 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Just normal
ByDon blunt
30 June 2022
It’s just so ordinary compare with Intercontinental hotel in Asia ,no tub and no discount laundry ,it’s make long stay very difficult. For someone who stay longer,should provide the laundry service.
Great views
By6nomad7
05 June 2022
Staff were very helpful and location of hotel was good for business meetings.
good service and freiendly staff
ByMnerva
04 June 2022
enjoyed our stay after some chick in problems which were resolved after lengthy conversation with manager. Problem was resolved
Always feel like home
ByThemathanguy
30 May 2022
I always feel like home when i am at this hotel. Staff is friendly and nice.
Great Experience
ByIraBob
30 March 2022
My only complaint is that I feel the front desk staff should be more knowledgeable about where departing guests could get their Covid test. The 2 farmacias in the Plaza del Sol across the street that they recommended do not do the tests, which caused some last-minute panic to find a location. The one we used was a drive-thru facility about 15 minutes away by an Uber. Other than that, our stay and the staff - particularly in the restaurants - was perfect.
Great Hotel
ByEuromannn
18 March 2022
Wonderful hotel and great staff. with a room with a fantastic view of the city skyline. Gracias!!
Few minor issues:
1. TV closed caption(CC) confuses staff and only works on a few channel all spanish.
2. Thermostat in room can 'lock' and no instructions to unlock so must contact maintenance.
3. Ice buckets in room but no ice machine on any guest floor
4. ATM gives receipt only once.
5. Room & bathroom are same temperature but when you come out of shower it is freezing. Maintenance was unsure why.
Overall highly recommend and staff is so courteous and helpful.
Guadalajara is very nice city to visit and enjoyed my stay at the Intercontinental.
Most comfortable sleep and excellent service
ByGreyTraveler22
10 March 2022
I have a bad back so traveling can be tricky- this bed was the best hotel sleep I've had in ages. The bedding, the size of the room, the view of the city- it was a pleasure to come back from meetings every day and just relax. Everyone was very friendly and helpful over my 10 days there. I am booked to stay again for two weeks later this month.
I highly recommend.
No se descansó como se esperaba
BySr. Robert
24 February 2022
La idea era pasar un fin de semana de descanso, pero la verdad las almohadas fueron muy incómodas por lo que no se logró el objetivo que era el descanso
Hotel clasico remodelado
ByA1ejandro235
14 February 2022
Excelente desayuno buffet, multiples opciones de comida y muchas personas ayudando en el servicio. Las habitaciones están remodeladas, tienen un excelente escritorio para trabajar, pero los tendidos se ven viejos y las almohadas no eran muy comodas. Las amenidades de la habitacion son muy basicas, fue necesario pedir algunas cosas en recepción.
buen hotel
ByHerrera
20 December 2021
el hotel es viejo, bastante limpio y el área de comida podría mejorar muchísimo
Very comfortable
ByCarmen
19 December 2021
The hotel staff was awesome and helpful. Bed was very comfortable. The breakfast was really good. Special Sunday . Great location.
I only wish they removed the carpet in the rooms and hallways. It looks old and dirty. Otherwise was a great hotel.
Cama cómoda y excelente servicio.
ByMerack
16 December 2021
En general todo estás muy bien .. no tengo queja alguna . Quizá nada más el personal reconozca un poco el nivel de IHG rewards