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Holiday Inn Express & Suites Wilson-Downtown

2308 Montgomery Drive , Wilson, North Carolina 27893

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 479 reviews
92%
Recommend This Property

Ratings Breakdown

479reviews

  • 5 Stars
    320
  • 4 Stars
    102
  • 3 Stars
    29
  • 2 Stars
    15
  • 1 Stars
    13

Best stay!!!

By

December 09, 2019

The general manager Erin and front desk clerk sandy was awesome. I’ve stayed at a lot of hotels and to have the general manager come out and greet and talk with the guest was awesome. Sandy even pointed out great food recommendations for me during the stay. Sandy also told me about a cool night life spot called Da Bayou. It was a great restaurant and the band was great. If it wasn’t for sandy, I wouldn’t have found this gem of a restaurant. Thank you sandy and Erin for making my stay one of the best.

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Great breakfast and room

By

December 02, 2019

We love staying at Holiday inn Express and will always try to stay in one Everytime we have to travel away from home. The staff is always friendly and the room is always clean and very comfortable.

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Comfortable bed and great service.

By

November 29, 2019

club

My stay was very Comfortable The staff was courteous and welcoming. The breakfast was delicious. The bed was very comfortable. Room and bathroom were clean. The noise level was perfect. No disturbances slept well. The location was just right. Did have to travel far to get to where I needed to go. Just one thing, there was a broken lamp shade, just bringing this to your attention so you could check on these minor details. Thank you for allowing me to have a relaxing stay at this hotel.a broken lamp shade

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Great hotel!

By

November 25, 2019

club

Staff was nice, check in and check out was effortless, beds comfortable, hotel was quiet. Good variety of food for breakfast.

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Bedding and staff

By

November 17, 2019

club

Was able to sleep with no problems. Staff was very friendly.

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Management Errors in Reservations & Billing

By

November 15, 2019

club

I recently made a reservation for 2 days at this Holiday Inn Express. 2 days before the stay I verbally changed the reservation to 1 night. The front desk manager stated it was taking care of, the reservation was changed to 1 night from 2. No other reservation was made or change in rate discussed. Upon my wife's arrival, she was notified that I was being charged for a "no show" for missing the first night of the 2 night reservation.
Instead of changing the first reservation from 2 nights to 1 night, the front desk added a NEW reservation for 1 night. So, we had 2 reservations on their books even though I simply changed my reservation from 2 nights to 1. After a phone call and several emails to management, management did refund the first reservation charge BUT did charge me the 1 night stay at a much higher rate.
I never made 2 reservations yet HI Express emailed me stating they "refunded the no show as a courtesy, however I couldn't honor the other rate". If I had not advocated for the refund despite the error on their part, I would never gotten a refund BUT I did get charged a higher rate then the original reservation. I am a rewards member but will consider other options in future stays.

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Not up to IHG standards

By

November 13, 2019

club

My family and I visited this property and as an IHG member and Holiday Inn Vacation club owner our experience was substandard to the IHG BRAND! The staff however were friendly and helpful however the overall experience for the price we paid was disappointing to say the least.

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A Great stay....

By

November 13, 2019

Last minute reservation, kind of pricey, however, great remodeled hotel. Good breakfast, Friendly staff! I would stay at this hotel again...

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Stay Review

By

November 13, 2019

really appreciated the late check-out. It allowed us time to rest up. Much needed! Thank you!

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Buisness travels

By

November 12, 2019

Room and staff very comforting, no noise did get needed rest.

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Just okay

By

November 06, 2019

Disappointed in the quality of the hotel for the price. Room had an odor, no toilet paper, slow elevators, laundry equipment was out of order. On the plus side, it was close to restaurants and stores.

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Smoke smell

By

November 01, 2019

platinumelite

being a nonsmoker the presence of the smell of smoke was very irritating. Parts of my room I did not want to go into because of that smell. I almost started check out of that hotel because of that smell weeping in my room.

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