 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property
Overall Experience 4.4
94%
Recommend This Property
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Great service
ByMohsin71
11 August 2016
very friendly customer adviser and quick service thanks
very comfortable stay
ByTina107
09 August 2016
A lovely clean room and en-suite with comfortable bed. Quality of breakfast buffet not great and more staff needed to clear tables at busy times. Overall though very good value for money
Home From Home
ByLaxa
09 August 2016
Friendly smile nice welcome on arrival, All services explained very well, good parking facility,Good location for getting to most places,always feel relaxed at this Hotel,hospitality is excellent No1.
Comfortable hotel
ByEDJ_30
03 August 2016
We stayed at the Holiday Inn Express, Stoke on Trent for 1 night in July. The hotel was very comfortable and all required amenities were available and in good working order. Free wifi was very easy to use, no logging on or signing up, it was just available in the hotel which was excellent.
Bathroom was slightly small and only had a shower, no bath. However the shower was very good. Also as we were staying as a family we had a pull out bed in the room which took up quite a lot of space so the room did feel smaller because of this.
The breakfast was VERY busy on the Sunday morning of our stay. The food was good but staff were struggling to clear tables and clean them ready for arriving guests.
Overall I would recommend this hotel for a short stay. Very comfortable beds/pillows and good quality bathroom towels.
Horrible pull out beds
ByJackie1079
28 July 2016
Most uncomfortable night sleep I have ever had. They really need to have better mattress on there pull out beds. If I try to book again and they have not changed there mattresses I would book a different hotel.
Family Room
ByTL67
28 July 2016
I felt the Family Room was a bit on the small size to accommodate 2 adults and 2 x 4 year olds. There was little room to maneouvre between the double bed and the sofa bed and not easy to access the tea/coffee facilities and hair dryer due to the limited space with the sofa bed being put down.
However, I appreciate we were only staying a couple of nights and were really only in the hotel room to sleep, but a little more space would have made it a bit easier to access and move around the room.
Apart from the above, the hotel was in a great location for us to visit Alton Towers and it was good breakfast was included and the staff at Reception were all very friendly and helpful.
Thank you.
Excellent staff
BySam's70
26 July 2016
Although arrived late at night and left midday next day, the short experience my 2 daughters and I had was that this is a comfortable hotel with stafff willing to go the extra mile for our benefit, comfort and cost-effectiveness! Will definitely use Holiday Inn Express again!
Room review
Bymatko
25 July 2016
Excellent stay.
One issue was the lack of variety for breakfast menu.
The food was nice but no bacon mushrooms etc
Quick Stop
BySimon19671967
23 July 2016
Good location and friendly staff. Newly refurbished rooms are nice. Hot breakfast is a little limited.
Proper cool hotel!
By
22 July 2016
This is a first class hotel. Clean and tidy with attentive staff.
The only issue for my point of view was that the hot breakfast was not particularly nice. I did not expect fresh cooked - but what let it down was that there was no bacon - and the sausages were not high quality.
The air conditioning was superb, and with it being next to a busy traffic route on the hottest day of the year to that time, it was great to have the windows shut and a good temperature in the room.
Ignore my score for sleep - I have sleep problems but it was nothing to do with the hotel. My colleague went out like a light!.
A good location
BySilent Runner
15 July 2016
The Hotel room was very clean with nice comfortable beds.
It is in a good location, would use this hotel again.
very comfortable
By
13 July 2016
was greeted well at reception. Helpful attentive staff.
rooms comfortable and spacious.
We would definitely stay again if we were in the area