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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.9

based on 379 reviews
76%
Recommend This Property

Ratings Breakdown

379reviews

  • 5 Stars
    146
  • 4 Stars
    124
  • 3 Stars
    53
  • 2 Stars
    28
  • 1 Stars
    28

Pleasent experience

By

25 May 2017

club

I found the staff at this hotel to be very friendly and helpful, the rooms were clean and comfortable and the fact that the bath had been replaced with a double shower was super, very modern and very clean .
The only downside i had was although the pillows had a choice of soft or firm I personally found them a bit uncomfortable and thought it was just me but as it happens so did my cousin who said exactly the same thing and they were staying in another room , they all seemed a bit too firm regardless of which one you chose.
Other than that an excellent stay and would highly recommend this hotel .

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Lovely room but poor restaurant experience

By

23 May 2017

club

The room was excellent but we were dissappointed with our restaurant experience which on previous visits had been excellent. We had invited friends and two of them ordered sea bass but ten minutes later were told that there was none, so they chose salmon. The sea bass came with mash but when the salmon was served there was no mash and when we asked for some it didn't come until after the meal had been finished. The waiting time was too long after ordering and when the bill came at the end we had been charged for sea bass and not salmon. We were offered a reduction when we pointed this out but the worst thing was that we had strongly recommended the restaurant to our friends based on past visits and rather wish now we had eaten elsewhere.

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Great Hotel, excellent staff

By

23 May 2017

club

I found the staff exceptional during my staff for a charity event in the area

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comfortable stay

By

22 May 2017

platinumelite

found it to be comfortable.

suggestions: the rooms should have the irons and ironing boards.

bathroom requires hand towel hook/stand

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Perfectly adequate

By

22 May 2017

club

Although the hotel itself is a little tired and in need of attention the staff are excellent in every way.

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Great Food, Outside Needs Some Sprucing Up

By

20 May 2017

club

Stayed for a business course. Overall experience very good, with a particular highlight being the quality of the food (breakfast, lunch and dinner) that was some of the best hotel food that I have had.

Staff are nice and friendly, and a craft beer (sadly only one kind) has been added to the bar menu since my last stay.

Only one negative point - the window frames throughout the property need replacing. Condition ranging from peeling paint to frames that have half rotted away around reception/bar area.

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Good service, but too warm

By

20 May 2017

On business and liked the hotel. Slow breakfast service, but fine. Too warm as a hotel. Appreciated smaller touches. Beer selection ok, needs more modern beers on tap.

Great service from some staff.

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A one night stopover

By

19 May 2017

club

Extremely efficient check in, great service from the bar/restaurant and a good nights sleep - all you could ask for.

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Good, friendly place to stay

By

17 May 2017

club

If you like good, friendly service then this is the place to stay

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Stay at Orwell

By

16 May 2017

club

Had a very good experience receptionist was very helpful and printed out directions to the venue we were visiting room very nice and comfortable breakfast very nice too . Bar staff were very polite and professional

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Best Holiday Inn in the area.

By

15 May 2017

The better of the Holiday Inns in the Ipswich area.
Most comfortable bar/lounge area. Great staff, good food . A very pleasant experience and will stay here again .

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Good value for money hotel

By

10 May 2017

club

Very pleasant stay, no real problems or issues, staff very attentive, quiet surroundings on both nights. Recommended. Only slight niggle was the shower tap controls being at the opposite end to where the shower head was....get it going, and then walk a pace or two to get under the shower stream. Not seen that before.

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