 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience 4.1
83%
Recommend This Property
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Open Gallery
Comfortable bed and clean room
ByJillj5
19 June 2022
The room is very depressing with dark colour scheme. A kettle in the room would be a welcome addition. Two comfortable seating chairs would be nice. The restaurant was very noisy and the food was average. Service was spotty.
Luggage rack would be welcome — we had to put our suitcases on one of the beds.
Close location to the airport and reasonable priced
ByJem Girl
10 June 2022
Hotel is close to Toronto Pearson International Airport and they also have a 24 hour shuttle. Restaurant is located at the hotel and several others around as well. The only factor was room was not too clean as it seems it was a rushed clean up. Overall still pleasant.
Bed Bugs
ByTracey, Ohio
06 June 2022
What else do I need to say? I have an itchy line of bed bug bites running up my stomach. My luggage is out in my garage, covered in diatomaceous earth where it will stay for the next few months.
Our experience in the restaurant was great. The waiter/bar tender was first rate, and the chef did a wonderful job with our ribeye steaks.
They coordinated our taxi transfers flawlessly. The desk staff was very nice.
If not for the bed bugs, I would have given this a 5-star rating.
Convenient location and good service
ByCorkins
05 June 2022
Good shuttle bus experience, very comfy bed and a nice clean room. Front desk staff was very pleasant. Same with the shuttle bus driver.
Very accommodating
ByToby7739
03 June 2022
Nothing negative to say about this holiday Inn. Very accommodating when I needed to extend my stay. Staff made accommodations for late checkout to support my travel schedule. Shuttle from airport is an awsome amenity, particularly if you are in a rush and donot have a lot of knowledge of the area. Beds, rooms, etc all very clean and fresh. Staff were kind and friendly.
First time in Toronto
ByCherrie May
25 May 2022
It was our first time to go to Canada, from Manila, flew to Vancouver then to Toronto and we did not expect that our request for early check-in would be accommodated, we were thankful for that, after a long flight, it was a reward!
Staying at Holiday Inn was worth it! the bed was so comfy, pillows were soft, bathroom and the whole room was clean and really loved the scent of the sheets!
The buffet breakfast was awesome! had a lot of options for grown ups and kids too!
We made the right choice, Holiday Inn was a big part of our journey to Canada!
Excellent experience
ByYasser Noureldin
18 May 2022
Everything was just perfect! Great experience in terms of everything in this stay
Unpleasant
ByRmkshadow
12 May 2022
The front desk person was rude and unpleasant...paying hotel rate and no room cleaning on a 3 day stay, and please don't throw Covid into the mix. My room must have had a leak as the floor boards warped and separated which of course stubbed foot several times. As this was a conference I will now always opt for one of the other hotels in future
Poor Service
ByPIN68
11 May 2022
First time staying in a hotel since pandemic. I had reviewed on website to see if there were any covid protocols. There was nothing to be found.
It was a 2 night stay , was out of room during day for 8 hours and came back to our room and it had not been cleaned or wet towels taken.
When I went to desk about it, they asked if I requested a clean and I said no, why would I do that? She stated that is what they do now with covid. I asked how a customer was to know this, no signage to ask, nothing on website and was not informed at check in. No offer to have room cleaned and I requested clean towels and she said some would be brought. When towels brought, I opened door, towels shoved and me and walked away. I requested wet towels removed and they said to throw under sink and walked away.
Very disappointed in my stay. Will consider where I stay next time I am in town.
Multiple stays recently
ByWever5
29 April 2022
Over all the experience was good. Rooms were great and the food excellent but the customer service was somewhat lacking. The parking and dropoff is a little chaotic and confusing but the worst part of the experience was the shuttle, which we waited for for 45 minutes the first time through and on the most recent trip couldn't get on because it was too full. I think there should be a backup shuttle added when demand is high
Easy to rest here.
ByAlan126
26 April 2022
This Holiday Inn was easy to find , it was nice and clean , the front desk staff were very professional and helpful with my questions , and the room was as welcoming as any I've stayed at over the years and that is saying something based on the abundance of travels I've done.
Overall you wouldn't be disappointed laying your head down at this facility for a night or a week. Five stars from me,
Checked into a dirty room
ByAngbyr
30 March 2022
Was checked into a dirty room, but was quickly resolved, stay was great....