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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
83%
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整體經驗

4.1

根據 2176 評論
83%
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Ratings Breakdown

2176評論

  • 5 星級
    1079
  • 4 星級
    608
  • 3 星級
    212
  • 2 星級
    142
  • 1 星級
    135

convenient location

By

6月 26, 2022

Bad housekeeping, poor customer service, staffs are not friendly except one Filipino guy in the reception who served me and apologize to me for my bad experience during my check out. As a IHG loyalty member I was not greeted and receive any other upgrades like I had before from other Holiday Inn branch. Never on this branch again,.

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Warm staff, convenient to YYZ

By

6月 25, 2022

I arrived late but was greeted warmly by gentleman at the front desk. Had a short sleep in a very comfortable bed. Was up early in the morning efficient shuttle ride to airport…wish there was coffee at 6:15am.

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Comfortable bed and clean room

By

6月 19, 2022

The room is very depressing with dark colour scheme. A kettle in the room would be a welcome addition. Two comfortable seating chairs would be nice. The restaurant was very noisy and the food was average. Service was spotty.

Luggage rack would be welcome — we had to put our suitcases on one of the beds.

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Close location to the airport and reasonable priced

By

6月 10, 2022

Hotel is close to Toronto Pearson International Airport and they also have a 24 hour shuttle. Restaurant is located at the hotel and several others around as well. The only factor was room was not too clean as it seems it was a rushed clean up. Overall still pleasant.

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Bed Bugs

By

6月 06, 2022

club

What else do I need to say? I have an itchy line of bed bug bites running up my stomach. My luggage is out in my garage, covered in diatomaceous earth where it will stay for the next few months.

Our experience in the restaurant was great. The waiter/bar tender was first rate, and the chef did a wonderful job with our ribeye steaks.

They coordinated our taxi transfers flawlessly. The desk staff was very nice.

If not for the bed bugs, I would have given this a 5-star rating.

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Convenient location and good service

By

6月 05, 2022

Good shuttle bus experience, very comfy bed and a nice clean room. Front desk staff was very pleasant. Same with the shuttle bus driver.

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Very accommodating

By

6月 03, 2022

Nothing negative to say about this holiday Inn. Very accommodating when I needed to extend my stay. Staff made accommodations for late checkout to support my travel schedule. Shuttle from airport is an awsome amenity, particularly if you are in a rush and donot have a lot of knowledge of the area. Beds, rooms, etc all very clean and fresh. Staff were kind and friendly.

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First time in Toronto

By

5月 25, 2022

club

It was our first time to go to Canada, from Manila, flew to Vancouver then to Toronto and we did not expect that our request for early check-in would be accommodated, we were thankful for that, after a long flight, it was a reward!
Staying at Holiday Inn was worth it! the bed was so comfy, pillows were soft, bathroom and the whole room was clean and really loved the scent of the sheets!
The buffet breakfast was awesome! had a lot of options for grown ups and kids too!
We made the right choice, Holiday Inn was a big part of our journey to Canada!

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Excellent experience

By

5月 18, 2022

platinumelite

Everything was just perfect! Great experience in terms of everything in this stay

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Unpleasant

By

5月 12, 2022

The front desk person was rude and unpleasant...paying hotel rate and no room cleaning on a 3 day stay, and please don't throw Covid into the mix. My room must have had a leak as the floor boards warped and separated which of course stubbed foot several times. As this was a conference I will now always opt for one of the other hotels in future

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Poor Service

By

5月 11, 2022

club

First time staying in a hotel since pandemic. I had reviewed on website to see if there were any covid protocols. There was nothing to be found.
It was a 2 night stay , was out of room during day for 8 hours and came back to our room and it had not been cleaned or wet towels taken.
When I went to desk about it, they asked if I requested a clean and I said no, why would I do that? She stated that is what they do now with covid. I asked how a customer was to know this, no signage to ask, nothing on website and was not informed at check in. No offer to have room cleaned and I requested clean towels and she said some would be brought. When towels brought, I opened door, towels shoved and me and walked away. I requested wet towels removed and they said to throw under sink and walked away.
Very disappointed in my stay. Will consider where I stay next time I am in town.

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Multiple stays recently

By

4月 29, 2022

club

Over all the experience was good. Rooms were great and the food excellent but the customer service was somewhat lacking. The parking and dropoff is a little chaotic and confusing but the worst part of the experience was the shuttle, which we waited for for 45 minutes the first time through and on the most recent trip couldn't get on because it was too full. I think there should be a backup shuttle added when demand is high

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