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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    83%
    Recommend This Property

    Overall Experience

    4.1

    based on 143 reviews
    83%
    Recommend This Property

    Ratings Breakdown

    143reviews

    • 5 Stars
      75
    • 4 Stars
      31
    • 3 Stars
      16
    • 2 Stars
      13
    • 1 Stars
      8

    Great Stay

    By

    April 27, 2015

    platinumelite

    We had a great stay at Candlewood Hot Springs Ar, the only proble we encountered was the smoke detector was not attached. It didn't cause any probles, but we would have felt safer if it was in tact

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    Clean large rooms

    By

    April 22, 2015

    platinumelite

    This hotel is great, We found clean rooms nice staff. Well stocked kitchen and microwave with free popcorn.
    Wish we could have stayed longer.

    Posted byHotelStaff
    April 27, 2015
    Thank you for your kind words! We are very happy that we could make your visit to Hot Springs more enjoyable, we hope to see you again in the future!
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    Not impressed

    By

    April 13, 2015

    club

    Not a big fan for Candle Wood Suites................................................................................................................................

    Posted byHotelStaff
    April 16, 2015
    Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed.
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    NO HOUSEKEEPING

    By

    April 09, 2015

    club

    It is unbelievable that the guests have to request daily housekeeping in order to have their room serviced. I was not told about this policy at the time of booking nor check in, and had to find out at my return to the hotel after a long day, when I called housekeeping to inquire why my room wasn't cleaned.

    Very confusing policy given there were even magnets on the room door to place outside if "No room service required".

    Posted byHotelStaff
    April 10, 2015
    Thank you for bringing this to our attention! We are very sorry that this inconvenienced your stay with us. Since we are extended stay, we do offer guests their privacy and do not automatically service multi-night stays. However, we do offer service upon request, we are very sorry that this was not communicated or was miscommunicated, we have implemented training to prevent this issue in the future. Thank you again for staying with us and we look forward to having a chance to redeem ourselves in the future. Have a great day.
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