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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 620 reviews
90%
Recommend This Property

Ratings Breakdown

620reviews

  • 5 Stars
    419
  • 4 Stars
    110
  • 3 Stars
    43
  • 2 Stars
    21
  • 1 Stars
    27

A great hotel experience

By

22 July 2017

platinumelite

We stayed here for two nights and really liked this hotel. The staff was very friendly and all the people that were cleaning the rooms were friendly and said hi as we walked by. The rooms were clean and modern and the beds were comfortable. We had booked two rooms and had to change rooms after the first night on one of the rooms but the manager was helpful and friendly throughout the process. We would definitely stay at this location again.

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Very clean and comfortable

By

22 July 2017

club

This hotel was the most reasonably priced in the area near our appointment the next day. The staff was friendly, room clean and comfortable. The only negative I found was that we came in at night and the address did not match what our GPS showed (street address was Blue Pkwy, but GPS showed MO 350) and so it was hard to find at night.

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Pool

By

22 July 2017

club

Wanted to swim but pool was indoors. I like outdoor pools.

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Friendly and outgoing staff.

By

21 July 2017

club

The staff were all very friendly and made a point to engage my children in conversations. The room was very clean and comfortable as were the hotel facilities.

However, we were on the bottom floor and could hear the guest above us pacing the floor until after 1 in the morning. Also, the indoor pool was cold and my kids weren't able to swim in it for very long. We had purposely booked a hotel with an indoor pool for them so that was disappointing.

The beds were very comfortable and breakfast was well stocked. The positive parts of our stay far outweighed the negatives.

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Sheets not changed, dirty socks found

By

21 July 2017

Dirty socks in the bedding. Public health issue, not sure if sheets get changed between customer visits.
Clerk at checkin was friendly and welcoming after our five hr drive. Too bad, it was all negated by dirty sheets.

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Good value

By

19 July 2017

We stayed at this hotel for our family reunion. The staff was courteous and helpful. The suites were a nice size and a good value for the price. We also used their meeting room for our meet

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Terrible customer service

By

17 July 2017

Always a long line at customer service, keys did not work. Had to stand in a minimum of 20 minutes again jut so they could fix them.. hallway on 3rd floor got a/c on but not working properly. Same as the room turns it self on and off without cooling the room.. I would've complained to the staff but I was not willing to stand in line to do so

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KC Trip

By

16 July 2017

Stayed 2 nights for business trip. Room was large and well appointed. Able to keep room cool even thiugh outside temperature was approaching 100. AC was quiet and I was able to hear TV and sleep without problems.

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Nice hotel.

By

15 July 2017

platinumelite

Staff is phenomenal. They took care of everything.

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Management of Housekeeping

By

13 July 2017

club

I would not recommend this hotel to anyone. Though the front desk staff was friendly, the upper management did not satisfy our concerns in regarding to the housekeeping of the hotel. We left for the day and returned at 5:30 and our room had not been cleaned. Doors of other rooms were still open from when we left and those rooms were still not made up upon our return. Linens from other rooms were still in the hallway and not touched all day.

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Good stay...

By

13 July 2017

club

Good breakfast... Good rooms... Had to switch rooms when we arrived but were settled pretty quick...

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Great Hotel - Fun Area

By

12 July 2017

Great Hotel close to sporting arenas and short ride to Power District

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