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InterContinental Citystars Cairo

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Hotel Reviews for InterContinental Citystars Cairo
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 1157 reviews
91%
Recommend This Property

Ratings Breakdown

1157reviews

  • 5 Stars
    776
  • 4 Stars
    237
  • 3 Stars
    66
  • 2 Stars
    34
  • 1 Stars
    44

Poor reception performance

By

04 December 2019

I had a bad interaction from the reception employee dedicated to IHG awards club when checking in and had to avoid dealing with him during check out.

I have experienced bad attitude and it wasn't a pleasant at all.

I didn't highlight this to his manager, but thought giving my feedback in my review.

On the other hand, the rest of the crew were friendly and helpful.

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My stay

By

28 November 2019

club

Hotel was excellent, front desk personnel was very friendly knowledgeable and wanted to do anything for me. However staff at open buffet breakfast were not that friendly, they had side loud talks with each other, supervisors were nice. Showerhead wasn’t functioning the way supposed to, it was broken and tape was wrapped all over it.

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mr

By

25 November 2019

club

very happy and greatfull to your services and cleaning of all the room , bath . bed . and enjoyed the lobby and spa too much on my stay .

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不错

By

22 November 2019

club

很不错的酒店,环境服务都不错,不过缺少中餐馆,提供的餐里面也没有中餐。

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Poor service and lack of modern facilitites.

By

22 November 2019

platinumelite

The hotel was not at 100% occupancy. At check-in( which took arond 20 minutes) they tried to put me in a twin room or a smoking room . I had booked a King Double but was not offered the usual upgrade(I'm Platinum). They then proceeded to empty my minibar for some unknown reason whilst I was trying to unpack. The lobby allows smoking everywhere and as such there is no where to get a coffee or service in a no smoking area. I tried to just get a coffee in the no smoking area but was told to they didn't serve and should try the mall next door. They also allow smoking in the Japanese restaurant. There is no Express Check out service. Overall a very poorly managed hotel with outdated services and expensive as well. There are much better and more modern hotels in Cairo. One to avoid.

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Good

By

19 November 2019

club

Excellent stay in the hotel I liked this vacation business

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Mixture of past and present

By

16 November 2019

club

Staff are trying their best to make the stay nice.

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A calm stay

By

12 November 2019

I just want to send my regards and appreciation to Mr.abdulrahman at the front desk during my Check in. He was very warm and knowledgable. In addition, the stay as a whole was very comfortable and relaxing for the 2 nights i spent there.

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unqualified & Rude staff

By

12 November 2019

club

we faced problem at check out, it was miss-understand between us & reception about room rate , So the Responsible of reception call the Tourism Police for my Husband :(
I will never go back to this hotel & any Branch for
InterContinental hotels nor IHG hotels
and never recommend it to any other people

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Comfortable bed and good in-room service

By

09 November 2019

club

Bathroom cleanliness can be better. Non-smoking room preference should be adhered to. Overall, a good experience as usual.

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Highly Recommended

By

09 November 2019

club

Stayed as part of tour. Accommodations were excellent. Breakfast was delicious with many choices. Staff helpful and very pleasant.

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great hospitality

By

07 November 2019

every thing was great, the room was clean, the staff were amazing and i enjoyed my stay very much

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