 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property
Overall Experience 4.1
82%
Recommend This Property
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Staff are the best
ByArmitage John
23 September 2016
The hotel is showing signs of age but i understand this is being felt with in the near future. the staff made us feel very welcome and treated us very well.
Comfortable and great service
ByKev..
18 September 2016
The quality of stay was good but not satisfactory...Should be updated...The rooms,toilets and surroundings were outdated and should be refurbished...The food options should be better and value for money...
Services are really bad
ByKash1
17 September 2016
I cannot imagine this is Intercontinental chain because when you think about the Intercontinental the first thing will come in your mind is services which is not available i this hotel and not caring attitude at all except breakfast was good and staff was also good.
Best hotel in the area
ByZIZOO999
17 September 2016
The minute you walk in to this hotel you get a feeling of serenity and luxury. Staff is very friendly and courteous. The hotel provides everything you can think of for your needs.
Needs new management and training for staff
ByNate from Dubai
16 September 2016
This hotel is ok, but definitely not great. The staff didn't seem to know what was going on. When I made the reservation I was asked what time I would be checking in. I arrived 1.5 hours late and my room still had not been cleaned. I was told no baby cribs were available that day even though it was 3:30 in the afternoon. Instead they offered to bring an extra bed. When I arrived in the room, there was already a crib present. Then the extra bed arrived.... Like I said, no one new what was going on. The toilet didn't flush. The concierge never answered the phone and wasn't at the desk. The breakfast was ok, but not great. What was nice about his hotel was their pool. Really good for kids. The beach is right outside the gate of the pool, so really convenient, however, the gate closes and is locked at 7pm, so no night walks on the beach. There is also a really nice spa and exercise room attached to the hotel. It is a private health club but hotel guests have access. There is also a restaurant (Senior Pico) in the hotel that has been closed for 3 years, but is still listed in their welcome guide. Really? Time to update! Not the typical Intercontinental experience, but also cheaper than the Crowne Plaza in Muscat. Also, compared to the Crowne Plaza beach, the Intercontinental has easier beach access. The CP has several steps to go down, so with small children it can be challenging. But the CP has a quiet private beach. The Inter shares a public beach, but it is not crowded.
Not bad....
Byfarhan414
15 September 2016
good location, good staff, good facilities but slow housekeeping as said by the housekeeping guy himself over the phone.
Another great stay
ByGr4h4mC
07 September 2016
Once again thank you to the staff at the Intercontinental Muscat for making my visit a pleasure a lovely break from work.
Comfortable extended stay
ByDelta245
24 August 2016
I had an excellent stay in a room with a beautiful sea view. While the rooms were a bit dated, the staff were always pleasant and accommodating towards our unique situation. I especially enjoyed the extensive breakfast selection, the fitness facilities and the proximity to the beach.
Great Service
ByFaridFAB
21 August 2016
Cleanness, good environment, staff are friendly, knowledge of business, excellent food
Nice hotel
Bydxb123456
20 August 2016
If your room is mountain view facing, you will also be facing a construction site, and the noise is terrible.
old rooms and infected with fungus and mould
BySamDxb
20 August 2016
Hotel needs renovation! It has not changed since the first time I stayed there over 15 years ago. My clothes and all personal belongings were infected with mould and fungus and it was not the first time it happened. Please update your hotel. It's a shame for such a beautiful location!
Comfy hotel for a family getaway
ByF.A.S
16 August 2016
We regularly come to stay at this hotel for short family getaways and find it a joy every time because of the great facilities, grounds, staff, and location