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Rated 4.0 out of 5 by 92 reviewers.
Rated 2.0 out of 5.0 by Customer Service was "BAD" Customer Service was "BAD" the room was hot and they didn't care .. Had to go to Wal-Mart at 1a.m in the morning to cool the room off. September 17, 2014
Rated 3.0 out of 5.0 by Decent Stay My stay at the Candlewood Suites was okay. There were issues with the A/C unit and phone system but were handled in one way or another. The front desk folks are friendly and appear willing to help. I would stay there again if my preferred hotel in Hot Springs is unavailable. September 15, 2014
Rated 5.0 out of 5.0 by Great all around Would recommend this hotel to anyone. Great staff, comfortable beds and very clean rooms! September 10, 2014
Rated 4.0 out of 5.0 by Good room, inflexible on stay Tried to leave a day early, checked out before check out time, but they wouldn't let me get out of the second day. Otherwise room and hotel were ok. September 10, 2014
Rated 5.0 out of 5.0 by Very nice room. I was very pleased with my stay at this hotel. Great room and great staff. September 4, 2014
Rated 5.0 out of 5.0 by Great stay!! We loved our stay here! Room was clean and well-equipped. Enjoyed use of the pantry and the free DVD rentals at the front desk. Pool was nice and clean, and the grill was provided including utensils!! The only complaint we had was the slow internet, and the room took a long time to cool off...but it was over 100 when were there, soo that's understandable. The great kitchen more than made up for that!!! September 4, 2014
Rated 4.0 out of 5.0 by NOISY AND UNCONTROLLABLE COOLING AND HEATING Hotel was OK for the most part. Room was roomy and clean. The only drawback was the heating and cooling. We wanted to raise the temp a degree or two because it was to cool. When we raised the temp the heater came on and ran and ran to make the room sweltering. The only way we could be comfortable to sleep was to leave the temp low and pile on the blankets. The fan on the HVAC unit ran constantly and was very noisy. The persons working there had no explanation for the strange system and basically gave the old shoulder shrug as a response to my questions about how to control the system. August 31, 2014
Rated 1.0 out of 5.0 by Hotel was very dissapointing. I was looking for a hotel within price range and i thought i found one that was in a good location. However upon arriving the Hotel look nice from the outside but once inside it was very dissappointing. It was dirty you could smell tons of lysol that had been sprayed covering up the funk. The pool was dirty with debris the entire time it had lots of spiders around the pool the hotel staff it was like a ghost town sometimes you pass by the desk and no one was there. I would not recommend this hotel to any one taking a vacation if you go stay on central ave please stay on Lake Hamiliton it will feel like a vacation be more relaxing and cleaner and the rooms wil be more upgraded. Do not waste your time at Candlewood Suites it will dissappoint you. August 27, 2014
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