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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
77%
Recomendar este hotel

Valoración general

3.9

en base a 383 opiniones
77%
Recomendar este hotel

Ratings Breakdown

383opiniones

  • 5 Estrellas
    190
  • 4 Estrellas
    78
  • 3 Estrellas
    39
  • 2 Estrellas
    30
  • 1 Estrellas
    46

The Service Makes This Hotel Great

By

19 julio 2017

club

My first impression of the hotel wasn't favorable. With construction blocking the front door, we had to circle the hotel one and a half times just to find an entry point. But the good qualities of this hotel more than redeemed a small inconvenience.

The staff and wonderful service at this hotel makes it great, and I would definitely stay here again. The front desk clerk tucked in her tiny little hole in the wall is just as pleasant and helpful as could be. The guest room, unaffected by the construction outside, was roomy and comfortable although the lighting was a little dim. The bathroom was small, but the vanity was separate so that made it nice to be able to use the vanity while someone else was in the bathroom. The beds were comfortable, bouncy not hard, and there were plenty of pillows to choose from (I brought my own).

My kids used the pool that evening. The water was clean, and they enjoyed jumping from the hot tub into the water. There were no towels provided by the pool, but we could get them from the front desk.

The laundry was difficult to find. There are two of them listed on the amenities chart, first floor and third floor. Naturally we were on the second floor, so I tried the third floor laundry first. When I got there, I found it had been turned into a storage closet, so I used the first floor laundry. The only thing lacking there would be a chair to sit in while waiting for our swimsuits to dry. There dryer was fast, however, so I didn't have to wait long.

As far as the food goes, first we enjoyed the complimentary popcorn in our room as a before bed snack. In the morning, the breakfast bar filled us up wonderfully. So many choices of pancakes, cereal, pastries, yogurt, fruit, cream cheese, breakfast meats and eggs, juices, coffees, you'd have to be there a while to try it all. We didn't try it all but one of our kids said it was the best breakfast bar he'd been to. It was fantastic, especially the cinnamon rolls! You've got to have one of those when you stay.

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Under construction

By

17 julio 2017

Choose other options in the area. Convenient to all but with the construction going on it is poorly maintained and staff is aloof.

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RR HIE

By

14 julio 2017

overall ok. nothing to write home about but but not bad either

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Even considering renovations - bad experience

By

07 julio 2017

club

If the renovated room we had is an indication what the final will be - bathroom was not changed in any way - still sagging wall paper, rusty fixtures

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Hotel under renovation, leaky ceiling, broken glass

By

06 julio 2017

club

Ceiling leaked from storm during breakfast, my son cut his foot on broken glass at the pool and hotel did not have first aid kit, complimentary microwave popcorn in room expired August 2014. Sheets and furniture were clean, but grout in bathroom was brown and there was some mildew on the walls. Horrible example of the quality you usually get with Holiday inn Express.

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Poor maintenance

By

06 julio 2017

club

The hotel is under renovation, understandable to have dust however maintenance appears to be a weakness, pool is dirty, illumination not working, bath drain broken, a/c filters clogged... Staff was friendly and very good location

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Hotel badly in need of updating

By

29 junio 2017

club

Apparently there are two Holiday Inn Express Hotels in Round Rock. I read the reviews of the new one and accidentally booked one that is very old. The bed was comfortable and it was quiet, but the carpet was old and mildewed and smelled very bad. The air conditioner was just ok.

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Do NOT stay here

By

29 junio 2017

club

Room was dirty, personnel didn't listen to my request of erring it cleaned - not even caring we had our 2-month old baby with us. Breakfast area had a huge water leak while we were having breakfast. The area is on the 1st floor of a 3-story building, there was no good reason whatsoever for the leak to exist. Bathrooms were dirty and personnel doesn't clean them during our visit, even after several complains.

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Very Comfortable Room

By

28 junio 2017

Our stay at this hotel was very relaxing. The room was very comfortable and the service was excellent. I would recommend this hotel to others.

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CONSTRUCTION ZONE

By

27 junio 2017

IF I HAD KNOW THE HOTEL WAS UNDER RENOVATION I WOULD NOT HAVE BOOKED AT THIS LOCATION. THE NIGHT CLERK IS A HEAVY SMOKER AND THE DESK AREA HAD AN AWFUL CIGARETTE SMELL. I HAVE STAYED AT THIS HOTEL SEVERAL TIMES OVER THE LAST 8 YEARS AND I WILL NOT RETURN.

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Round Rock

By

26 junio 2017

My stay was nice, I just did not know the hotel was being renovated. Once complete, it will be a nice hotel.

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Friendly Staff

By

21 junio 2017

club

The staff was friendly and the room was comfortable. We have stayed at this hotel at least two other times and the quality has been consistent.

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