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InterContinental Sanya Resort

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Hotel Reviews for InterContinental Sanya Resort
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.7

based on 1197 reviews
93%
Recommend This Property

Ratings Breakdown

1197reviews

  • 5 Stars
    923
  • 4 Stars
    203
  • 3 Stars
    46
  • 2 Stars
    11
  • 1 Stars
    14

一流的客房服务

By

28 June 2017

housekeeping非常完美 工作尽责且非常细心 主动帮我们把衣服叠放整齐 还把手机充电器的线给绕好 非常感谢

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对于泳池房间的隐私性

By

28 June 2017

club

由于泳池房与公共泳池相连,故应当加强私人空间与公共区间的分隔。还有就是泳衣无处晾晒,仅可以在餐椅背上晾晒,很不方便,请提供专门的晾衣架在室外使用。酒店提供的人字拖真心很难穿,如果能够更换新的拖鞋会令人更加舒适。

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物超所值

By

26 June 2017

整体物超所值,房间够大,大东海鹿回头景区。但有几点还需改进:
1,早餐厅乱:周六早上10点去吃早餐,不用排队就直接进了。进去后发现餐厅里坐满了人根本没位置,找了好久才有空位置。
2,落地晒衣架少:由于酒店设计缘故,水景房晒衣不是很方便,而酒店能提供的落地晒衣架又少。
3,沙滩区员工管理松散:周六下午4点半到达沙滩浴巾区(早餐厅门口),问大伯索要浴巾,大伯说服务员在沙滩上打排球,等等就过来。
4,沙滩公共游泳区海面脏:周六下午4点半想去沙滩游泳,或许是因为退潮的缘故,公共游泳区海面有很多脏垃圾,最终折返没了雅兴。
5,早餐厅煎蛋员工理解力待提高:周六、周日早上去吃早餐,和煎蛋服务员说:我需要两个双面的双黄蛋(周日还用手笔画),煎蛋服务员对着已经煎好的鸡蛋说这个就是双面的双黄蛋(一个蛋双面叫双黄蛋),我差点无语了!

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非常美好的度假体验

By

25 June 2017

platinumelite

员工热情而富有经验,针对会员提前升级了房间,并主动询问随行儿童的年龄,准备了挖沙玩具;房间整洁,床品舒适;有多种餐食可供选择,虽然价格有一些贵,但味道不错;适合亲子度假,小朋友游泳、挖螃蟹、踏浪,玩的非常开心,非常好的入住体验。

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非常适合亲子旅行

By

25 June 2017

提前升级了房间,还赠送了小礼物,由于是晚上的飞机,主动打电话将退房时间延迟,非常贴心。准备了挖沙玩具,小朋友挖沙、游泳、挖螃蟹、踏浪,玩的非常开心,餐厅也很棒,总之是很不错的入住体验!

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房间内酒杯略逊色,浴缸边浴巾放置不合理

By

24 June 2017

club

1)房间内有预备红酒杯确实比较周到,但酒杯略掉档次,没有五星到体验感,杯子厚度太厚,杯口没有激光冷切,影响品酒时的体验感。酒吧的杯子就和房间到不一样,不知道是不是房间的没那么重要。
2)浴缸是设置在淋浴房里到,而浴巾则直接放置再浴缸靠近淋浴龙头的一侧,淋浴时非常容易溅湿浴巾,体验感略差。
3)找不到卫生间风扇的开关。
4)房间设计太多镜子,半夜上洗手间慎得慌。

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很棒的度假酒店

By

23 June 2017

platinumelite

入住及时识别会员。酒廊服务非常棒。餐饮很丰盛。酒店游泳池很不错。虽然入住时有写小问题,但后面都很棒的解决了。每位员工都很友善

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服务永无止境

By

23 June 2017

club

好的不多说,五星酒店应有的服务品质和住宿标准都不错,提几点建议吧。1、主观能动性:到达酒店办理入住前台服务人员应该可以从客人的穿着和言语能大致分辨出客人此行的目的,商务还是休闲,从而判断出可能需要提供的服务。而且对于带孩子的客人是否可以主动询问下是否需要提供孩子的酒店用品(浴袍、拖鞋之类)。对于住店时间达到两晚及以上时,应该留心记住客人第一天要求提供的服务,例如第一天要求提供小孩的浴袍,第二天打扫房间后应主动放置新的,不能让客人第二天再告知后提供。2、服务无止境:我们入住贵酒店4晚,定的都包含早餐,贵酒店早餐时间是从早上7:30开始,因为我们最后一天离开的飞机是早上10点,所以最后一天的早餐几乎没怎么吃,询问是否有早餐或者零食之类可以提供,回复要提前告知才会准备,此举认为差强人意,那么可否在办理入住的时候能主动询问下客人离开那天是否需要提供打包的便利早餐,让客人更加安心,感觉酒店人文关怀。当然可以只针对包含早餐的客人。

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风景优美心旷神怡

By

23 June 2017

platinumelite

其实自己也是多次入住这家洲际度假酒店,之前也是有幸结识前前厅部经理孟俊杰,他一丝不苟的工作态度和严谨的工作风格让我十分敬佩,所以之后我才会多次选择三亚半山半岛洲际酒店也多次向我的朋友们推荐该酒店,因为我相信只有领导人有魅力才能创造出一家富有魅力的酒店。

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服务一流

By

23 June 2017

club

非常喜欢你们的微笑服务与贴心
非常喜欢你们的微笑服务与贴心
非常喜欢你们的微笑服务与贴心
非常喜欢你们的微笑服务与贴心
非常喜欢你们的微笑服务与贴心
非常喜欢你们的微笑服务与贴心

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地理位置好,酒店服务周到,环境好

By

21 June 2017

club

地理位置好,酒店服务周到,环境好,酒店服务人员都很专业,看海很方便,海景很美,泳池也很方便,服务周到。

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服务很好,很热情

By

21 June 2017

club

员工懂都很热情,俱乐部的景色很孩子也很喜欢,用餐很方便,泳池很干净,小朋友还要再来,以后还会入住并推荐给朋友

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