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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 627 reviews
87%
Recommend This Property

Ratings Breakdown

627reviews

  • 5 Stars
    321
  • 4 Stars
    192
  • 3 Stars
    51
  • 2 Stars
    39
  • 1 Stars
    24

Nice Staff, convenient location, hotel needs a spruce up

By

17 May 2017

I prefer staying at HIE when I travel, they are typically predictable, clean, comfortable and affordable. That is all that I'm looking for when traveling on business.

I have stayed at this Hotel once before, the first time I said okay maybe it was a tad off, I will give it one more chance but 2nd was less spectacular than first.

Pros: Close to Highway 400, easy to come here from 407 to 400 and get to appointments in Northern Toronto.
Also the Breakfast buffet is good just like all of the HIE hotels. It is also very affordable, and this location has free and ample parking. The Neighbourhood isn't one I would going walking in at night but it's next to the Police Station so I felt fine about leaving my car in the lot.
- Internet Service was good
- Staff are very nice

Cons:
- Like the last time I was here, the hallways are in bad need of vacuuming, little bits of debris here and there tell me that it doesn't see a vacuum often. The 1st time I chalked this up to a late arrival and perhaps my floor had a lot of traffic, this time I stayed two nights was on 3floors and all were similar.
- Room was clean but not spotless. I don't a bit of grime if it is my own but in a hotel I need spotless or it triggers my vivid mind. Coffee maker had a spent kurig pod in the machine when I arrived.
- Bed was not very comfortable this time. It was clean (I always pull back sheets to check, I travel too much to take chances with hitchhikers, and the bed was clean but old and pretty uncomfortable. The first time I was on a lower floor and the bed was better. I am going to infer that this hotel has been renovated over the years and they did so from floor 1 to 3 but haven't got to floor 4 or 5 yet. If you stay request a lower floor.
- The location both times of the AC/Heating Unit in the Queen Size rooms is directly beside the desk.This means that you have either cold or hot air blasting you in the side of the head when you are working at the desk. It sounds petty but if you are actually needing to do work it's not

Anyway, I wouldn't stay at this location again, unless other close hotels were not available.

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May 2017

By

13 May 2017

club

Except for difficulty adjuting temperature in room it was really a great stay. Breakfast was great with lots of choices. Staff very friendly and helpful and beds very comfortable. Never did mention to staff about temperature. We just managed to avoid bothering them with it.

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Holiday Inn Express North York

By

12 May 2017

club

Check in was seamless and the staff was very professional. I will definitely stay here the next time I am in Toronto.

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Great Breakfast and great service!!

By

10 May 2017

club

Nice and clean hotel, with a great breakfast buffet.
Friendly and courteous staff, quiet building
Wifi was good also.

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Average

By

09 May 2017

A bit disapointing but not bad. Not coming back Staff a bit grumpy about late checkin

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Great Service clean and comfortable room

By

09 May 2017

club

We found the staff to be courteous and helpful and the hotel lobby was clean and nicely decorated as was our room. The beds were super comfortable and the room was quiet for sleeping

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Good value

By

08 May 2017

club

Comfortable rooms, beds were great.
Modern lobby and friendly staff.

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OK

By

07 May 2017

platinumelite

Could be better sound proofed. Breakfast is ok. Expensive....

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Great place

By

06 May 2017

For what you pay you definitely get your monies worth. The breakfast was great and had alot of selection to chose from.

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Great bed and clean

By

04 May 2017

club

I was impressed at the friendly attitude of front desk and the cleanliness of bed room. Over all was excellent experienced based on price.

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Excellent service

By

02 May 2017

club

Foods are good, staffs are great, place is excellent

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服务一流

By

01 May 2017

工作人员服务一流,酒店早餐多样丰富可口,房间整洁舒适,周边环境优美,出行交通便利,性价比高,我相信以后一定会再次入住

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