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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    84%
    Recommend This Property

    Overall Experience

    4.1

    based on 135 reviews
    84%
    Recommend This Property

    Ratings Breakdown

    135reviews

    • 5 Stars
      73
    • 4 Stars
      29
    • 3 Stars
      14
    • 2 Stars
      11
    • 1 Stars
      8

    helpful

    By

    March 27, 2015

    we were in need of the room for one more night and they were very accommodating. the cleaning lady was able to give us more towels even though we did not give her time to clean. this was a perfect location to the hospital where my husband was

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    Great place to stay.

    By

    March 27, 2015

    club

    The rooms and hotel are always clean and comfortable. The staff a very helpful and very nice.

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    Down the Stretch

    By

    March 26, 2015

    Excellent location to Oaklawn. Safe, comfortable. Rooms are clean, big and quiet. Staff is very respectful and helpful.

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    Kicked Out of Room

    By

    March 24, 2015

    club

    Even though phone reservation was made for two nights' stay, the reservationist apparently only entered our reservation for one night. Upon return to the facility to retire for the second night of our stay, our keys would not work and we were informed that we no longer had the room and our personal items (clothing, toiletries, medicines, etc) had been tossed into plastic bags and open luggage willy-nilly and taken to the office. The hotel manager offered absolutely no fix to this situation and we were forced to leave Hot Springs in the middle of the night and head toward Little Rock to find another room, as there were several events going on in Hot Springs and NO rooms were available, other than a facility whose key system was broken. This caused us to have to cancel appointments in Hot Springs for the next day. Very, very bad experience with this Candlewood Suites.

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