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Rated 4.1 out of 5 by 288 reviewers.
Rated 4.0 out of 5.0 by STEVENAGE HOLIDAY INN Rooms and hotel as always clean and well maintained. Staff friendly and good level of service. Will definately stay again June 20, 2016
Rated 3.0 out of 5.0 by Good staff let down by bad management Arrived on a busy Saturday night to find a single member of staff struggling valiantly to deal with a queue of guests waiting to register. Added to this a coach had just arrived, passengers would shortly be joining the queue. Despite being stressed the excellent member of staff kept her cool and dealt with the demands of each new registration calmly and politely. Of course it couldn't all go smoothly. On trying to buy some food in the bar, it became apparent that my credit card authorisation had not been processed so I was unable to charge to the room account. Cue additional delays while checks were made. Front desk wasn't the only area of the hotel short of staff. The bar had a single person looking after a queue of 8 or 10 customers. Eventually another server did arrive. Again the staff retained their composure and served each customer very politely. Neither the large party, nor the coach arrival were unplanned, surely? So why were so few staff planned for working a busy summer Saturday evening? The staff performed heroically well. Good planning by management seems to be non-existant. A good hotel with very good staff let down by their leadership team. June 19, 2016
Rated 5.0 out of 5.0 by The Wedding of Mr and Mrs Kent The hotel went out of its way to make the day special for Gillian and Stephen. The staff were of the highest standard and the function area was perfect. The facilities in the room were great with the exception of the mattress which for me was a bit uncomfortable but then again, in this area, I am a bit fussy. On the whole though, a thoroughly enjoyable experience and I am looking forward to my stay in Bloomsbury at the end of the month. June 17, 2016
Rated 4.0 out of 5.0 by Personnel tres prévenant Accueil simple, souriant et efficace. Style un peu ancien. Chambres confortables, fonctionnelles et bien et éclairées. June 13, 2016
Rated 5.0 out of 5.0 by Reception Staff The reception staff on arrival are fantastic thanks Martin June 11, 2016
Rated 1.0 out of 5.0 by Rude - non english speaking receptionist This hotel was excellent in all aspects apart from the service and manner of the member of staff on reception. The receptionist was so rude, that he reduced me to tears after shouting at me when he was in the wrong about hotel/ booking rules. Unfortunately, this experience with the receptionist ruined THE WHOLE experience at the hotel which is very disappointing. June 9, 2016
Rated 4.0 out of 5.0 by Good nights sleep Good value for money hotel in Stevenage. The bedroom and bed were very comfortable. The staff were great and very helpful. Only issue was sitting in the bar having food and smokers opening and closing the fire exit doors to go out and have a smoke, letting cold air into the bar and also the smell of their smoke. Apart from this issue, the hotel offered a very comfortable place to stay. June 6, 2016
Rated 5.0 out of 5.0 by Comfortable.stay June 3, 2016
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