Holiday inn express Grand Island - Niagara Falls

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ByMama

tháng 6 01, 2025

Was a plesant stay overall. Room at hotel didn't match what was on expiedia Breakfast was great with options for those who don't eat pork but still able to have protien. Very clean hotel. Kid friendly

BởiPark1098

tháng 5 28, 2025

The Grand Island NY Holiday Inn Express gets all 10 stars! A++++++++++

ByChristinaK

tháng 5 21, 2025

The Grand Island NY Holiday Inn Express gets all 10 stars! A++++++++++
The staff upon checking in and during checkout were friendly and very attentive. The room was clean and comfortable. The included breakfast was the real deal and rooftop restaurant food was delicious, the staff in both places provided excellent service. The hotel location was great, off the main but still close to major area sites, was able to get a good night's sleep here and we enjoyed our stay! Thank you for making our Anniversary special!

Response from Front Desk.

BởiBrian

tháng 5 19, 2025

Upon arrival we were greeted very professionally by Jamal. Jamal, a very nice young man spoke clear, but very softly. My wife was closer than I was. It was very hard to hear him because he spoke so quietly. I politely asked him to speak up twice. His volume did not change.

After we checked into our room, I noticed the bathroom sink had a series of cracks in it. Luckily not all the way through the material. Called from desk, to report the damaged sink. The man who answered offered to move us to another room. I declined since we already unpacked. Plus I mentioned there were 4 electrical outlets in which our charging blocks were not secured into the outlet. There were also two USB ports not functioning. I was told the maintenance man already left to go to another hotel. The front desk man said he would call him to have him return. I didn’t receive any additional information about this situation at all. This is the only negative comment I have.

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BởiClary

tháng 5 13, 2025

My family and I went to visit Niagara falls and stayed here which was a great choice staff were amazing location 9 mins away was great the environment and the presentation of the hotel the aroma when u walk in super pleasant it was all great everything clean variety of choices for breakfast and rooms were amazing, rooftop 10/10 drinks and food amazing definitely recommend..

Shower door shattered on my son

BởiJason

tháng 5 06, 2025

Shower door shattered on my son. Faulty door and he was cut on his legs. The staff was very helpful and responsive to the issue however.
All breakfast foods were far overcooked and hard

Front desk staff rude, messy cluttered breakfast area.

BởiHutch0221

tháng 5 05, 2025

Was not greeted by front desk staff. Strong perfume smells, messy breakfast area

Kỳ nghỉ tuyệt vời

ByKatie

tháng 4 30, 2025

This hotel made the trip more memorable! The comfort and amenities were great. Breakfast was delicious

Budget Friendly and Comfortable

BởiCoco428

tháng 4 29, 2025

We had a wonderful stay while visiting Niagara Falls! The location is quiet and the drive is nice. This hotel is beautiful and very clean! We truly enjoyed our stay and could easily relax! We are a big family and these rooms were very affordable for us! Breakfast was wonderful, very well done! The staff was so kind and helpful as well! Highly recommend!!

Worst Hotel/Worst Experience

ByBoz 77

tháng 4 29, 2025

Worst experience I have ever had. Starting from the general manager to the front desk staff

Rooms was terrific .....breakfast was above what I usually find!

BởiLarry

tháng 4 25, 2025

Rooms was terrific .....breakfast was above what I usually find!

Bàn lễ tân

ByBramp

tháng 4 24, 2025

Front desk staff at check in was unsympathetic to our requests and seemed to be put off that we wanted to see if we could check in early. If he would have said it is against policy for early check in, we would have understood. However, he just continued to say we are booked up.