I already did a write up on the room, bed and breakfast. All three were outstanding, well above the average hotel items.
BySPV7
2022 五月 12
This stay was a surprisingly pleasant one. We will definitely be back here when traveling to Los Angeles, CA.
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Worst Customer Service Ever
ByTraveler
2022 五月 10
Management, front desk, and shuttle service personnel just kept on lying. Just wanted to get picked up from airport but driver lied and said I was at the wrong spot. Terminal only had one spot marked with 5 pylons for hotel shuttles. Also customer service hung up on me after calling me that the shuttle driver could not find me. Once again the terminal had one on location for pick-up. Customer service also told me also to look for the driver. Of course the driver wasn't anywhere else. After walking the entire terminal; finally saw driver make it to only pick-up spot where I waited over 30 minutes. Walked back to original pickup spot where driver said I wasn't at the pickup location before, another blatant lie. Finally got to hotel, where front desk attendant would not listen, and wouldn't apologize. Saw the manager a few hours later in the morning, who did apologize; but didn't seem to follow up on my complaint. Lied about adding 8000 points for my trouble. Don't really care about that. Just wanted people to own mistake and try not to make them again.
I stayed at this property at the end of a 4-day trip before flying out of LAX in the morning. The first three nights of my trip were spent at a "Luxury Hotel" while the the final night was at this property.
This hotel was hands down the much better property. When I say there wasn't one issue with my stay at the HIE: LAX property that is the absolute truth. Every staff member was pleasant, welcoming, and actually cared that I was staying there. The hotel itself is VERY nice. The location is great and convenient.
If you're looking for a hotel near the airport or in the vicinity of this property this is your hotel. The next time I'm in L.A. this will be the first and likely only hotel I look at.
I travel all over the country and stay at IHG properties a lot. This is easily one of the top-5 hotels I've stayed at in the IHG family.
Stay here and enjoy your trip!
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LAX
ByCeltic69
2022 五月 02
Fast easy stay park convenient, easy in out. Friendly staff. Great location.
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Room
ByFrenchlover
2022 五月 01
Room should be bigger
Appreciate bath tub
As a club member more perks expected
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Comfortable and good location
ByMoouka
2022 五月 01
Good location to LAX! Appreciate the shuttle service and drivers.
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Great service, Very Comfortable Accommodations.
ByCitizenP
2022 四月 27
Hotel staff is very friendly. Rooms are clean and comfortable. Breakfast is awesome with a great selection of food choices. However staff does need to pay attention to functionality of in room amenities and equipment.
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Super clean and awesome mattress
ByCramalot Inn
2022 四月 27
The whole hotel was super clean. The shuttle driver was friendly and prompt. The hosts were very nice and the bed was awesome. The breakfast was good, although not as many options as other expresses. But the cinnamon rolls are superb.
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Best experience in LA
ByALP6
2022 四月 17
We had the absolute best stay at the Holiday Inn Express LAX!!! The staff is fantastic - they go out of their way to assist. We had a 11pm flight so we were allowed to check out at 2pm as we are loyalty members. The rooms is clean and confortable - the bed and shower are absolutely amazing. Free parking, free breakfast, luggage storage and free shuttle to the airport. This has to be the best value for money and service we’ve ever had! Will definitely return!
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Great location, good hotel, lovely breakfast
BySimmo1962
2022 四月 06
As Review Title. However, there were no styrofoam cups in the room for the coffee machine!
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Excellent stay
Bybroso
2022 四月 05
Everything about my stay was excellent. It began with a very friendly man in reception who gave me a top floor room. The room was spacious and very comfortable. Breakfast the following morning was more than ample, and the shuttle ride to the airport left on time and quick. The next time I need to be near LAX, this is the place I will stay again.
I already did a write up on the room, bed and breakfast. All three were outstanding, well above the average hotel items.
BySPV7
2022 五月 12
This stay was a surprisingly pleasant one. We will definitely be back here when traveling to Los Angeles, CA.
Worst Customer Service Ever
ByTraveler
2022 五月 10
Management, front desk, and shuttle service personnel just kept on lying. Just wanted to get picked up from airport but driver lied and said I was at the wrong spot. Terminal only had one spot marked with 5 pylons for hotel shuttles. Also customer service hung up on me after calling me that the shuttle driver could not find me. Once again the terminal had one on location for pick-up. Customer service also told me also to look for the driver. Of course the driver wasn't anywhere else. After walking the entire terminal; finally saw driver make it to only pick-up spot where I waited over 30 minutes. Walked back to original pickup spot where driver said I wasn't at the pickup location before, another blatant lie. Finally got to hotel, where front desk attendant would not listen, and wouldn't apologize. Saw the manager a few hours later in the morning, who did apologize; but didn't seem to follow up on my complaint. Lied about adding 8000 points for my trouble. Don't really care about that. Just wanted people to own mistake and try not to make them again.
Great value, clean, & brand new
ByChris
2022 五月 09
Really solid staff & property - highly recommended!
Great Stay While in L.A.
ByCaptainNomad
2022 五月 06
I stayed at this property at the end of a 4-day trip before flying out of LAX in the morning. The first three nights of my trip were spent at a "Luxury Hotel" while the the final night was at this property.
This hotel was hands down the much better property. When I say there wasn't one issue with my stay at the HIE: LAX property that is the absolute truth. Every staff member was pleasant, welcoming, and actually cared that I was staying there. The hotel itself is VERY nice. The location is great and convenient.
If you're looking for a hotel near the airport or in the vicinity of this property this is your hotel. The next time I'm in L.A. this will be the first and likely only hotel I look at.
I travel all over the country and stay at IHG properties a lot. This is easily one of the top-5 hotels I've stayed at in the IHG family.
Stay here and enjoy your trip!
LAX
ByCeltic69
2022 五月 02
Fast easy stay park convenient, easy in out. Friendly staff. Great location.
Room
ByFrenchlover
2022 五月 01
Room should be bigger
Appreciate bath tub
As a club member more perks expected
Comfortable and good location
ByMoouka
2022 五月 01
Good location to LAX! Appreciate the shuttle service and drivers.
Great service, Very Comfortable Accommodations.
ByCitizenP
2022 四月 27
Hotel staff is very friendly. Rooms are clean and comfortable. Breakfast is awesome with a great selection of food choices. However staff does need to pay attention to functionality of in room amenities and equipment.
Super clean and awesome mattress
ByCramalot Inn
2022 四月 27
The whole hotel was super clean. The shuttle driver was friendly and prompt. The hosts were very nice and the bed was awesome. The breakfast was good, although not as many options as other expresses. But the cinnamon rolls are superb.
Best experience in LA
ByALP6
2022 四月 17
We had the absolute best stay at the Holiday Inn Express LAX!!! The staff is fantastic - they go out of their way to assist. We had a 11pm flight so we were allowed to check out at 2pm as we are loyalty members. The rooms is clean and confortable - the bed and shower are absolutely amazing. Free parking, free breakfast, luggage storage and free shuttle to the airport. This has to be the best value for money and service we’ve ever had! Will definitely return!
Great location, good hotel, lovely breakfast
BySimmo1962
2022 四月 06
As Review Title. However, there were no styrofoam cups in the room for the coffee machine!
Excellent stay
Bybroso
2022 四月 05
Everything about my stay was excellent. It began with a very friendly man in reception who gave me a top floor room. The room was spacious and very comfortable. Breakfast the following morning was more than ample, and the shuttle ride to the airport left on time and quick. The next time I need to be near LAX, this is the place I will stay again.