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وفقًا لـ 1862 آراء
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Ratings Breakdown

1862آراء

  • 5 نجوم
    1207
  • 4 نجوم
    402
  • 3 نجوم
    120
  • 2 نجوم
    75
  • 1 نجوم
    58

Comfortable and cozy plenty of pillows!!

By

يناير ٠٧, ٢٠٢١

club

My Niece and I really enjoyed our stay, we loved that our vehicle was secure in a parking garage and not on the street. The hotel was close to a lot of stores and other sights with a beautiful view of the City and the Bay

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Poor General Management

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يناير ٠٤, ٢٠٢١

The hotel is going through reno and amenities were cut for cost saving reasons. The rooms are not clean!!!!!!! The general manager never contacted me. So very poor performance. I am a Gold Elite IHG member and this was the worst stay since 2011. The beds are old! The view would have been cool, but they are so dirty you can't see out.

I had anxiety having to complain, because I had to follow up many times. The attitude of the staff was "customer looking for a discount"

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No hot water

By

يناير ٠٤, ٢٠٢١

Unfortunately we did not have any hot water for many hours on one of the nights we were there. We received a free breakfast the next morning as compensation. Apparently they are working on remodeling the hotel and has “issues” with the hot water in some of the rooms....hoping it will be better and resolved when the remodel is completed.

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Exceeded my expectations

By

يناير ٠٣, ٢٠٢١

We were pleasantly surprised by the awesome say we had here. I had stayed here about a year and a half ago and the room was okay. But the new Renovations have made this place I must go.

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Visiting from NC

By

يناير ٠٢, ٢٠٢١

Great view. Friendly staff. Clean hotel. We would love to come back during the summer/ spring and bring the kids.

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Management does not return phone calls

By

ديسمبر ٢٥, ٢٠٢٠

I stayed at this hotel on October 15th and had a horrible experience, I tried to contact the management multiple times, left multiple messages and no one contacted me. I stayed here again on the 22nd of Dec (business related with limited stay options for the area is why i returned) the experience was better, however, the hotel store is ridiculously priced, get everything you may need before hand and stay out of this money trap.

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Mother Daughter Stay

By

ديسمبر ٢٢, ٢٠٢٠

platinumelite

My daughter and I had a magical stay in your hotel. Thank you

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Great stay

By

ديسمبر ٢٠, ٢٠٢٠

club

Highly recommended as staff is wonderful and room was comfortable.

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Great place in Portland

By

ديسمبر ٠٨, ٢٠٢٠

Always great staff,clean comfy room. Nice view of Casco Bay

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Amazing stay!

By

نوفمبر ٣٠, ٢٠٢٠

This hotel was clean, following all the safety procedures for Covid, the staff was extremely kind, and the food was awesome! The location was perfect and the views were great!

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Great Stay

By

نوفمبر ٢٨, ٢٠٢٠

platinumelite

Helpful staff and great hotel. I would stay here again!

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Room Maintenance Issues

By

نوفمبر ٢٣, ٢٠٢٠

platinumelite

I chose to stay in this hotel because it was close to the hospital where I was to have a surgical procedure the next day.

After checking in, moving our luggage to the room and taking a nap I went to turn the TV on to watch the evening news. The TV would not turn on. Removed the batteries from the remote and put them back in and still nothing. Used the on/off button on the side of the TV and still nothing. Looked behind the bureau and the cord was plugged into the outlet. I had to move the bureau out and unplug the TV cord and plug it into the outlet under the desk.

Upon plugging in the TV to the outlet under the desk the face plate came off. It had previously been broken and just set back over the plugs.

I still have no idea why that outlet behind the bureau didn't work.

Also the heat lamp in the ceiling of the bathroom wouldn't work. Judging by the color of the bulb it looks like the filament had burned up. Finally the cable TV wall outlet had it's cover broken too.

We left a note in the room letting them know all of these issues.

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