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Kimpton Karma is now part of IHG Rewards Club. Previous members were emailed a new # and PIN. Need help? We're here for you.

FAQ | Kimpton Karma + IHG® Rewards Club| Kimpton Hotels

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Kimpton FAQs

Unique Kimpton Benefits
  • When do I get complimentary WiFi?

    You’ll enjoy free WiFi as soon as you join IHG® Rewards Club.

    You’ll just need to log in to our free WiFi page when staying with us. Be sure to use the email address you sign in with to access your online profile.

    And what’s extra awesome is that you can sign into Kimpton WiFi anytime during your stay.

  • What do you mean by Custom Stay Preferences?
    Your stays with us are all about you.
    High or low floor? Let us know what makes you most comfortable and we’ll do our best to make it happen.
  • What's this I hear about a spa credit?
    At participating hotels, you can enjoy a $30 in room spa credit. Why not? You deserve it. To learn which hotels are participating, please see here.
  • What is the Inner Circle Amenity?
    A personalized special welcome amenity is your favorite beverage and snack delivered to your room during each stay. When you become an Inner Circle member, your profile expands to accept more custom preferences so we can get to know you better. Exact brand preference and amount are not guaranteed, but we'll do our best.
  • What is the Inner Circle Complimentary Chef’s Taste?
    Inner Circle members enjoy a complimentary chef's taste when enjoying dinner at a Kimpton restaurant. Be sure to let the restaurant know that you are an Inner Circle member upon arrival (a tip: You can always enter this in the Notes section in Open Table when making a reservation as well). The chef's taste is typically seasonal and is up to the discretion of each restaurant and chef. This perk is applicable toward dinner service only.
  • What is the Complimentary Night at New Hotels perk for Inner Circle members?
    We want our most loyal members to experience our new hotels once they’ve gotten their Kimpton sea legs. At that time, Inner Circle members are invited for one free night to try it out. Availability and offer dates are limited. At participating hotels.
  • How do I make sure I get a newspaper delivered to my room?
    As an Inner Circle member, you get your choice of newspaper. It will be delivered to your door as long as a preference is listed in your profile. If you don't have a preference noted, no paper will be delivered.
  • What is the Inner Circle Dedicated Phone Line?
    Just our way of making our members’ lives a little easier. The number is included in your Inner Circle welcome kit and monthly email statements.
  • Do you really give out the phone number to your CEO to Inner Circle members?
    You bet! When that Inner Circle “Batphone” rings, if Mike’s available, he’ll pick up.  The number is included in your monthly Inner Circle email statements.
About Raid the Bar
  • What is Raid the Bar?
    Who doesn’t love a free drink or snack?  Raid the Bar provides Elite IHG® Rewards Club members one $10 credit ($15 in NYC) to spend at either our restaurant bar or the in-room honor bar during each of your qualified stays.
  • Are all hotels participating in this benefit?

    Though nearly all Kimpton hotels participate in the mini bar perk, there are some that aren’t able to offer the restaurant bar benefit. These include:

    • New York City: Eventi, INK48
    • San Francisco: The Buchanan
    • Los Angeles: Wilshire
    • Salt Lake City: Monaco
    • Washington, DC: The George, The Carlyle
    • Cleveland: The Schofield
  • How does Raid the Bar work?
    Elite IHG® Rewards Club members receive a Raid the Bar card when you check-in. Just mark whether you used your credit (in-room or at the restaurant bar) and turn in the card at check-out. Please note: you will not receive this credit if the Raid the Bar card is not turned in.
  • Can I save my Raid the Bar card for my next stay?
    Nope. Use it or lose it.
  • Can I give the Raid the Bar card to the bartender?
    No. Your credit is given at check-out at the front desk. Simply sign your bar tab to your room and we will adjust the credit when you depart.
  • I never stop at the front desk to check out, can I call the front desk and let them know where to apply the credit?
    When our accounting department is happy, we're happy, so we appreciate you helping us by turning the card in at check-out. However, if you're one of our super-rushed road warriors, you can call the front desk to notify them that you're checking out and let them know where you used the credit. Remember, if you don't, we won't be able to properly credit your bill.
  • Can I use Raid the Bar for room service or dining in the restaurant?
    You can only use this benefit while in the bar/lounge area of participating restaurants. Trust us; you’ll love getting to know our bartenders.
  • Can I use the Raid the Bar for the bartender's gratuity?
    No. If inclined to tip our awesome bartenders, please do so separately. This benefit is not redeemable for tips or cash.
  • Can I use the credit at a different Kimpton hotel other than the one at I am staying?
    You can only use the credit at the Kimpton hotel that issued the Raid the Bar card to you. This benefit is not transferrable to other Kimpton Hotels.
  • Can I split my credit between the mini bar and the restaurant bar?
    Yikes, that sounds complicated! You must choose between one or the other, and indicate your choice on the back of your card.
  • What if I lose my card?
    Don't fret. We'll ask you where you used the credit at check-out.
  • Do I have to use the credit for a cocktail?
    Of course not! Our bartenders make a variety of mocktails (non-alcoholic beverages) for your sipping pleasure.
  • What if I want to dine at the bar?
    Your credit will be applied to anything from your bar tab. Not applicable for dining in the restaurant.
Inner Circle
  • What happens to the Inner Circle program?
    Good news! Inner Circle remains as our exclusive invitation-only tier within Spire Elite, the top tier in IHG® Rewards Club.
  • Do the Inner Circle perks remain the same?
    Yes! Your personalized Inner Circle Amenity, Raid the Bar, Complimentary Chefs’ taste and a free night at participating new Kimpton hotels all remain. Plus, if you earned Inner Circle by the end of 2017, you now also get the very rich Spire Elite benefits, which includes complimentary upgrades and priority check-in (as available) and so much more. Did we mention Spire Elite members earn 100% bonus points on every stay? Win win. 
  • Will I get my Inner Circle Amenity when staying at an InterContinental Hotel (or other IHG hotel)?
    The Inner Circle specific perks and welcome amenity are only offered at Kimpton Hotels, but you can expect other VIP treatment as a Spire Elite member when you stay at other IHG® hotels. Check out Spire Elite benefits here.
  • As an Inner Circle member, can I still take advantage of the New Kimpton Hotel Offer?
    Of course! We can’t wait to continue to welcome our Inner Circle road warriors into our newest participating hotels (and we’ve got a lot of them).
  • As an Inner Circle member, is the New Hotel Offer valid at non-Kimpton Hotels within the IHG family of brands?
    Not at this time. The New Hotel Offer benefit is exclusive to new participating Kimpton hotels only and the benefit is generally extended for a limited time at the hotel’s choosing. Check out which hotels are currently offering the free nights here.
  • How will I qualify for Inner Circle going forward, after 2018?
    Qualification for Inner Circle in 2019 will be extended to members who have earned Spire Elite status, and then by invitation only to a select group of members who are true Kimpton loyalists.
Questions about Questions
  • I have more questions. Who can help?
    Our friendly Kimpton peeps stand
    ready to answer your questions.

    Call 1-888-695-4678

    Use #KimptonLove if you would like to
    spread some! Our Social Media team loves connecting with you to answer questions or just hear about how your day is going. Did we say how much we love photos from your Kimpton travels?

    Twitter: @Kimpton
    Instagram: @Kimpton