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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4

based on 766 reviews
82%
Recommend This Property

Ratings Breakdown

766reviews

  • 5 Stars
    394
  • 4 Stars
    176
  • 3 Stars
    82
  • 2 Stars
    65
  • 1 Stars
    49

Good night's sleep but...

By

21 February 2017

Not the best neighborhood in the world, but no problems. Big problem was the internet connection. Or rather, lack of. When even able to connect, it was so slow as to be almost unusable and would arbitrarily disconnect at will. Just simply awful. If you are here and need to conduct business from your room on-line (like we needed to but were unable to) then forget it.

Also, there was hair, toothpaste and who knows what all else on the bathroom ceiling. Guess housekeeping doesn't look up.

On the plus side, the bed and pillows were very comfortable and the room was quiet and dark enough so that we got a very good night's sleep, which is probably more important than good wi-fi for just the one night we were there.

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Overall Good Stay

By

21 February 2017

This was not one of the most updated places, but it served the purpose as I drove through town. The one complaint I have is that front desk person charged the wrong account which overdrew my account, which caused me to pay a 34 dollar fee. Called and spoke with the Mgr, there was no offer of crediting my account to 34 dollars or any other compensation. Mgr was really nice and stayed on the phone with the bank so they can drop the holds on the card.

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Great Service - Wedding Anniversary

By

20 February 2017

club

When arriving I was on the put on the top floor as requested. My husband and I walked into the room finding a bottle of champagne and an entire tray of chocolate covered strawberries as well as a hand written note from the front office staff. We were very surprised and it made our trip extra sweet.

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Denver Stapleton

By

20 February 2017

Where do I begin? If you like scalding hot showers or a maintenance team who says "sorry you're out of luck" then come stay here. Or if you would like to be promised one rate before you arrive and then get a hiked up price when you check in here is the hotel for you. Worst vacation of my life hands down. Don't even go to Denver

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This hotel needs help; avoid it!

By

20 February 2017

club

This hotel needs help; avoid it!! Poor Bell staff, lack of luggage carts, crowded inconvenient parking, very long walk to and from underground parking. Housekeeping carts constantly blocking the already narrow hallways.
I got the distinct feeling that this hotel maybe about to close.

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Friendly Staff

By

20 February 2017

I always stay at the Holiday Inn - Stapleton when I need to work in Denver; the front desk staff is amazing - they are always welcoming! Thank you for always being consistent and dependable.

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Great customer service

By

18 February 2017

club

If it's your first time in the area and you need help with anything I highly suggest that you get with Mr. Ron or Ms. Whitney, they'll take good care of you!!! Wonderful folks

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Great stay

By

18 February 2017

Great customer service, nice friendly staff. Looking froward for the next stay

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Good place to stay in Denver

By

16 February 2017

club

I enjoyed this hotel. Good service and conveniently located on 70 and airport.

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These boots are made for walking

By

15 February 2017

club

Room was nice. Staff was wonderful. Shuttle didn't pick us up like they were supposed to after they had dropped us off. We had to walk about 10 blocks and we weren't dressed for the walk.

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Most of the staff very friendly and attentive.

By

14 February 2017

club

First time ever visiting Denver, was told shuttle would take us from airport to hotel prior to our trip, very frustrating to find out there was no longer shuttle available.

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Great hotel

By

14 February 2017

club

Stay here, best value at a convenient Denver location.

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