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InterContinental London Park Lane

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Hotel Reviews for InterContinental London Park Lane
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 1850 reviews
88%
Recommend This Property

Ratings Breakdown

1850reviews

  • 5 Stars
    1282
  • 4 Stars
    294
  • 3 Stars
    116
  • 2 Stars
    83
  • 1 Stars
    75

Disappointing

By

15 October 2019

club

Check in was a disaster. We were dropped in the road as the driveway was blocked off. The bell man helped us with one piece of luggage (left us to cary the other 4 items) and then dumped us with everything at the front desk!
Check in then got worse. We were told the room was ready but would need to be inspected. That would take '5 minutes' and could we wait at the bar. We were ok with this as it was 2:30pm and check in was at 3pm.
40 minutes later and we had to chase to be them told the room would be 'inspected'! No one had checked! In the meantime many of our colleagues had checked in and gone directly to their rooms!
Not what you expect from this level of Hotel.

After another 10-15 minutes of having to really complain we were given our keys.
The room was nice but extremely dark with no where near enough lighting.
Room service was good but expensive.
We wouldn't stay here again unless our work insisted on it.

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