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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
78%
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Impression générale

4

en fonction de 2013 avis
78%
Recommander cet établissement

Ratings Breakdown

2013avis

  • 5 Étoiles
    987
  • 4 Étoiles
    455
  • 3 Étoiles
    231
  • 2 Étoiles
    175
  • 1 Étoiles
    165

Wonderful hotel to stay at

By

mai 17, 2022

Upon arriving at the hotel greeted by staff front counter very friendly and extremely helpful. Checking was quick no problem whatsoever. Got up to the room just as described to the ad. Beautiful view of the surrounding area comfortable bed. Nice balcony everything was extremely clean in the room and outside. I would recommend this facility to anyone looking to stay for leisure business or any other reason they're passing through can't go wrong by choosing this hotel. I will definitely stay again in the future.

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Adequate with room for improvement

By

mai 17, 2022

Only noticeable matter was the smell at the hotel upon arrival. It wasn't terrible, but it was distinct.

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Holiday Inn

By

mai 10, 2022

I love staying at this Holiday Inn. The staff is friendly and always willing to help. The food is really good and the bartender, Isabella, is truly remarkable. My hubby and I have been staying there, when we travel, for over 10 years now!! I highly recommend this hotel for any occasion.

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Not good

By

mai 09, 2022

No hot water, No elevator and need adequate staff. Windows in my room were impossible to see out of. Cannot recommend this old property. Also a noisy area with ambulances going by. Cable TV went out and was causing the TV to make a popping noise all night.

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Comfortable and able to unwind

By

mai 05, 2022

Nice to have a hot meal late with an adult beverage. Also nice to have snack available for purchase.

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Service can be improved

By

mai 03, 2022

The service is mediocre. I am used to friendly staff with great customer service. The front desk clerk was ok.
We could not find a parking space and the parking garage was under maintenance. Had to finally call the front desk and ask if we could park next door. He said, yes but not directly in front of their doors. Parking cost is $30 per day too!
We were jolted out of bed at 6 am on Saturday morning due to a fire alarm. Very inconvenient and not good if a person wishes to sleep in a bit.
Our room was NOT cleaned or restocked on Saturday night. I had to go to the front desk and ask for towels and he gave me the towels that you step on after a shower! On Saturday, I asked the housekeeper for some towels and she was not friendly at all.
Location is great but the customer service/housekeeping can use improvement.

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My Fave!!!

By

avril 28, 2022

Love this hotel. Will stay here every time I travel to Denver.

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Issues with Hot water

By

avril 28, 2022

club

Room was too small for the rate they charge for 2 queen double beds and the water was way too hot! We had to run the water for 30 mins before we could shower. We notified the front desk and they recommend to run water for 30 mins before getting in. Not exactly good for someone who is in a rush. Our kids had to wait that long after their swim to shower up.

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AVOID This Hotel

By

mars 31, 2022

Booked this hotel for my wife and 15 year old daughter. Upon checking in thet were told not to leave their vehicle parked in the parking lot(it will get stolen) and they needed to park in the garage to be safe. The garage area was not much safer to them. The hotel is located in a very sketchy area and they were not feeling safe. At about 2:00am someone was pounding on doors yelling profanity for an extended period of time. My family didn't get any sleep after that. I always try to stay at IHG hotels because they are usually safe and clean. THIS PLACE is NOT!!!

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Very disappointed by this hotel

By

février 26, 2022

platinumelite

I stayed in this hotel last week and it was my worst experience in a Holiday Inn Hotel by far. I stay very often in Holiday Inn hotels and was excited to be in this hotel.
We decided to have dinner in the restaurant and the waitress was horrible. When we asked for an additional plate for our kids, she answered that plates were in the kitchen and she just brought small plates from the bar (it required probqbly too much energy to go there and grab one). At the end of dinner, when I notified her that it was unacceptable to do that, she started to be upset and very provocative with us. She told us we could go without paying but I insisted to pay because I did not want to owe anything to her. I simply did not add any tip. I asked for a manager and the only person in charge told me that she would report the incident to the manager.
The following day, I asked at the front office for the manager, the person present told me that he was not here and that she could not do anything for the incident. She proposed me to leave my phone number so that the manager could contact me. I left it and my email address but I did not receive any phone call or any email.
So not only this hotel has a problem the way they treat their customers but also a management problem because the manager does not feel compelled to deal with a problem that concerns a conflict between one of his employees and a customer. I was never proposed a refund or anything else from the hotel after this terrible experience. I would not recommend this hotel for a stay in Denver.

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Friendly staff and great service

By

décembre 17, 2021

club

Easy check in and out. Restaurant and bar staff were awesome. Bed was super comfy

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Comfortable bed! Friendly staff and we got to chose what floor we wanted!

By

décembre 17, 2021

club

I absolutely without a doubt would come back to this hotel on my next visit.

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