Intercontinental has a reputation for fine quality hotels, and the location of this hotel is ideal. From this perspective, I stayed here with my daughter while visiting some tourist destinations in
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Toronto.
Pros:
- Comfortable beds, nice quality pillows.
- Thick walls, when we entered our guest room, there was a baby crying in the room across the hall. Once we were in the room, we could not hear the baby at all.
- We felt safe, key cards are required to access guest room floors.
- The staff are excellent. Every staff member we interacted with was courteous and helpful.
- Quiet heating and cooling. We could set the room temperature and the room was lovely. The HVAC is quiet.
Cons:
- No mini fridge for guest use. There is a fridge but it is dedicated to use as a mini bar. I would strongly prefer a fridge and microwave for guest use, as is standard in many hotels. Our shopping was limited due to lack of fridge in the room, I would stay somewhere else next time because of this.
- The pool is gross. There is a thick greasy ring of dirt at the waterline of the pool. Next to the pool there is a small pool of standing room temperature water (There is a separate hot tub, the standing water is not the hot tub.) The paint on the walls and ceiling of the pool room is badly peeling. The pool should be properly maintained or closed to guests, the current state is off putting.
- While the routine cleaning was great, there was dust accumulation around the room, especially noticeable on infrequently used end tables. A deep cleaning would go a long way. [更少]
