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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
78%
Recommander cet établissement

Impression générale

4

en fonction de 2484 avis
78%
Recommander cet établissement

Ratings Breakdown

2484avis

  • 5 Étoiles
    1139
  • 4 Étoiles
    667
  • 3 Étoiles
    316
  • 2 Étoiles
    195
  • 1 Étoiles
    167

Bad experience when check-in, do not get help on early check-in

By

septembre 14, 2021

platinumelite

Due to fly, we (two senior) come hotel early and tell front desk of early check option set in booking as IHG Platinum Elite member. @1:00 PM, we are told the room is already empty and we are told cleaning staff ready to clean. But since then every 30 minutes, we ask the status -- answer "not ready" until 3:45 PM. We are sit in the cold front lobby for 4 hours to wait get into the room which already empty @1:00 PM. Front desk staff told us that they already contact cleaning staff few times and they have their cleaning sequence. etc. It is Monday in Sept. and not hot season. There is no on duty manager even come to us and ask us any help needed. Lack of coordination between front desk and cleaning staff and lack of customer focus and on-site manager in charge.

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Horrible Hotel - IHG should be ashamed

By

septembre 14, 2021

club

This property should be closed. It is dirty, there is no service given and there are a lot of people using the pool that are not staying there. Do not stay at this property

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Beautiful location!

By

septembre 14, 2021

platinumelite

This beachfront hotel is in a beautiful location and the staff at the hotel were quite friendly. The beds were comfortable and the hotel itself is undergoing renovations (downstairs) that look like they will be quite nice when they are complete.

The only issue is that the rooms are quite dated. Not unclean, just older in appearance.

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Fabulous stay!!!

By

septembre 10, 2021

Definitely recommend this place!!! Beach is located right behind hotel. Great views. Plenty of activities.

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Habitación super limpia y excelente servicio

By

septembre 06, 2021

La habitación y todo el personal fueron excelentes, la comida exquisita unos desayunos, las instalaciones de la piscina muy buenas el acceso a la playa

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Regreso después de restricciones Covid

By

septembre 05, 2021

club

Creo que deberían esforzarce más, dadas la gran cantidad de hoteles y opciones que existen en la zona..

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Great vacation

By

septembre 02, 2021

club

Hotel was clean. Only recommendation is better tubs. Can tell tub gotten a facelift. It felt weird when taking a shower

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Good location food valet room is clean rest no

By

septembre 02, 2021

Good location
Food valet service
Room is clean
That’s it. The rest is all bad. Staff doesn’t care about COVID-19. They don’t all wear masks. They dont have purel on site.
Customers seem to be ..... average. Bathing suits should be mandatory. Saw customers with their own clothes in pool.
Staff should say something when customers go in pool with their clothes. It’s not sanitary.

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Hotel is in poor shape

By

septembre 01, 2021

Air conditioner didn't work so they had a portable sitting on the floor with its exhaust duct taped to the window. Booked double beds and got beds barely wider than a twin. Had a water leak and floor was saturated in hall way of room. Hot water changes from extremely hot to cool while using shower. Dirt on ceiling from AC air filters not being changed. Bathroom vanity crumbling. Hallways seemed to have no air conditioning...very hot.

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Good price.

By

août 31, 2021

Overall it was a great location and decent price. Nothing was above average here. I had a few problems with the room. Some things were outdated/broken and needed to be replaced.
For what I paid I can't complain. If I spent more I wouldn't be happy.

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Excellent Experience Ever

By

août 31, 2021

club

This was my husband and I first time visiting Miami Beach. I had the best experience ever thanks to Chantina. She was very polite and very professional. She knew my husband and I was there to celebrate our wedding anniversary and she was sweet enough to make sure that our visit was memorable. We were upgraded to the Penthouse Suite and loved every minute of it. We had such a great experience that we will definitely be back again. I've came to work and told everyone how I enjoyed my stay.

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Buena playa / Estacionamiento muy costoso

By

août 30, 2021

club

El hotel es bueno por la zona y playa sin embargo considera que el costo del estacionamiento por dia es de 35 dlls y 40 dlls si es vallet parking. Como a 6 cuadras hay un estacionamiento de 8 dlls todo el dia. Personal de estacionamiento poco atento y parecen estan enojados. Pocos establecimientos cercanos a pie.

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