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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.6

based on 703 reviews
97%
Recommend This Property

Ratings Breakdown

703reviews

  • 5 Stars
    467
  • 4 Stars
    205
  • 3 Stars
    20
  • 2 Stars
    8
  • 1 Stars
    3

Newport stay

By

28 April 2017

club

Very nice stay again. Saw a member of staff from last stay here had a chat how things were going and life thanks to rhys . Very friendly. Helpful. Under manager friendly. Nice relaxing stay.
Can you send my thanks to Newport

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Good night out

By

28 April 2017

Every few months some former work colleagues and I get together at the Holiday Inn Express in Newport. Prior to retiring in 2009 we regularly stayed at the Hotel for business reasons and now use the venue for meeting up socially, We travel from all corners of the country. The low turn over of staff means we are all remembered and treated with friendly courtesy. We have toyed with the idea of meeting up elsewhere, but always conclude 'where would we get better'.

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comfortable and clean

By

27 April 2017

Good hotels very good for purpose makes your whole travelling experience much easier.

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Excellent hotel

By

26 April 2017

club

Excellent hotel that is very clean and modern with free WiFi throughout. Staff are extremely helpful and friendly and go out of their way to ensure you have the best stay.

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Grandparents visiting family

By

26 April 2017

club

This is a very comfortable, easily accessed hotel near to our family. We come from the other side of the UK and so need a convenient, comfortable hotel to spend our nights in whilst visiting.

The only downside is minor - when travelling, we do not want to have to bring our own face flannels as these do not get dry before we have to pack them to bring home. Could this small detail be attended to please.

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Great hotel

By

26 April 2017

club

this hotel is in a great location for a stop overWe had a mealT next door at the Dragonfly which was acceptable

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Great room helpful staff fab breakfast

By

25 April 2017

club

Fab place to stay highly recommend would stay here always adjacent to motorway easy to find

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Nice Stay

By

24 April 2017

club

Comfortable and clean, good breakfast, and courteous staff. Family has stayed multiple times, and would stay again.

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Does the job and Friendly Service

By

22 April 2017

This hotel provides a good quality service with everything you need focusing on the basics and getting things right.

The new breakfast options are a significant improvement.

The staff are absolutely fantastic!

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Great Service value and comfortable

By

21 April 2017

club

It was a good experience all round stay, from reception to cleaning staff are good with great customer services care. I was impress with the location and the ease of getting to Newport center and Cardiff city. Good clean guest room well lit bathroom and good quality sleep will recommend this hotel.

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Terrible beds

By

21 April 2017

Myself, husband and two children stayed here as a stop off point for a long journey, hotel was clean and staff pleasant but we all had one of the worse nights sleep ever. I would not recommend this hotel if you are looking for a peaceful, comfortable nights sleep.

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Great Service, Great Location and Great People

By

20 April 2017

Nothing more to say than -

Great People (Staff)
Great Service (Facilities and Service)
Great Location (Just off the M4)

If you are looking for a comfortable place to finish and start your days while in South Wales, the Holiday Inn Express Newport (on Cleppa Park), wins hands down.

Don't take my word for it, experience it for yourself.

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