 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property
Overall Experience 4.1
84%
Recommend This Property
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Open Gallery
Нормально
ByPablo1001
23 November 2020
Приветливые уборщицы.удобная кровать. Хорошего качества шампуни, чистые полотенца.
服务不错，但是房间某些地方清洁不到位，比如灯罩上灰很多
ByTony
23 November 2020
离皮尔逊机场很近，适合需要赶飞机的旅客短期居住，但是疫情期间没有餐饮服务，需要自备食品
Covid stay
ByDonk007
09 November 2020
Decent place stayed during covid, nice heated floors in the bathroom, vending machine out of service and no restaurant at the time. Decent rate for the time possibly would return
Great place
ByBella
05 November 2020
Was a great place to stay. Located close to the airport. Friendly staff and a relaxing environment.
Poor stay
BySad stay
04 November 2020
The attitude of the male front desk clerk was importable and sad! I was tired from traveling all day and treated very disrespectful!
Great Toronto Airport Hotel
ByPRod
04 November 2020
We enjoyed our stay the night before our early morning flight at Air Canada Terminal 1. Perfect location, very nice hotel, clean and comfortable room. We recommended it to two friends who need a hotel in November and both have booked already based on our recommendation!
simple stay
Byrestful_sleep
04 November 2020
I stayed here for night during covid times. Hotel took all the safety precautions. Stay was good and quiet. I assumed if this was not covid times that the hotel may be much busier and noisy. But overall it was good.
Good stay
ByTW19
02 November 2020
It’s somewhat nerve wracking staying in a hotel in a hot zone during Covid. I will say that I felt comfortable staying here. Protocols were followed and my room was very clean and comfortable. I didn’t have a lot of lounge time but the bed was comfortable. I would recommend this hotel to anyone needing accommodation near the airport.
Stay elsewhere where they actually clean the rooms!
ByDisappointed Traveller
01 November 2020
I did not get the room I booked. In an empty hotel they booked me in an adjoining room that was occupied so I had to listen to the noise from next door when there is zero reason to book guests next to each other Worst of all was the lack of cleanliness. There was long black hair in my bathroom and the tub. Then the towel had a nice ball of hair in it when I went to use it. Not remotely acceptable in normal times and considering the current state of things unbeleivable and their false claim to a "safe" place to stay, do not stay here. I will never be booking here again for work. And I will make sure my co workers are well aware too and book elsewhere. When I told the front desk there was almost no concern and an insincere "I'm sorry" poor poor service.
Great stay
ByThe Jones
27 October 2020
Convenient to the airport, great airport shuttle, clean, comfortable, staff was great, covid safety was very good
Great service and clean room
ByTranter1
26 October 2020
Staff was great and helpful at the front desk. Shuttle service was a great help as well
Awesome stay, friendly staff
ByBADHRI
26 October 2020
I made the booking for my daughter to stay, and the staff were extremely kind despite the quarantine in place since she flew from London-U.K to Toronto. Just one unresolved issue is the hotel has charged for the breakfast many a days in my credit card despite the fact that it was cancelled by my daughter after day 1 due to minimal vegetarian options. This was also confirmed by the duty manager Mr. Dennis and he promised that it will be credited back to my credit card in 5 business days, but i am still on the wait. Hopeful that IHG will never disappoint a Spire Elite member :)