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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 569 reviews
80%
Recommend This Property

Ratings Breakdown

569reviews

  • 5 Stars
    245
  • 4 Stars
    177
  • 3 Stars
    70
  • 2 Stars
    45
  • 1 Stars
    32

Ok, but not the best

By

18 October 2017

Greeting at reception was good, and all the usual information was offered.

My room was fairly comfortable although quite warm. The air con was quite loud so not able to keep it on for long, and as Ophelia was in the area opening a window wasn't an option either. There was plenty of light and the bed was firm with plenty of pillows. The bathroom was okay but definitely in need of redecorating. Gaps between many of the tiles on the wall, some of the woodwork near the door has been damaged and not repaired. One of those lovely hotel showers that's powerful enough but goes between freezing and scalding hot without warning.

Wifi was ok, but dropped out quite a lot and went off completely just after midnight.

When I went down for evening meal, there were multiple items not available on the menu, namely the steak, fish, chicken and lamb. I can accept a couple of items being unavailable but not 4 or 5, especially as it was quite early and the room was about a quarter full. Reading other recent reviews it looks like a repeat issue. I decided to eat elsewhere.

On checking out I was told I only had breakfast to pay for (I'd prepaid for my room). I explained that I hadn't had breakfast, and was told that "it" definitely said I had. I explained again that I hadn't and was told that the cost would be taken off. I'm not sure why I had to repeat that I hadn't had it.

Location is ok, not exactly scenic as it's in the middle of an industrial area, but within a short distance of the city centre. And luckily, close to other places to eat!

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If only

By

14 October 2017

Clean hotel and room with friendly staff - if only the food service had worked to the same standards

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Excellent

By

11 October 2017

club

We stay here every time we come to Manchester. It's comfortable and relaxing and the staff are excellent. Particularly Donna on reception that young lady should get a reward for the excellence of service that she provides

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Worst nights sleep ever

By

04 October 2017

club

I booked a twin room in April, when we arrived we were told that my mother and I had to share a standard double bed, as other people had booked before us which was a blatant lie, if you want to get the room you booked, don't stay here, we were given a complimentary drink each, and an extra duvet, this didn't change the fact that we lost our room to a group that booked after us.

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Good location in nice hotel

By

02 October 2017

Good location and free parking which is a plus! Room standard average, breakfast good quality and service, no fitness facilities

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Good Value

By

29 September 2017

club

Outside the city centre, not much around, internet did not work, but very good value for money and a short drive to the city centre.

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Pops

By

28 September 2017

club

Could with doing with the window open to clear the stale smell and maintenance carried out in the bathroom

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Good location and service.

By

27 September 2017

club

Good location and service. We had to move around in Manchester quite a lot therfefore the position of the hotel was excellent. Very kind personnel in the hotel.

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Perfect location for my needs

By

22 September 2017

club

My stay at this hotel was chosen as mid way between central Manchester and Old Trafford. I was pleasantly surprised by the high quality standard of the room. Bed comfortable and room well equipped for my one night stay. Staff friendly and helpful, would recommend

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Easy location to get to with plenty of parking

By

19 September 2017

club

The hotel was clean and the staff were very polite. If you are having breakfast make sure you get there early as they quickly ran out.

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Not a good option for stays in Manchester

By

14 September 2017

The hotel location is a big drawback. 25-30 min walk to the centre of Manchester through run down industrial areas that are not safe after dark.
The hotel itself is very basic for a holiday inn. It suffers from road noise one side and trains the other.

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Bathroom

By

13 September 2017

club

The bathroom was incredibly dated and was in need of a good makeover. It wasn't the cleanest bathroom , attention to the finer details is the ledge along the top of the bath planet was thick with dust.

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