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InterContinental Heilong Lake

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Hotel Reviews for InterContinental Heilong Lake
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.5

based on 900 reviews
89%
Recommend This Property

Ratings Breakdown

900reviews

  • 5 Stars
    602
  • 4 Stars
    200
  • 3 Stars
    62
  • 2 Stars
    17
  • 1 Stars
    19

环境优美,服务满分

By

01 November 2019

platinumelite

黑龙潭地理位置虽然略偏,但是到了洲际,就感觉像是回到家里一样的温馨,从提前两天的问候服务,到入住时的每一个细节,到退房后的服务(女儿的滑板车忘记拿,发票忘记开),没有一个细节可以挑剔。洲际真是一生之选。

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泳池一如既往的好

By

09 October 2019

周末带小孩游游泳还是不错的。服务质量比以前有很大的提升。

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美妙的酒店之旅

By

05 July 2019

女儿们玩的很高兴,大人们居住的很惬意,这是个家庭旅居的很好去处

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物超所值,无以伦比

By

25 June 2019

非常好的一次体验入住.宽大的游泳池,礼貌的员工,整洁的房间.虽然预定时候没有含早餐,但是免费提供了,小孩子非常喜欢这个酒店,特别是宽大的游泳池让小孩在里面尽情地玩耍.下次还会入住的.

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員工禮貌還有空間加強

By

22 May 2019

門口人員 清潔人員 見到房客 當作沒看見,有空間改善
早餐清潔人員不足 需要在人潮多時 應機動增援
早餐動線 應該調整
泳池應免費提供罐裝水給房客 或特定 IHG會員

我的評價是 以四星標準 是有空間改善

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This is the worst intercontinental in the world !!

By

24 April 2019

I would strongly recommend not to stay there. Too many issues to list here. Trust me. If you do stay you will regret it. I used points to redeem a stay and I definitely regret any points I used.

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洲际的体验非常棒

By

22 January 2019

club

公司团建,订的洲际,风景优美,酒店配套和服务超级棒,早餐也很丰富,非常赞

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Execellence stay, the best IHG hotel stay.

By

17 December 2018

Excellence services and warm welcome from Miss Huang (manager)& Miss Wang upon our late arrival. We'll definitely visit again to Hei Long Lake whenever return to Chengdu. Thanks again.

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一般

By

30 October 2018

platinumelite

想不通为什么我网上订的会给我取消了,也没有通知,打客服说是酒店取消的,心里非常不爽
当天到店说房间满了,没有升级(其实当时我的预定早被取消了),给了欢迎饮料
住的那栋楼早餐是在吃河鲜的中餐厅吃的,鱼腥味比较大,不过早餐迎宾的工作人员态度很热情
实话实说,设施、卫生这些还是做得很不错的

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小孩設施不足

By

30 October 2018

platinumelite

原来给小孩玩的地方做了樓盘宣传,小孩玩的地方变小了,而且是在大堂中间,影响其他客人。

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最佳度假酒店

By

29 October 2018

本次入住酒店,得到了宾客服务中心的悉心安排及问候升级到了我在黑龙滩最喜欢的房型,风景位置绝佳,办入住时的前台那位女士对于酒店设施,大使会员待遇解答均非常专业,效率很高,一如即往让人满意。酒店仍然是成都周边度假首选,因周内淡季原因人比较少,早餐种类仍然比较丰富,值得表扬。

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成都周边旅游亲自度假不二之选

By

08 October 2018

第3次入住了,见证了酒店的发展历程,整体感觉越来越好,从服务理念到配套设施及周边发展,可以说是成都周边旅游亲子度假的不二之选!有机会还会继续光顾!加油!

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