 Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
97%
Recommander cet établissement
Impression générale 4,8
97%
Recommander cet établissement
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Commentaires des clients
Hotel Indigo Durham
Good Hotel
ByPablo49
mai 16, 2022
Well situated in the City.
Ample parking on the street.
Nice spacious hotel with a clean and well fitted room.
Staff attitude and service were excellent.
Thoroughly enjoyed the stay.
Great stay in Durham
ByBarneysdad
mai 12, 2022
The hotel was excellent, from start to finish the staff could not have done anymore for us , I have stayed in many hotels but this one is up with the best , the reception staff deserve special praise.
Extremely hard uncomfortable bed ruined stay
ByMimi3636
mai 09, 2022
We couldn’t believe how rock hard and uncomfortable the bed was. There was no topper to add a little extra padding, just a mattress protector. We had the most awful night. Sleep was a long time in coming as we were both so uncomfortable and we felt anything but refreshed in the morning. We were extremely glad we’d only booked the one night. The pillows weren’t great and the duvet was synthetic and flat.
The most important thing in a hotel room is the bed as you’re there to sleep and if the bed is bad it tarnishes the whole experience. The room felt “efficient” but not cosy or particularly welcoming and the decor was dull.
The bathroom was good and everything worked properly.
The service in every department of the hotel was excellent and the public areas of the hotel were breathtaking. We particularly enjoyed the restaurant where we had an excellent meal and breakfast.
If the bed had been acceptable, we would return to Hotel Indigo without hesitation if we found ourselves in Durham again. As it is, we’d be looking to book somewhere else.
Stunning Hotel
ByManchester's Finest
mai 04, 2022
This is one of if not the best Indigo Hotel we have stayed at. The building itself is stunning and the decor first class...
Staff were amazing as always....
AWARDS GALORE!
ByKath1960
avril 26, 2022
It is hardly surprising that this property continues to achieve award after award.
A truly magnificent building that has been sympathetically restored and filled with a great team of employees who have the ability to offer a professional service with a personal touch...nothing is too much trouble.
Great rooms, fabulous food and beverage in a very interesting location with lots to see and do.
We would definitely love to go back
Amazing place
ByLAK2022
avril 26, 2022
This is an amazing hotel, the building is unbelievable in terms of Archie texture and decor. The cost was very reasonable give the standard of accommodation, staff and the food. My only criticism would be that a particular member of staff was rude and unpleasant in response to a reasonable request of a second coffee at breakfast which made me feel very uncomfortable. It’s a shame as the other staff were So welcoming, helpful and friendly. Other than that I couldn’t complain about anything.
beautiful hotel but did not get room we reserved
ByCohete
avril 24, 2022
The hotel is beautiful and centrally located. Unfortunately the reception is on a ground floor with no working lift. I have a very bad knee and was not happy to have to walk stairs just to check-in.
When we arrived in the room it had a double bed, not a king as we had reserved. We arrived late at night and I did not have the original reservation details. I checked later and realised they had not placed us in the correct room. As my partner is 6'4", sharing a double bed is not a peaceful rest for us.
The property is beautiful and I hope these mishaps are not indicative of how the hotel is run in general.
Short stay but very sweet, will definitely return
ByWilson
avril 18, 2022
We had a one night stay while visiting friends in Durham. All aspects of the stay were excellent, from the check in staff to room quality and cleanliness. We will be back and next time will have a longer break.
Thank you Kirsty
ByRobertpb
avril 15, 2022
We have stayed before and enjoy the convenience, design and general ambience. This time we had a few heating issues and I feel a special thank you to Kirsty would be appropriate. She went above and beyond to assist and was a stand out amongst the staff.
Fantastic staff throughout
ByGreen08
mars 17, 2022
This is a fairly gorgeous building- the little intricate details everywhere need several passes as there is so much to admire. Our room was comfortable with a spacious bathroom and a sitting area in the bedroom. We opted for a cathedral view room and were not disappointed. Our only criticism of the room would be the very poor lighting, which may be to do with the age or listed status.There was a good selection of breakfast foods from the cold buffet and the hot, freshly cooked menu. We also ate in the restaurant twice in the evenings and the meals were excellent. The bar quite an impressive room, with a great choice of spirits, wines and cocktails.
However, the best thing about this hotel was the staff. Everyone that we encountered was friendly and efficient- made very challenging for them due to staff shortages. But those who remained were really hard working, whilst still being able to chat and answer questions with a smile. Amongst these I would single out the young woman who worked the bar- often on her own, and with a fierce efficiency that was very admirable. We also saw her helping in the restaurant!
We are very pleased that we chose this hotel for our stay and will definitely return.
Perfect stay thank you
Byjojo279
février 20, 2022
we stayed for.valentine’s night. It was absolutely perfect. Staff were brilliant as always.
Brilliant staff
BySimon B 81
décembre 27, 2021
Stayed here for a 2 night xmas break with my wife, the one thing that made this hotel one of the best we've stayed at was the amazing staff they made us feel so welcome, the room, food & hotel were lovely & Durham was a great place to visit, we had a fantastic time the only negatives we had was that the draft lager was off in the bar so only bottled beer available of which made it quiet an expensive night & the bed was abit too firm for my liking but housekeeping put a mattress topper on for us which was very much appreciated I'm sure we'll make a return visit in the summer