Waterfront City
Batam
29422
Indonesia
Quando efetua as reservas diretamente connosco, prometemos-lhe que terá sempre o preço online mais baixo. Se encontrar um preço melhor algures, o mesmo será igualado por nós e dar-lhe-emos cinco vezes mais pontos do Rewards Club da IHG®, até ao máximo de 40.000 pontos, para que possa concentrar-se na sua estadia e na sua carteira.
O seu quarto está garantido.
Não cobramos qualquer taxa de reserva quando faz reservas diretamente connosco.
O IHG leva a sua privacidade a sério e trabalha para proteger o cliente. Todas as informações pessoais fornecidas são encriptadas e protegidas.
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Avaliações de hóspedes
Todas as avaliações e classificações que recebemos são verificadas para garantir que apresentamos apenas as informações fornecidas pelos hóspedes que realmente se hospedaram no hotel.
92%
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Experiência global 4,2
92%
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Excellent stay in Batam
PorJeferson
maio 02, 2025
Very warm and helpfull staff to make your stay the best.
This week we had a free cocktail for long stay guest as a gift... very kind...
Special recomendation for Ms Ria that alway receive you with a nice smile and good morning in the brakfast time and also helpfull with any issue there...
Thank you guys... see you soon...
Excelente!
ByHoward/Tee
abril 30, 2025
A special thank you to Manager Jerry Goh, who went above and beyond by inviting us, as long-stay guests, to the monthly cocktail party—such a wonderful touch that made us feel valued and welcomed.
The Front Desk team was phenomenal, especially Dea, who ensured we were placed in the perfect suite with a well-equipped kitchen setup. Ocha and Linda also contributed to an incredibly smooth and welcoming check-in experience.
Dining at the Japanese Restaurant was an absolute delight, thanks to the talents of Chef Dixon, Yuna, Claudia, and Susan, who brought expertise and warmth to every meal.
Throughout our stay, the hotel staff proved their dedication time and time again. Nover, Hendra, Taifog, Sifka, Rafla, and Rizal all provided incredible service, with Rizal offering much-appreciated internet assistance.
At the Cafe, Sophia was a shining star, ensuring every visit was met with a welcoming smile and excellent service.
The relaxation experience at the TeaTree Spa was simply outstanding. Jelita, the massage therapist, provided top-tier treatment, while Irma, the coordinator, ensured every aspect of the experience was seamless.
Lastly, the transportation service was impeccable. Akbar and the other drivers were professional, courteous, and went above and beyond to take us to the local mall and ferry with ease.
It’s rare to find a hotel where the warmth and dedication of the team truly elevate the entire stay, but that is exactly what we experienced. We highly recommend this hotel and would absolutely return for another remarkable visit.
Tidak mengecewakan, fasilitas yang bagus, pelayanan nya ramah
Bynabilazhr
abril 25, 2025
Mungkin saat pulang boleh di bantu untuk di bukain pintu nya karena kemarin kebetulan kita lagi banyak barang bawaan, soalnya pas dateng di bantu di bukain pintu tapi saat pulang tidak di bantuu..🙏🏻
kids loved it
Bylefty
abril 22, 2025
swimming pool nice for kids. stuff are helpful and easy to checkin and out. taxi is out the door at all time. very nice place for families
Excelente serviço
PorJackie
abril 02, 2025
Great hotel for a staycation as there are a lot of activities to do within the resort. I was in a beautiful suite and I enjoyed it. The staff were very helpful, friendly and welcoming. They provided a shuttle to and from the Ferry terminal. The hotel is a bit far from the town. I enjoyed my birthday vacation at this hotel
Excelente serviço
ByTony Tint
março 21, 2025
Our stay at Holiday Inn Resort Batam was lovely-peaceful and made special by the **exceptional staff**
. Thank you to the receptionist for alerting us
about a forgotten food package, engineering for quickly fixing our bathroom door, housekeeping for daily tidying and sweet towel toys for my daughter, and the restaurant manager for the thoughtful honey lemon drink.
While the building feels a bit dated, the **genuine hospitality** here shines brighter. Highly recommend for families seeking a relaxing getaway!
Viagem de negócios
PorJeferson
março 20, 2025
Tooth brush is very bad when compared with the supllied in January 2025. Low quality tooth paste too.
Pizza is low quality should improve.
Transfer Team is excellent
Staff cleaning and brakfast are excellent too. Every body always trying to help about any issues.
In avarage I love this resort and staff team.
SPA oil is a very good product and also the welcome drink is well prepared. Ms. Ucik provided a new card use promotion to give some extention time, very good idea.
Viagem de negócios
PorJeferson
março 13, 2025
An idea that you could implement is to have better SPA quality services is to get a form evaluation after each massage to rank the theraphists... the best in the month get 1 day extra off and the best in each 3 months average get plus a bonus. So everyone will try to do the best service always to get the best client evaluation. Clients will have execellent services and come back more times... specialy the long stay ones...
Hotel is running painting services to renew appearance. Very good!!!
Viagem de negócios
PorJeferson
março 08, 2025
All good... but during dinner time I asked some times in the app about no ice or sugar in the juice but keep coming wrong way for 2 times... should pay attention in the app notes for dinner orders.
SPA could have more or new treatment options for men.
Amazing time
PorJeferson
março 07, 2025
Excellent staff and management work from Mr Jerry... provided a free cocktail for the long time guests... new theraphist for the SPA... shows the concern about very good staying about the long guests.
Batam para trabalhar
PorJeferson
março 07, 2025
Every body is well trained and warmful. I just could recomend to use the past tooth brush offered before the change because the New supply is very very low quality.
Excelente serviço
ByOksiana
fevereiro 28, 2025
Pelayanan sangat ramah dan membantu. Dari check in, breakfast selalu dilayani dengan baik.