Make Your Day! (And Night)

By

15 February 2017

club

Long drive? Long flight? Not sure where your'e going or what you're experience will be like? Anxiety gone if you're going to stay at the Crowne Plaza Hotel Suffern-Mahwah. Taking that left into the wrap-around driveway you already know that a treat is in store. Lovely grounds, already know people care. Lobby elegant, greeted as if a long-lost friend, in your room within a short time, nicely decorated, immaculate, up to date, test the bed and find it's perfect! Can't ask for more.

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Friendly front desk staff

By

13 February 2017

club

Very supportive staff. Always asking for a help and if any additional needs is required

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Overall great experience

By

08 February 2017

The room was clean, ameneties were good, and price was reasonable too.

Posted byHotelStaff
10 February 2017
Dear Valued Guest, Thank you for the 5 stars and great review. We all appreciate it. Bob Wilson General Manager
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Nice Place to Stay

By

07 February 2017

Kudos & Compliments to Julian & Kim for wonderful check-ins… They are very helpful and efficient..

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Quality service, comfortable stay

By

07 February 2017

This hotel provided a clean, comfortable room. The décor is welcoming and the staff are accommodating. The breakfast at this hotel is superior to others in the area, well worth the stay.

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decent bed, fairly good service

By

06 February 2017

club

Staff friendly, woman at the bar was good....she forgot my chicken soup, and then made up for it by buying a drink.

Woman at the hotel desk told me she was going to send me an e-mail confirmation for my next stay, but did not!

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Nice Hotel

By

05 February 2017

club

Had a trade show and felt the business accommodations, as well as the room, bar and dining services were all terrific. Highly recommended!

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