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Holiday Inn Express & Suites Wilson-Downtown

2308 Montgomery Drive , Wilson, North Carolina 27893

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Ada
pertanyaan?
HUBUNGI KAMI
Ulasan Tamu
Setiap ulasan dan peringkat yang kami terima diverifikasi untuk memastikan bahwa kami hanya menampilkan informasi yang diberikan oleh para tamu yang memang telah menginap di hotel.
92%
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Pengalaman Secara Keseluruhan

4,5

berdasarkan 475 ulasan
92%
Rekomendasikan Properti Ini

Ratings Breakdown

475ulasan

  • 5 Bintang
    316
  • 4 Bintang
    102
  • 3 Bintang
    29
  • 2 Bintang
    15
  • 1 Bintang
    13

Bedding and staff

By

November 17, 2019

club

Was able to sleep with no problems. Staff was very friendly.

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Management Errors in Reservations & Billing

By

November 15, 2019

club

I recently made a reservation for 2 days at this Holiday Inn Express. 2 days before the stay I verbally changed the reservation to 1 night. The front desk manager stated it was taking care of, the reservation was changed to 1 night from 2. No other reservation was made or change in rate discussed. Upon my wife's arrival, she was notified that I was being charged for a "no show" for missing the first night of the 2 night reservation.
Instead of changing the first reservation from 2 nights to 1 night, the front desk added a NEW reservation for 1 night. So, we had 2 reservations on their books even though I simply changed my reservation from 2 nights to 1. After a phone call and several emails to management, management did refund the first reservation charge BUT did charge me the 1 night stay at a much higher rate.
I never made 2 reservations yet HI Express emailed me stating they "refunded the no show as a courtesy, however I couldn't honor the other rate". If I had not advocated for the refund despite the error on their part, I would never gotten a refund BUT I did get charged a higher rate then the original reservation. I am a rewards member but will consider other options in future stays.

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Not up to IHG standards

By

November 13, 2019

club

My family and I visited this property and as an IHG member and Holiday Inn Vacation club owner our experience was substandard to the IHG BRAND! The staff however were friendly and helpful however the overall experience for the price we paid was disappointing to say the least.

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A Great stay....

By

November 13, 2019

Last minute reservation, kind of pricey, however, great remodeled hotel. Good breakfast, Friendly staff! I would stay at this hotel again...

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Stay Review

By

November 13, 2019

really appreciated the late check-out. It allowed us time to rest up. Much needed! Thank you!

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Buisness travels

By

November 12, 2019

Room and staff very comforting, no noise did get needed rest.

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Just okay

By

November 06, 2019

Disappointed in the quality of the hotel for the price. Room had an odor, no toilet paper, slow elevators, laundry equipment was out of order. On the plus side, it was close to restaurants and stores.

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Smoke smell

By

November 01, 2019

platinumelite

being a nonsmoker the presence of the smell of smoke was very irritating. Parts of my room I did not want to go into because of that smell. I almost started check out of that hotel because of that smell weeping in my room.

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Great room

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Oktober 30, 2019

From the check in to the check out everything was done excellent. The room was convenient n very nice

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Avoid

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Oktober 26, 2019

Hotel is under renovations. I have stayed here in the past with no issues. This stay was horrible. Unprofessional staff. Oven in kitchen was broken, so breakfast was hit or miss. First room had plumbing issues with tub, so relocated. Second room had plumbing issues with toilet. Sheets were NOT clean in either room. You cannot tell who the desk staff are as the people “working” at the desk are wearing t-shirts and look as though they are headed to the gym. If you have a question or concern, you are treated as if you are bothering them. And I was refused a receipt on checkout.

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Very nice, clean and personnel friendly.

By

Oktober 24, 2019

This hotel was definitely up to the standard I expect from Holiday Inn.

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Great service

By

Oktober 23, 2019

club

Overall I give this hotel a 4 out of 5 rating. Reception staff was welcoming, room was clean, breakfast food was ok. Just a regular "express" type of breakfast. I was able to check in early which I appreciated. Everyone from staff we encountered was friendly. The only thing I was not happy about is that I booked the suite with a king size bed and sofa bed. I got a regular room with 2 queen beds instead.

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