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Louisville-East
11711 Gateworth Way
Louisville, Kentucky
40299
United States
Check-in: 3PM
Check-out: 12PM
Età check-in:21
Louisville-East 11711 Gateworth Way
Distanza dall'aeroporto
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Great location and food.
ByEd Jallah
giugno 25, 2022
The Hotel was in a great location and the breakfast was good.
A NO for Me
Byjambrow22
giugno 24, 2022
I'm a BIG fan of Staybridge Suites, and I have stayed at several across the country. Unfortunately, this particular location was a BIG disappointment. I stayed at this location for eight nights, so comfort was important. When checking-in, I was ignored for a good 15-minutes by the attendant who was on a phone call. I understand that she was on a call however, it was very obvious that her phone call was of a personal nature.
When entering my room (310) the first thing I noticed is how stained the furniture and carpeting was. The stains went beyond normal wear and tear. The carpet in the main living area appeared to have multiple, very large red stains (kool-aid?). Also, the chairs were badly stained. It was incredibly tacky, especially considering the amount of money we were paying for each night.
On day #2, a 2nd room in my party began to have issues with their main door's handle. By day #3, they were unable to exit or enter their own room without a major spectacle. Not to mention, the door handle literally became detached from the door. This again was not only tacky but also very inconvient. Thankfully, day #3, the hotel management was able to move them to a new room. However, their new room had a non-working 2nd bathroom. Again, a very BIG inconvience especially considering the large amount of money we were paying.
The hotel appears understaffed and needs several updates in the guest rooms. A plus is the breakfast and social reception.
Awesome employees but hotel needs maintenance
By08burnke
giugno 23, 2022
The employees were great but the hotel needs some maintenance. Things that were supposed to be convenient and helpful we’re actually frustrating and inconvenient.
Great Breakfast
ByLauren2282
giugno 21, 2022
I would here stay here again, breakfast was great! Parking was easy and free. We felt safe in the area, many restaurants and stores in the area. Gas station right next door. Staff was friendly and accommodating.
Nice hotel
ByBiranda12
giugno 14, 2022
My over all stay at this location was great if we are ever in the area playing baseball again I would consider staying at the Staybridge suites again. Thank you for your time.
Great room and great service
ByBusinessTraveler256
giugno 11, 2022
My room was in excellent condition and very clean. The staff was courteous. The breakfast offered quite a bit of choices. I was there for business, and the location was quite convenient, right off the interstate.
Nice room, friendly staff
By200337
maggio 29, 2022
Nice room, the couch is a bit worn but otherwise everything was fine.
Overall very nice and quiet property.
Decent but not what we expected
ByJedipops
maggio 27, 2022
We chose this hotel for the kitchen in the room and the provided breakfast. Our kitchen was not very clean (crumbs on the floor under the counters), and the breakfast we were told was available on the phone (eggs, breakfast meat) was not available (waffles, oatmeal, breads/muffins). Our room didn’t have enough towels and when we asked for a towel and additional fork, we were treated like we were asking for something foreign by the front desk staff. Our room was musty/stuffy no matter how much we ran the air conditioning. The bed was comfortable, and we slept well. The parking was ample.
Poor service and uncharacteristic rooms for Staybridge
ByCW04
maggio 23, 2022
We have stayed at many Staybridge properties and never had an experience like this one.
Any problem we had we were told it was corporate’s fault. For example they couldn’t put a door on our bedroom in the suite because corporate hasn’t approved it. We paid for a king bedroom suite but had no door on it-nothing they could do to help me.
The carpet was sticky in many places to the point that I was trying to clean it myself. I mopped the floor in the kitchen just so it wasn’t sticky. Nothing they could do about it.
The outdoor pool was one of the main reasons we chose this hotel and it wasn’t open. Nothing they could do about it.
We come to Louisville every year for this tournament and most of our team stayed at this property this year-several families had bad experiences with the staff and property.
I had an interaction with a manager at the front desk that was very frustrating. I’m not usually one to complain about hotels but our experience was exceptionally bad.
Wonderful Staff Member
ByMom322
maggio 23, 2022
The gentleman that took care of us was wonderful, knowledgeable and friendly.
Location and like home
ByRaiderjohn
maggio 11, 2022
Other than a few exterior doors not working with the key. The stay was enjoyable, even for our dog.
Great looking place, but needs help
ByD13G
maggio 08, 2022
While I liked the amenities and look of this hotel it has problems in the room I stayed a week in.
Mechanically;
- Ice Maker lever was completely broken off.
- A/C Unit was extremely noisy .
- Coffee Pot was dirty
- Box Spring slip cover was stained all over.
- No Business Center and was not offered anyway of printing business documents until I was checking out.