 Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
81%
Recomendar este hotel
Valoración general 4.1
81%
Recomendar este hotel
|
Comentarios de los huéspedes
Hotel Indigo Napa Valley
Clean and quiet hotel in Napa Valley
ByJohn
03 julio 2022
I like this hotel - very quiet, and clean inside and outside, make you feel very relaxed. The check-in experience is awesome and friendly. The room is not very big but it is Ok for two persons, It would be better if they can provide more complimentary water, bathing products.
Comfortable bed but noisy neighbors
BySDCoyote
25 junio 2022
The hotel is “okay” but older and not as well-designed as most Indigo properties. It isn’t in an area that is walkable and the restaurant beside the hotel has been shuttered, so you must drive to find dinner. Breakfast was available for purchase but we didn’t patronize it. The “quiet time” between 10 pm and 8 am is advertised but not enforced. We were assigned a room next to a noisy and unruly family, with a thin non-soundproof suite door separating us. We were exhausted from traveling and the noisy neighbors didn’t allow us to rest. We didn’t have the kind of experience we have come to expect from Indigo properties.
Great Napa Location
ByJPJ2
21 junio 2022
Very pleasant hotel to stay while in Napa. Located on St Helena Hwy with easy acess to Napa Wineries for Tasting. The hotel is very close to several great Italian restaurants and not far from downtown Napa where there's alot more opportunities to shop, eat and drink great wine.
Stay at Napa Indigo
By
20 junio 2022
Rooms need to be brighter, they are very dark. There are no towel bars to hang your towels, especially important since they don't clean the rooms unless its after 3 days!
Desk staff needs better training...kept insisting i couldn't check-in , I am an IHG member and had requested early check-in!
Restaurant staff delivers dry toast or muffin and asks if you want butter or jam...
Understand Staff
ByWilliam
04 junio 2022
The staff were kind enough to explain that my credit card would be charged in advance for services that were not provided. They also said that it is the policy of all hotels to charged credit cards in advance,
Extraordinary Staff, Well Trained
BySFPami
23 mayo 2022
This hotel is like an upscale business hotel. It is such a pleasure to stay in a property where the staff is so extraordinarily trained and engaged in doing a great job. Wow! The room was comfortable, very clean and quiet. The hotel location is central with easy access to the highway and myriad of wineries/restaurants.
A shoutout to Laurice at the front desk, Cruz for the lovely glasses of wine for my friend and I as we were celebrating our birthdays together, and the lovely woman who made a delicious breakfast for us. She was a one woman show and she did such a great job.
Thanks IHG for the lovely stay at Hotel Indigo, Napa, CA
Great Gathering Spaces
ByMC1370
17 mayo 2022
Nice location with clean rooms. The Sunroom public gathering space is great for an evening to unwind with friends.
Basic 3 stars hotel
ByWineGirlCT
02 mayo 2022
Basic 3 star hotel; nothing special. They do not clean rooms unless you request it at the front desk each morning. No luggage racks. Our a/c unit constantly ran and even leaked.
Amazing support by an amazing GM and staff
ByCobarb22
16 abril 2022
My wife and her mother stayed at Hotel Indigo for a weekend getaway in Napa. During one night there was an unfortunate and unavoidable event in the hotel caused by another guest. The night staff, Sharon, responded immediately and appropriately, controlling the situation and putting the guests, including my family, at ease. Additionally, the new GM, Michael, was attentive and compassionate throughout the stay. He went above and beyond to provide a warm, welcoming experience from the moment I made the reservation, and was absolutely calm, collected, and gracious after the disruption.
I am impressed and thankful for a caring staff that not only made my wife's experience memorable, but who displayed exceptional professionalism while dealing with a difficult situation in their hotel.
Thank you so much, and I hope to stay with you again soon!
Perfecto!
ByMMchocolat
08 abril 2022
Me encanto. Sencillo pero limpio y muy buena localizacion. La cama comodisima!
Not Usual IHG Quality
ByCLK3
07 abril 2022
Less than expected from IHG. We have just stayed in 5 other IHG properties over a three week period and this our 6th. It was not what we had become accustomed to. There was no microwave and the furniture was not conducive to comfort. We had to find staff to get conditioner and there was not shower gel, just soap bars. They charge extra for breakfast And on top of that there is a parking charge to park in a open surface lot that is part of the hotel property
Not what one would expect from IHG
Unhappy with stay
ByAngie
19 febrero 2022
We were completely unhappy over all. We've stayed in 2 star hotels that were a lot more comfortable and spacious. I was woken up both nights to noisy employees talking and vacuuming in the middle of the night and 7 in the morning. $8 to $15 for breakfast is ridiculous considering how much we paid for the room. The room was small and light came into the room through blinds. People walking down the hallways were extremely loud during the night. The breakfast that was free was shameful. Will not recommend not come back. If able to rate a 0. We would. Hotel was a joke