Rated 4.0 out of 5 by 42
Rated 5.0 out of 5.0 by Karen62 I will stay again!!
Robin the attendant at the main desk.. Not only was she helpful and she knew her business.. But everyday she worked she was always asking how Me and my Mom was. She played a special role in my visit. I can't Thank her enough for all she did for me.. If for any reason I need to return it will be at this hotel.. All the staff is friendly.. They will go out of their way 110%.
THANK YOU !!!!!
December 1, 2013
Rated 4.0 out of 5.0 by jskelvis first visit
first visit and it was good. i would consider staying there again. opened my eyes to Candlewood.
November 24, 2013
Rated 2.0 out of 5.0 by Verne Difficult time checking in
Clerk would not use my Priority Club number to sign me in. Wanted drivers liscense and took long time to accomplish registration. Dont know why this property needs all the information that most do not.
October 31, 2013
Rated 5.0 out of 5.0 by Sheashea Comfortable bed and great service
Bed was comfortable, room was very clean.
Enjoyed our stay.
Only complaint, curtains would not close.
October 30, 2013
Rated 1.0 out of 5.0 by patsykline non compassionate staff
my husband had spinal surgery on wed the 18th, after being at the hospital all day, upon returning to our room,(non smoking king executive) I made the unfortunate and unpardonable sin of lighting up a cigarette, once I realized my mistake I promptly put it out.
The next morning, the early hours, I sprayed deodorant in our room to mask the odor of sewage coming from the bathroom, this set off the smoke alarm, the desk clerk called and I told him what I did, he said it was probably odor coming from the heaters once they were turned on. This was an entirely different episode, not related to the smoking. Once I brought my hushand back to the hotel on Thursday the 17th I went to the front desk and told them what I had done the previous day, later that morning the desk clerk informed me there would be a charge of $300.00 for smoking in the room. No one would of ever known about this if I had not been honest, so it doesn't pay to be honest,at least not with candlewood, Unfortunately we can never stay at any candlewood inn or partners of candlewood and cannot recommend a stay for anyone, as I have posted on facebook. My mistake and honesty cost us, my mistake I admit.
October 23, 2013
Rated 3.0 out of 5.0 by Gloria5523 Our recent stay
My husband and I just recently stayed at this Candlewood Suites in Hot Springs AR (Sept 27-28, 2013) It had everything we needed and it was a very clean room..My only complaint is that we were not allowed early access to the room..now I know it states check in time is 3:00 but there were no guests there..I could understand IF they had been packed the night before but the parking lot was actually EMPTY when we tried to check in the 1st time..we had each driven 5 hours and were tired and ready to relax but were sent away to find something to do for 3 hours..this may weigh pretty heavy on where we stay for our next visit to beautiful Hot Springs AR
October 2, 2013
Rated 3.0 out of 5.0 by FrankM Good value
Helpful and friendly employees. Convenient and clean. USA newspapers each day was nice. The only complaint was that we specifically asked for a quite room on the top floor if possible. We were given a room on the second floor. When I mentioned this to the desk clerk at check-in she assured me it was not crowed and their would be no one above us. Guess what??? About 1030pm a family with small children moved in above us and were very noisy until after 12 midnight. The next morning I complained to the desk clerk and requested to be moved to a room upstairs which they did. So WE were inconvenienced by having to move and not granting us our original request. To make matters worse, your personnel booked a room for a family directly above us when there were many other vacant rooms. VERY negligent on your part!!!
October 1, 2013
Rated 5.0 out of 5.0 by Scorpio33 Respiratory Conference
Cost was affordable and location was near all the great places to eat! Enjoyed my stay
September 30, 2013