سوف تنتهي جلستك خلال 5 دقائق، 0 ثواني، بسبب عدم النشاط. ابق متصلًا.
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وفقًا لـ 777 آراء
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Ratings Breakdown

777آراء

  • 5 نجوم
    521
  • 4 نجوم
    138
  • 3 نجوم
    54
  • 2 نجوم
    37
  • 1 نجوم
    27

Friendly staff and great property

By

أغسطس ١٢, ٢٠٢٠

This was our first stay at this property and we were very happy with the overall cleanliness and service provided. Also, being able to bring our dogs made this trip a success for sure!!

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no jacuzzi/hot tub

By

أغسطس ١٠, ٢٠٢٠

advertised jacuzzi/ hot tub. but no does not work and have not worked for long time. staff let us know that.

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over all good but could easily be better. Tesla charger!!! yea!

By

أغسطس ٠٩, ٢٠٢٠

club

The hotel was overall very clean. The room was fairly clean. However I did find long black hair on the bathroom floor and my hair is short and my wife's hair is blond. When the maids cleaned the room they did not make up the beds. They only emptied the trash as far as I could tell. The air conditioner was too loud. When the compressor would kick in in the middle of the night it would wake my wife. I even put the fan on "on". I hate those type of under window units that cycle on an off with a lot of noise. The windows could have been of higher quality so as to block the noise from all of the traffic on I35. I love the fact that I could charge my Tesla at your location I chose my stay based on that and will continue to choose locations that have destination Tesla charging. However I would like to see better oversight on the non electric cars that are oblivious to the signs and park their gasoline cars in a spot that I might really need for charging. I think a traffic cone with a sign on it placed in the parking spot would help. The Gruene river hotel and retreat did that for me.

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Comfortable bed, safe and quiet

By

أغسطس ٠٤, ٢٠٢٠

club

The staff was wonderful throughout our entire stay. Will definitely stay here again when in the area.

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Unfriendly staff, poor quality service, inexperienced and in considerate

By

أغسطس ٠٤, ٢٠٢٠

platinumelite

Above words say it all, I have stayed in many , many properties , I have never had so many issues with one property ever, one of two issues that i always over look and blame it on human error or negligence. But this property seriously needs to look into the over all issues, from Staffs attitude, education and all levels of customer service.

1- Checking was poor and unfriendly, like the person was doing me a favor by checking me in.
2- Different staff members different set of rules for social distancing.
3- didn't notice any special SOP's due to COVID 19.

4- House keeping barg into the room without knocking the door and using their master key.

5- Request for late check out refused right out without even checking into the possibility.

6- breakfast quality and service couldnt be worst ever experience.

7- quality of food verse value totally unexceptable. if cover is the reason for the poor service, close the restaurant and don't make guest pay for that kind of breakfast quality , where you charge extra for Juice verses coffee, never ever had such charges applied when paid extra for breakfast.

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Great location, quiet, clean hotel.

By

أغسطس ٠٣, ٢٠٢٠

club

The hotel is in a great location, overall clean hotel.
This was during coronavirus and we were not able to use the pool due to reservation only.

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Cccccv

By

يوليو ٢٦, ٢٠٢٠

Good but bad food a lot of highway noise staff was pleasant

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Best Hotel in San Marcos

By

يوليو ١٧, ٢٠٢٠

platinumelite

The review's for this property were Terrible, so I called hotel to make sure there were No bed bugs. Spoke with GM Sherri. She asked me to give this property a Chance. I'm So Thankful I did!! It Truly is the Best Hotel I've stayed in, in a Long Time. It was the Cleanest I've Ever seen a hotel. The bar and restaurant were Excellent. The Pool was Stunning. The Bed and Linens were comparable to High dollar hotels. Eduardo and rest of staff were Top Notch... That's Why this is the Best Hotel in San Marcos.

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Dirty rooms

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يوليو ١٣, ٢٠٢٠

Topically I have a great stay. This time it was terrible. Dirty rooms, loud guest shove my room stomping all night.

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good stay but check-in was bad

By

يوليو ١٣, ٢٠٢٠

club

the only issue I had was that they couldn't find my reservation which I made online directly through IHG website, not a 3rd party. I showed the front desk the confirmation email and confirmation number still could not find it. They made me call customer service instead of calling themselves, only for customer service to ask me to hand front desk my phone. Call got dropped so I had to call again and they put me on hold and called front desk directly. Customer service found my info immediately both times since I had the confirmation number. I did end up getting a room but had to just give me a different reservation. Hopefully I dont get charged twice. Other than the check-in issues, the hotel was clean, the room was clean and comfortable

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Nice rooms, very un caring staff

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يوليو ١٢, ٢٠٢٠

My truck was broken into in the parking lot and the manager and staff did not seem to care about me bad situation.

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Great hotel

By

يوليو ١١, ٢٠٢٠

platinumelite

Very clean and friendly staff. Very convenient and close to everything to do. Well kept.

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