Rated 3.8 out of 5 by 25
Rated 5.0 out of 5.0 by Boone40RN Snowed in at Candlewood Suites
My friend was displaced from her home by a fire. She needed a temporary place to stay and we found the Candlewood Suites online. The staff has been incredible. My friend has some unusual needs and the staff has exceeded our expectations for meeting those needs. Our first stay was unremarkable, I mean by that that there were no problems. The Staff did provide excellence customer service. But, the second stay was during a freak winter snowstorm. A situation like that requires a great deal more than just great customer service. Everyone's nerves are on edge because they are unable to leave the property. The Staff went above and beyond. Everyone was great, I did not get every one's name individually. I did have a situation which was handled expertly by Patrick.
February 13, 2014
Rated 5.0 out of 5.0 by JHenry Great Experience
I stayed at this property while attending a conference in Athens. I found the property to be clean and comfortable. The staff was extremely friendly and helpful. Check-in and Check-out was a breeze. Enjoyed my stay. If I'm ever in Athens again, I would definitely stay at this location.
January 15, 2014
Rated 1.0 out of 5.0 by trcyjacs Not what was expected
When I made the reservation for the room I didn't know that housekeeping was going to be at the bare minimum, and that we would have to take our dirty towels down to the front desk to exchange for clean ones. The one housekeeper that we did manage to see was very rude, and after going into our room to make the bed she left a note stating "For clean towels go to the front desk smiley face". This was a mini getaway for me and my sweetie, if I had wanted to do any housework we could have just stayed home. This was the worst experience ever and I will not stay at another Candlewood again.
December 12, 2013
Rated 4.0 out of 5.0 by Wolfman1 Clean, comfortable room and southern hospitality
Accommodations here were solid - nothing fancy, but certainly nothing to apologize for either. The room was clean and spacious, and the bed was comfortable, especially the pillows. The staff was friendly and eager to please; no lack of southern hospitality here. The common areas could use some updating. We'd return again in the future, although we wish it was closer to UGA.
November 13, 2013
Rated 4.0 out of 5.0 by abby2005 Athens Stay
Very friendly staff! Ask for and received a late check out. Property is need of updates and remodeling. Lobby chairs need to be replaced. Carpet in hallways and rooms also need to be replaced.
October 25, 2013
Rated 2.0 out of 5.0 by PatttS Wouldn't recommend this property
Request for 1hour early check in and particular room location were denied. The plumbing in this older property doesn't work well. Overall not very clean. I wish I would have stayed elsewhere.
October 10, 2013
Rated 1.0 out of 5.0 by Jj9t Horrible Experience!
Horrible experience. Dish washer broke, no soap, stove top not working, toilet would not flush. Housekeeping did not give service after 7 days. Only one cart and front desk wants it back before I can get my luggage off. No repairs were made, no effort to move me, over charged me when I checked out and refuse to refund the over charge. HORRIBLE. Cupboard understocked compared to the last 4 I stayed in. Rude check in, no acknowledgement of my platinum status. Do not waste your time staying, not worth the stress. Management will not call back.
September 21, 2013
Rated 3.0 out of 5.0 by jkckmb Comfortable bed
Nice bed, slow check in, would like ice machine and breakfast on weekends
September 11, 2013