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宾客评论
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98%
推荐此酒店

整体体验

4.8

基于 1408 评论
98%
推荐此酒店

Ratings Breakdown

1408评论

  • 5 星级
    1193
  • 4 星级
    165
  • 3 星级
    34
  • 2 星级
    9
  • 1 星级
    7

Clean rooms and simple services,

By

2022 六月 24

Stayed here with my family for our first trip to New York. The staff was great and very helpful. The rooms were clean, . This hotel is next door to a police station, so we felt safe but there were occasional sirens but we kept the fan in our room running constantly which drowned out most of the outside noise.
We ordered breakfast one morning, the options are quite limited, and then not so great on the delivery, very basic in food prep and options.
Also have discovered that when I travel I like a hotel with a large lobby and an open bar and restaurant, if you do as well then this is not the right place for you. it is a very nice hotel, but I have discovered I would prefer to spend a bit more and get a bit more interns of service offering and Features that we not available, I did step into the gym and Find nice equipment. The location to available food nearby, and location to Times Square, and other ares was also good.

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Nice hotel with good environment

By

2022 六月 22

Arrived earlier than check in time but still able to check in. Hotel amenities are good.

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Very Pleased

By

2022 六月 19

The stay was very good from checkin to checkout. Staff was accommodating and super knowledgeable of the area. Was pleased with the overall experience.

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Nice comfy place to stay

By

2022 六月 15

Very comfortable and well designed room. It had everything I needed in a compact space. So many NYC hotel rooms don’t have drawers for clothing or good lighting in the bathroom. I want to know where to buy the yummy soft bed linens!

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Clean Room and great service

By

2022 六月 14

The staff was extremely helpful and friendly. The room had a great layout and very clean. I was disappointed by the AC not working.

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Comfortable and clean

By

2022 六月 14

Location was ideal! Room and hotel we clean. Restaurant was a bit expensive for what you got.

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Grossartigster Aufenthalt überhaupt

By

2022 六月 12

Dem Personal fiel auf, dass ich während des Aufenthalts meinen 50. Geburtstag feiern konnte. Ich wurde mit einer Flasche Wein, Snacks uns eine Glückwunschkarte auf meinem Zimmer überrascht! Und JEDER Mitarbeiter gratulierte mir, wenn er mich sah! Überwältigend!!

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Dirty bathroom and lack of follow up but great location

By

2022 六月 10

Bathroom wasn’t quite clean and management never followed up. I wasn’t acknowledged as a rewards member upon check in.

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great bed and service

By

2022 六月 08

First time at this brand. The room didn't have the best view but it had workout equipment (mat, exercise ball, bands) and a great comfortable bed. Check in was very easy and service was quick when iron had to be requested (one is not in the room).

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Great stay

By

2022 六月 06

2 of us were visiting from Toronto and we arrived by the Amtrak train. It was a quick walk from the station which made it the perfect location. Overall the location was so convenient. We walked the city with ease. The room was very clean and we had an amazing sleep. The beds were so comfortable and it was a very peaceful sleep. The associates at the front door were very friendly and informative when we had to ask about directions. We added a continental breakfast to the room upon booking and I was very good. It included a generous bowl of vanilla yogurt and berries, juice or coffee as well as your choice of a croissant or muffin. We enjoyed playing ping pong in the activity room even though we are not very good. Great hotel would definitely stay here again.

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Excellent experience for my first stay with Even Hotel

By

2022 六月 05

platinumelite

Although I am an IHG platinum member, it's the first time I stay with this hotel brand. There were several pleasant surprises:
1. We arrived before 12noon and our room was ready for check in immediately
2. Check in/out were fast and hassle free
3. There is a games room with ping-pong table and table soccer. Excellent for our entertainment on rainy days
4. There are some simple exercise equipment in the room
5. There is customizable color lighting in the room

I am overall very impressed by this hotel.

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Nice Hotel that doesn't value Rewards Members

By

2022 六月 03

Perfect location next to Penn station and subway entrance.

The staff here has a few customer service problems. The day before i was staying at another hotel that had this same problem that quickly fixed the situation. I saw that Even hotel had raised my total cost for 2 rooms. so I went there the day before check-in to deal with it. The amenity fee went up after i had reserved the rooms. and told then to fix the problem before I arrive the next day. The woman at the check-in desk immediately started arguing with me over this. I made it clear to here by showing a screen shot of my old reservation that the hotel can not raise the cost after i had booked. She still argued and then said she will talk to the manager. The next day upon check-in the charge was still not removed and again was told she will talk to the manager. (Can't remember if it was the same woman) The second day of the stay she told me it will be removed but no apology like at the last hotel.

The problems didn't stop. Upon check-in I was never recognized for my Platinum status or offered a welcome gift. In fact I had to contact IHG customer service the next week to actually get my 1200 points due me for 2 rooms. When I asked for a room upgrade I was told Even hotels does not participate in the room upgrade benefits for Platinum members. No where does it say Even Hotels are excluded in the section on the app or website where it states what my benefits are. (I'm waiting to hear from IHG after complaining about this too.)

The rooms themselves are small but nice. Being a wellness hotel there is exercise equipment in the room. I did use the yoga mat to stretch out for 2 days after all the walking I did in NYC. However, there is a massive bouncing ball for exercising that takes up way too much space for such a small room. Quite stupid to have this in this type of room really. Nice walk in shower and made in New York bath products.

The rooms face a side street so it was quiet at night.

There is daily housekeeping which was nice to see.

The breakfast is a joke. Way overpriced and taking the wellness idea too far. Nothing offered for those who want a regular, not as good for you breakfast.

Overall I personally would not stay here again with many other IHG hotels in the area, but it is a decent choice if you just look at the room, amenities, and the location. I would have rated 4 stars if not for the check-in problems. My last complaint is that the name is deceptive. Yes it's south of Times Square, but it's not "Times Square South". it's a 15 minute walk. My other hotel on the other side of the block was called Midtown-Manhattan. That's a more honest name.

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