 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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The most excellent hotel
ByAhmad
17 April 2021
This hotel is home to the most polite, courteous and helpful members of staff. As a guest with a disability, they always accommodate all of my needs. The hotel is very clean, comfortable and perfect for everyone. The impeccable cleanliness of the hotel gave me reassurance of my safety especially during this pandemic. Highly recommended.
Fantastic hotel
BySha55a_69
12 April 2021
all the staff were very curtious and helpful in these trying times
Comfortable
ByJohn
07 April 2021
Had to be in the area for support to a relative. Felt safe and comfortable. Unfortunately the TV didn't work and without breaking the covid security protocols it couldn't be fixed.
Always a good stay
Byjamesiow
23 March 2021
Consistently friendly staff.
Very good rooms , clean and comfortable. Limited but adequate breakfast but understandable in current climate
Very good value for money
Ok stay in these torrid times
Bykhsnigel
06 March 2021
Unable to get any ice to cool down beer and or soft drinks poor selection at breakfast
Shabby furniture in room
Recommended business stay
ByNeil
15 February 2021
City centre location. Excellent staff. Well appointed rooms.
Good hotel in Wakefield
ByJezzer
07 February 2021
Nice warm room , comfortable and clean.
Good breakfast which had hot sausage rolls even though I was expecting Continental. Nice Surprize
A cappuccino or latte would have been a nice touch
Hotel Showing It’s Age
ByGinger
29 January 2021
Pleasant enough stay, Staff friendly,
Electronic pass key didn’t work.
Bathroom looking worse for wear wash basin was cracked threshold of the shower was grimy.
Television was pixelated and all the channels were all over the place.
Small annoyance no spoons with the tea making and general lack of attention to details.
I appreciate that the current restrictions are not helping things.
Attending funeral
ByRobert
21 January 2021
The hotel was everything we needed for our brief visit to Wakefield.
Our only criticism is that we got a phone call as we were on the journey to say that due to the pandemic we could only stay if we were key workers. This caused momentary anxiety until after explaining we were attending a funeral, we were reassured that we could stay!
Great hotel
ByHA2020
26 December 2020
Couldn’t have asked for more here - clean, friendly, easy check in and departure and super staff
Great property
ByMarksey
06 December 2020
Like the hotel, staff are great and can never do enough for you. Very short staffed but they still deliver
Great service in difficult circumstances
ByMarc
05 December 2020
The staff are vigilant to the current rules in Tier 3 but remain friendly and welcoming. Nothing is too much trouble. Breakfast is still available but clearly it’s impossible to have the varied choices they had pre pandemic. They have introduced a good evening meal menu to save guests having to venture out or get a take away.