Rated 4.1 out of 5 by 68
Rated 3.0 out of 5.0 by Blueidmom2 Not a very restful night...
One of the beds in our room was by far the worst bed I've ever slept in. It sagged in the middle so much that my husband and I kept rolling to the center. The bedspreads and pillows were dirty as well. We stayed at this property about 3 years ago and had a superior experience which made this stay even more disappointing!
On the other hand, the Front Desk staff was very good and welcomed me as an IHG member. While checking out, I mentioned the bed and the clerk immediately apologized and made note of our concerns.
I hope the issues I mentioned will be addressed because we would definitely like to visit again - the property is in a great location, convenient to all the things we love about Hot Springs!
July 9, 2014
Rated 5.0 out of 5.0 by Lyn5 Family Visit
I've stayed at this hotel often when in the Hot Springs area for both business and pleasure. I find the hotel clean, comfortable and well-kept but I keep returning because of the quality, professionalism and courtesy of the staff.
July 7, 2014
Rated 5.0 out of 5.0 by Wschmitty Clean room, comfortable stay
Hotels in the Hot Springs, AR area are typically high priced compared to other cities. I booked the Candlewood because it was the best value for the money. The room was clean, comfortable and large enough that you didn't feel cramped.
June 28, 2014
Rated 3.0 out of 5.0 by unhappy12345689 Unhappy in Hot Springs
I was not pleased at all with the person in charge when I checked in. Maybe a bad day or maybe a new job. The mattress was terrible and the cost was way to high for what you get. I would not and will not recommend or stay there again. I am sure most of the people that work there are good people and would hate to see anyone loose their job but thay guy needs a career change.
June 24, 2014
Rated 5.0 out of 5.0 by cmorris1991 Internet
The wireless internet was really slow. I was on the 3rd floor and I shared wireless with the 2nd floor.
Everything else was good.
The room had a full kitchen, which was perfect IF I wanted to cook. Would have love to have a continental breakfast. But I would stay at the hotel again in a heartbeat.
It was quiet and very comfortable. I spent most of my second day in my room, relaxing.
June 23, 2014
Rated 2.0 out of 5.0 by rileysgirl1 Nice Staff, bugs in bathroom
The staff was friendly and welcoming. Room size was really good. Love that it had a full fridge. But, during my shower, a total of four bugs were seen crawling up wall. They looked like roaches to me. I did not make a big deal about it or contact anyone because my kids would have freaked out. It was a weekend getaway with my husband and kids for Father's Day. Plus, I am not a big complainer anyway. But, for the price of the room, I don't expect to see bugs anywhere. I was paranoid so I put all of the food including dry stuff in the fridge while my kids thought I was crazy, I am sure. I didn't sleep well because I thought about bugs all night. We stayed on the bottom floor closest to the highway so we heard motorcycles and such all night. But, I will say the pantry thing they have is awesome. I love that you can go in there and get anything by using the honor system! How rare these days! My kids loved getting ice cream, candy bars, and chips. They counted the money out and put it in the slot. They thought that was cool.
So, in all fairness, I am sure the nice staff would have moved us to another room if I had given them the chance, but I did not want to upset the family and or embarrass my hubby on his special weekend.
June 18, 2014
Rated 5.0 out of 5.0 by PeterDC Efficient, simple, and comfortable
I found the Candelwood Suites in Hot Springs, AR to be a comfortable place to stay for an extended visit. I was there for two weeks and was very pleased with the staff, the room, and location. Having free internet and laundry was a bonus, and the kitchenette was clean and decently stocked with cooking needs.
June 16, 2014
Rated 5.0 out of 5.0 by GrannyCharm Very nice accommodations
Pleasant experience. Staff were helpful in finding activities for our grandkids to do since Magic Springs was closed due to rain.
June 15, 2014