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78%
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Esperienza complessiva 4
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Would not stay here agaon
Bywill not stay here agai
maggio 27, 2022
Every day had to go to desk and ask for coffee, towels and trash to be taken out.
Asked every morning and still had to go to the front desk to get them.
One night they did come give us a trash bag so we could take out our own trash.
Used to be better
ByJohn
maggio 25, 2022
A power outage put restaurant and internet out of commission for two days.
Front desk seemed to be out of the loop on information status.
When the restaurant opened; found that breakfast was order at the bar and waiter brings it to you on paper plates. I don't consider this a full service restaurant as is expected in a Holiday Inn.
The hotel now charges for parking.
Still no daily service for rooms. Had to constantly request linens, coffee pods etc.
Bathroom door stuck and tub had a large rust spot on the side. The in room phone didn,t work.
Don't mean to bash or pile on, but this HI has seen a definite decline in quality and service over the past year. We are IHG platinum and have stayed at this hotel many times over the last 5 years. This last visit will be the last.
Management needs to step up and bring this property to HI standards. It affects the brand overall, which we have some loyalty to. Disappointed to see this.
This was an excellent stay!!! Great staff, great food, great bed, and great view.
ByAnjuli007
maggio 24, 2022
This was awesome. We didnt want to leave the hotel. The view from the balcony was stunning and the staff was exceptional. The breakfast was phenomenal! The bed was perfect and they brought us extra pillows with no hassle!!! Bravo!!!
TERRIBLE CUSTOMER SERVICE
Bynicolasm444
maggio 22, 2022
This was the worst hotel experience I have ever had at any hotel. From our check-in to our check-out, the staff was rude and uncooperative and verging on hostile. At no point, were we treated with any respect or courtesy.
Wonderful hotel to stay at
By303 Steve
maggio 17, 2022
Upon arriving at the hotel greeted by staff front counter very friendly and extremely helpful. Checking was quick no problem whatsoever. Got up to the room just as described to the ad. Beautiful view of the surrounding area comfortable bed. Nice balcony everything was extremely clean in the room and outside. I would recommend this facility to anyone looking to stay for leisure business or any other reason they're passing through can't go wrong by choosing this hotel. I will definitely stay again in the future.
Adequate with room for improvement
ByEst D
maggio 17, 2022
Only noticeable matter was the smell at the hotel upon arrival. It wasn't terrible, but it was distinct.
Holiday Inn
ByBarb
maggio 10, 2022
I love staying at this Holiday Inn. The staff is friendly and always willing to help. The food is really good and the bartender, Isabella, is truly remarkable. My hubby and I have been staying there, when we travel, for over 10 years now!! I highly recommend this hotel for any occasion.
Not good
ByMark - Missouri
maggio 09, 2022
No hot water, No elevator and need adequate staff. Windows in my room were impossible to see out of. Cannot recommend this old property. Also a noisy area with ambulances going by. Cable TV went out and was causing the TV to make a popping noise all night.
Comfortable and able to unwind
ByPam8675309
maggio 05, 2022
Nice to have a hot meal late with an adult beverage. Also nice to have snack available for purchase.
Service can be improved
ByDottilea
maggio 03, 2022
The service is mediocre. I am used to friendly staff with great customer service. The front desk clerk was ok.
We could not find a parking space and the parking garage was under maintenance. Had to finally call the front desk and ask if we could park next door. He said, yes but not directly in front of their doors. Parking cost is $30 per day too!
We were jolted out of bed at 6 am on Saturday morning due to a fire alarm. Very inconvenient and not good if a person wishes to sleep in a bit.
Our room was NOT cleaned or restocked on Saturday night. I had to go to the front desk and ask for towels and he gave me the towels that you step on after a shower! On Saturday, I asked the housekeeper for some towels and she was not friendly at all.
Location is great but the customer service/housekeeping can use improvement.
My Fave!!!
ByLesli
aprile 28, 2022
Love this hotel. Will stay here every time I travel to Denver.
Issues with Hot water
Byray0101
aprile 28, 2022
Room was too small for the rate they charge for 2 queen double beds and the water was way too hot! We had to run the water for 30 mins before we could shower. We notified the front desk and they recommend to run water for 30 mins before getting in. Not exactly good for someone who is in a rush. Our kids had to wait that long after their swim to shower up.