 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property
Overall Experience 4.2
86%
Recommend This Property
|
Courteous and efficient staff
Bysgb58
26 September 2016
Thanks to the staff and desk services for resolving travel issues quickly and effectively.
EXCELENTE MI ESTANCIA
BySAGA7508
22 September 2016
TODO EXCELENTE TODO DE PRIMERA POR ESO SIEMPRE ME GUSTA HOSPEDARME AHÍ
Booking stay
ByGob14
22 September 2016
They can rates on you at anytime the room rates change per nite. The elevator use is not very good trying to get up an down. As a Spire Elite member depends on which room they book you in on what emenities you get an front desk does not tell you so make sure you ask...
Servicio muy bueno pero instalaciones con algunos detalles
By
21 September 2016
Hola, agradezco el que me manden la encuesta.
El servicio del hotel es muy bueno así como la ubicación sin embargo las instalaciones ya se ven viejas y algunas de ellas hasta pareciera que sin mantenimiento.
De los botones para pedir elevadores, uno no servía (al igual que un elevador), del otro no estaba bien puesto, la lamina de metal que rodea a los elevadores se zafaba cada que uno apretaba el botón.
Me hospedé en la habitación 1218 y en el trayecto de los elevadores a la habitación se veían pedazos del zoclo o algo parecido en el piso.
Saludos!
Comfortable bed - Great Service.
By
21 September 2016
Staff is always friendly and they try to please.
Had issues in the past with the hot water at this hotel. The past two times I stayed here, this has not been a problem. Hopefully it will stay this way.
habitacion amplia, almoadas comodas
Bypalos
20 September 2016
Me toco una habitaci[on muy amplia y comoda, esta muy agradable el aire acondicionado y la vista de la habitacion, solo el detalle del ba;o que no tiene tina se moja mucho esa zona del ba;a por salpicaduras,
Great Staff, Not so Great Room and Elevators
Byaherazo
16 September 2016
Great Staff, especially theone at the desk in the Intercontinental room.
Lobby and restaurants, perfect. The food at the restaurants, excellent. They are what you can expect from an Intercontinental.
Room, definitely no up to Intercontinental standards. The first room that we got was a mess, WIFI with poor signal, the light in the closet not working, the coffee machine not working properly.
I requested a different room, at the third day they gave me a new room, definitely better than the first one, the only complain about this one was that the coffee machine was not working properly either.
They are repairing two elevators, and the other two are not in the best condition. I was attending a convention with 500 other attendees, you can do the math with only 2 elevators not working properly..
The hotel has a lot of potential, but they have to keep working on fixing a few things.
Overall, a great stay
Byzizland
16 September 2016
Recognized and treated as an Ambassador Club member - got a great room upgrade. Room was nice, but not great - furniture a bit dated, very few choices of English channels and spotty internet service.
2 elevators were out during the stay. That was a problem - had to wait over 15 minutes during the busy period. Ooof.
Staff was great. Tried to be helpful and were! Very much appreciated.
restaurants de altura y expectativa sobrepasada
Bypirruno
16 September 2016
los restaurantes dentro del hotel sirven buena comida y de calidad
HUESPEDES EXTRANJEROS
By
12 September 2016
La única experiencia "desagradable" que tuve es que el hotel había cupo lleno. No funcionaban todos los elevadores por lo cual hacía muy larga la espera del uso, los extranjeros hospedados no sabían respetar los espacios y aunque el elevador estuviera con sobre peso ellos inisitian en subir, creo que ese fue de los principales problemas
PÉSIMO SERVICIO Y HOTEL
Byarg7
12 September 2016
PÉSIMO SERVICIO Y HOTEL
Habitación horrible, internet malo, baño con malos oleres y toallas sucias.
Camas destendidas y olores raros.
Comfortable bed
ByYS2K
11 September 2016
Overall services was very good. Bed was comfortable.