 Guest Reviews
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98%
Recommend This Property
Overall Experience 4.8
98%
Recommend This Property
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One of the finest hotels
ByBigtel
January 02, 2020
Our stay at this hotel was very pleasant really nice relaxing weekend, nothing was too much trouble for the staff who couldn’t be more helpful and friendly
Unually quaint building
ByGaby
January 02, 2020
A bit difficult to find the reception if one goes in the Main Street entrance and not the car park entrance , but was eventually shown the way by a very helpful guy from the bar area.
Great hotel
ByJaneC
January 02, 2020
Beautiful building, excellent location. Friendly staff. Would throughly recommend
Two nights in Durham
ByRobert
January 01, 2020
Lovely finished quiet hotel in a great location. The staff were very professional.
Excellent stay
ByBig Al
January 01, 2020
Loved the hotels central location great parking and good looking hotel with interesting architecture rooms where warm spotlessly clean with a lovely shower
A beautiful Hotel in the heart of the city
ByPoolytosh
January 01, 2020
The hotel building is absolutely beautiful with most of the original fixtures and fittings being sympathetically added to in a modern way. The staff are also a credit to the hotel and helped make it a very relaxing experience.
The only downside in our mind is the 'Marco Pierre White' restaurant. Again the surroundings are fantastic however the the food is mediocre at best and that includes breakfast. However, the staff again couldn't be faulted.
I would highly recommend the hotel and we will certainly be returning even though we are quite local. We would however eat at one on the local restaurants instead.
Great service in Durham
Bygrandpa444
December 31, 2019
Excellent boutique hotel to spend a few days exploring Durham in comfort.
Excellent stay at indigo Durham
ByDolly55
December 30, 2019
Overall lovely stay , excellent friendly staff .
Beautiful room , loved our upgrade. Gorgeous bathroom, loved the charcoal soap and nespresso machine a great exstra treat !
Restaurant great , was able to provide special dietary needs . Only problem was waitress didn’t write drinks order down and brought the wrong Chardonnay. Which we didn’t realise till the bill came . But they quickly changed the bill to the correct price .
In all a very relaxing 24 hours after a busy Christmas
Fantastic building
ByJaneS
December 28, 2019
Well done for converting the old shire hall buildings into a modern day hotel , it is a stunning building and you have made best use of the amazing round rooms , will come back
A hotel that is both elegant and friendly.
ByMaggie
December 27, 2019
Very much enjoyed spending 5 nights here during which I felt very welcome and comfortable.The proximity of the city centre is a great bonus and I even had a view of the Cathedral tower over the rooftops.The Sunday roast lunch was excellent and the dining room was elegant and spacey. There is no cab-rank but the local taxis normally respond within a few minutes of being called.
Wonderful Historic Design Makes This Hotel
ByDokester
December 24, 2019
The conversion of the old Shire Hall into a hotel was done beautifully, and the exterior and interior features are absolutely beautiful. Retaining the original stained glass, keeping the architectural features and large domed public rooms, and providing extraordinarily comfortable rooms makes this a wonderful place to stay. Its location makes for an easy walk into the historic center of Durham. I rate this among the top 20 of my several hundred hotel stays.
Good sleep, but not very clean.
ByGeelda
December 18, 2019
Hotel looks lovely, first room we were checked in to was on the ground floor and you could hear people walking around above constantly so we asked to change room which the staff did immediately.
The room we were moved to was on the second floor, when we arrived the was a filthy towel in the bathroom which we had to call down to reception twice to get removed (we called, then went out for a few hours, then called again).
Bathroom door had black scratches over it, and walls had chips in from being bashed and not fixed. Shower tray also stained yellow.
The bed linen had marks all over it, some pink/red stains from crushed eye-shadow maybe, and washed in brown spotting. The carpet had dried on muck and didn't look particularly well vacuumed, floor in the bathroom also had some dried on dirt.
We had to call twice to reception (again, before and after going out) to get some soya milk, we were told they had already delivered it to us.
Shower gel caused skin irritation so would recommend bringing/buying your own.
Slept well as bed was comfy. Staff were friendly, was great to be able to leave luggage for a few hours after check out.