Rated 4.1 out of 5 by 73
Rated 5.0 out of 5.0 by James1948 Texas Trip
Front staff the night of our stay was very good. Very friendly, articulate and seemed to enjoy working with those who asked questions and inquired at the desk.
July 27, 2014
Rated 5.0 out of 5.0 by Grandma/Mom Friendly and courteous personnel.
Easy and courteous check in and check out. Room comfortable and clean.
July 26, 2014
Rated 5.0 out of 5.0 by MRS RED OVERALL STAY
THE OVERALL STAY WAS EXCELLENT!!BUT AS I STATED THE TUBS COULD BE A LITTLE BE LARGER.ALSO I WOULD HAVE ENJOYED BREAKFAST ON CANDLEWOOD. BUT THE LITTLE GETAWAY WAS MUCH NEEDED. B\UT OTHER THAN THAT EVERYTHING WAS GREAT!
July 23, 2014
Rated 2.0 out of 5.0 by Stanley123 Candlewood, Hot Springs, AR
We made our reservations by third party and while I understand that the hotel is not under any obgligation to deter from the reservation, they would not provide an upgrade in the room. At any other hotel that we have stayed with while booking through a 3rd party, the hotel was willing to upgrade the room without any additional charges. The staff provided additional blankets and pillows but we had to spend two nights on the floor. They would allow a room change on the next day but were going to charge us an additional $55 to do so.
July 23, 2014
Rated 5.0 out of 5.0 by sweet pie nice stay
I would stay there again everyone was very nice and helpful .
July 19, 2014
Rated 3.0 out of 5.0 by Blueidmom2 Not a very restful night...
One of the beds in our room was by far the worst bed I've ever slept in. It sagged in the middle so much that my husband and I kept rolling to the center. The bedspreads and pillows were dirty as well. We stayed at this property about 3 years ago and had a superior experience which made this stay even more disappointing!
On the other hand, the Front Desk staff was very good and welcomed me as an IHG member. While checking out, I mentioned the bed and the clerk immediately apologized and made note of our concerns.
I hope the issues I mentioned will be addressed because we would definitely like to visit again - the property is in a great location, convenient to all the things we love about Hot Springs!
July 9, 2014
Rated 5.0 out of 5.0 by Lyn5 Family Visit
I've stayed at this hotel often when in the Hot Springs area for both business and pleasure. I find the hotel clean, comfortable and well-kept but I keep returning because of the quality, professionalism and courtesy of the staff.
July 7, 2014
Rated 5.0 out of 5.0 by Wschmitty Clean room, comfortable stay
Hotels in the Hot Springs, AR area are typically high priced compared to other cities. I booked the Candlewood because it was the best value for the money. The room was clean, comfortable and large enough that you didn't feel cramped.
June 28, 2014