Guest Reviews
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98%
Recommend This Property
Overall Experience
4.8
98%
Recommend This Property
Great room with excellent service
ByTony66
13 August 2020
Stayed at the suites prior to flying out from Heathrow. Room was a great size in fact could have been mistaken for a bedsit elsewhere in London. Room was clean and well laid out. Great experience at this location from the time I booked in to checking out. No noise was heard from the either the local roads or airport. The was a free yes free bus service from outside of the hotel to Terminal 5. Would definitely stay here again.
Excellent as always
ByArwyn82
12 August 2020
Such a good location and rooms spacious with all amenities. You could stay here for weeks. Staff are so good and always helpful
Truly a memorable and comforable Holiday at STAYBRIDGE
ByJerry
11 August 2020
Our Staybridge suites Hotel experience from 1st Aug 2020 to 5th August 2020 was a splendid, fantastic and memorable one due to the following reasons:
1.We were welcomed to the Hotel by Scot at the reception and he made us aware of policies regarding hygiene, breakfast etc.
2.The Hotel room was met beyond our expectations – It was an excellent self-contained room – Home away from Home and it had all the modern amenities such as a comfortable bed and a sofa bed, two flat screen T.Vs, and the attached kitchen which had a hob, fridge, dishwasher and a well stacked glasses, plates and the cleaning materials. The room was well ventilated with temperature control.
3. Initially we stayed at the hotel for 4 nights and upon getting accustomed to the room amenities and the enhanced guest satisfaction experience, we decided to stay for the 5th night.
4. In our 16 years travel experience in hotels stays, no hotel brand we visited earlier surprised us so much and STAYBRIDGE has remarkably laid a new standard for a truly way forward to comfort and affordable luxury. There is indeed a long journey with IHG hotels group to discover.
5. The Hotel Guests Services Manager, helped create moments into memories in a truly personalised service at the Breakfast, getting relevant information of local services and attractions and made us feel comfortable. The breakfast Team members are highly professional, very helpful and always make efforts to help exceed customer expectations in these challenging times. What a splendid service! Though expecting normal services once we all say goodbye to the virus issues.
6.Due to the virus issue, I can’t fault the hotel in their services and appreciate the IHG for their way forward planning in hygiene practices in truly safe and comfortable surroundings at the hotel.
7. The hotel staff members are very courteous and always make efforts to resolve issues specially the cleaning issues which were resolved by evening personnel.Thank you
Convenient location
ByBrowny
11 August 2020
Convenient location, helpful friendly staff and a spacious room. Food was average in the restaurant and predictably did not provide value. The room had a strong odour that set a poor start to the stay. Parking expensive for a guest at the hotel.