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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4

based on 564 reviews
82%
Recommend This Property

Ratings Breakdown

564reviews

  • 5 Stars
    239
  • 4 Stars
    193
  • 3 Stars
    70
  • 2 Stars
    38
  • 1 Stars
    24

Uncomfortable Beds \ Broken Lift

By

25 July 2016

club

I stayed at the hotel for 2 nights, I was greeted by a smiling lady on reception who took my booking details and asked if I was an IHG member.

Everything was completed in a timely manor and I was given my room key. Upon arrival I was greeted by 2 double beds so I was a bit spoilt for choice.

The layout of the bathroom has been thought about and at last someone has designed a shower room that you can set the shower temperature without having to climb into the bathroom first. Full marks for this and something other hotels should consider.

On the first night I stayed in one of the double beds, this unfortunately was not the best experience as the bed felt worn and uncomfortable.

One the 2nd night I decided to take a chance and use the other bed. I had a similar experience and was disappointed to say the nights sleep was broken with uncomfortable periods of sleep.

I reported the beds to reception so I do hope that they take this into consideration.

On the whole putting the beds aside the rooms \ bar and reception are well maintained.

That said one of the lifts wasnt working on the day of arrival (20th July) and was still not fixed by departure on (22nd July) resulting in a morning wait and some very full lifts.

Healthy option of the stairs...........if your fit and not living on 5th floor

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Oh Dear

By

24 July 2016

The stay started off badly. I parked my car in the underground car park and tried to enter the hotel through the downstairs entrance. It took nearly 10 mins to gain entry as no one would answer the intercom. When I finally got in there was only one lift working which meant when ever the lift arrived at lower ground it was always full. I decided to walk up the stairs to check in. The receptionist was very polite and booked me in. When I got to my room I realised that my air con was not working and the room was like a sauna. I contacted reception to report the fault and the manager came up to investigate. The manager decided to give me another room.

The new room had aircon but it was very noisy. I managed to get to sleep but was awoken at midnight, 2am and 4am by the tv turning on by itself. I later found out that the hotel had suffered several power cuts during the night. I was also woken up at 5.20am by a member of staff filling the bottle recycling bins outside with all the empty bottles from the bar.

In the morning, I went down for breakfast. I went to the bar area and handed my voucher to a member of staff. I noticed there was a limited amount of food available there. I had some food that was cold. The toaster was not working properly aswell. after I had finished I mentioned the lack of variety of food for breakfast to a member of staff. They replied that the main buffet was upstairs and this was just the overflow just in case upstairs got busy! Why wasn't I told about upstairs when I was handing my voucher over to the member of staff when I arrived?

Overall I was not impressed with the hotel at all.
The only good thing about the hotel was the receptionist, Livania (I think that's how you spell her name?). She was a star.

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Horrible Experience

By

20 July 2016

Hotel room was over 85 degrees -
the aircon did not work properly
it started randomly making loud noises at about midnight
the room smelled musty
the food was horrible (how can you get bad fish & chips in the UK)
phone to front desk never answered - no matter how long you let it ring
the TV automatically came on at full volume at 2 am
I used my hard earned points for this - but feel I wasted them completely
very unhappy
planning to apply for a different hotel card after this

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Stay in Slough

By

20 July 2016

club

very good hotel, nice employees, room ok, lobby ok, Bar/lounge very good

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Super Happy Team

By

18 July 2016

I visit a few Holiday Inns during the year and I have got to say this is one of the friendliest most helpful teams I have come across. Well Slough HI team. See you again.

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Great service average hotel

By

18 July 2016

club

Staff were very good. Carpets smelled bad, making the stay in the room not as comfortable. Rooms were spacious and accommodated our family of four well. Breakfast ended a little too early at 9:30am. Room service was 5 pounds for delivery.

Posted byCustomerCare
26 July 2016
Dear Petra138, Thank you so much for taking the time to leave us your feedback. We are delighted to hear that you found our hotel great and we apologize for the shortfalls you have encountered. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us. We value you as our IHG Rewards Club member. Sincerely, Krysllin G. Case Manager IHGService
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Short stay

By

16 July 2016

club

Very friendly staff at a good example of a short stay hotel.
Location is handy for access to the M4 or Eton/Windsor visit.

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Huge room!

By

13 July 2016

club

Lovely sized room with 2 double beds, good nights sleep and everything we needed.

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Relaxing weekend

By

13 July 2016

club

A well placed and comfortable hotel with good friendly staff and very convenient for horse racing at Ascot or Windsor or visits to Legoland.

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Conveniently located for London Heathrow and Windsor.

By

12 July 2016

club

Great hotel with onsite parking which can be booked for the duration of your travel.

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Not great hotel

By

12 July 2016

club

The hotel was not great in that a lot of the basics were not provided - e.g. safe, microwave and/or small refrigerator.

Posted byCustomerCare
22 July 2016
Dear leosg, Thank you for being an IHG Rewards Club member and for taking the time to share your comments. We appreciate the high rating you gave in terms of room cleanliness and sleep quality. However, we're sorry to hear that our room amenities did not come close or be at par with your expectations. We have taken note of your valuable comments and have shared these with our management team for the purpose of bringing improvements needed. In addition, we have sent you an email to discuss your review further. Again, thank you for staying with us and hope to accommodate you again soon. Sincerely, Christian C. Case Manager IHGService
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Good all round hotel

By

09 July 2016

This is a good hotel for business trips and is well up to the standard I expect from Holiday Inn

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