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Rated 4.1 out of 5 by 71 reviewers.
Rated 5.0 out of 5.0 by OVERALL STAY THE OVERALL STAY WAS EXCELLENT!!BUT AS I STATED THE TUBS COULD BE A LITTLE BE LARGER.ALSO I WOULD HAVE ENJOYED BREAKFAST ON CANDLEWOOD. BUT THE LITTLE GETAWAY WAS MUCH NEEDED. B\UT OTHER THAN THAT EVERYTHING WAS GREAT! July 23, 2014
Rated 2.0 out of 5.0 by Candlewood, Hot Springs, AR We made our reservations by third party and while I understand that the hotel is not under any obgligation to deter from the reservation, they would not provide an upgrade in the room. At any other hotel that we have stayed with while booking through a 3rd party, the hotel was willing to upgrade the room without any additional charges. The staff provided additional blankets and pillows but we had to spend two nights on the floor. They would allow a room change on the next day but were going to charge us an additional $55 to do so. July 23, 2014
Rated 5.0 out of 5.0 by nice stay I would stay there again everyone was very nice and helpful . July 19, 2014
Rated 3.0 out of 5.0 by Not a very restful night... One of the beds in our room was by far the worst bed I've ever slept in. It sagged in the middle so much that my husband and I kept rolling to the center. The bedspreads and pillows were dirty as well. We stayed at this property about 3 years ago and had a superior experience which made this stay even more disappointing! On the other hand, the Front Desk staff was very good and welcomed me as an IHG member. While checking out, I mentioned the bed and the clerk immediately apologized and made note of our concerns. I hope the issues I mentioned will be addressed because we would definitely like to visit again - the property is in a great location, convenient to all the things we love about Hot Springs! July 9, 2014
Rated 5.0 out of 5.0 by Family Visit I've stayed at this hotel often when in the Hot Springs area for both business and pleasure. I find the hotel clean, comfortable and well-kept but I keep returning because of the quality, professionalism and courtesy of the staff. July 7, 2014
Rated 5.0 out of 5.0 by Clean room, comfortable stay Hotels in the Hot Springs, AR area are typically high priced compared to other cities. I booked the Candlewood because it was the best value for the money. The room was clean, comfortable and large enough that you didn't feel cramped. June 28, 2014
Rated 3.0 out of 5.0 by Unhappy in Hot Springs I was not pleased at all with the person in charge when I checked in. Maybe a bad day or maybe a new job. The mattress was terrible and the cost was way to high for what you get. I would not and will not recommend or stay there again. I am sure most of the people that work there are good people and would hate to see anyone loose their job but thay guy needs a career change. June 24, 2014
Rated 5.0 out of 5.0 by Internet The wireless internet was really slow. I was on the 3rd floor and I shared wireless with the 2nd floor. Everything else was good. The room had a full kitchen, which was perfect IF I wanted to cook. Would have love to have a continental breakfast. But I would stay at the hotel again in a heartbeat. It was quiet and very comfortable. I spent most of my second day in my room, relaxing. June 23, 2014
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