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Rated 4.1 out of 5 by 358 reviewers.
Rated 4.0 out of 5.0 Recent Stay The only problem we encountered was the phone system was not working. However the staff did an outstanding job in spite of that problem. January 28, 2015
Rated 3.0 out of 5.0 by Room was good, beakfast was not Skip the food. The hotel is a little out dated, the rooms are small but clean. January 26, 2015
Rated 4.0 out of 5.0 by Staff very friendly The rooms need more lighting and could use some work, The drywall must have gotten wet in the bathroom and needed repair in the ceiling and by the window. But the staff is very friendly. January 26, 2015
Rated 3.0 out of 5.0 by Ups and downs I am a Holiday Inn Rewards member so I am a huge fan of them. This location was great for DC visit and the room was great. The bathroom needed a serious up grade, especially the tub. The tub was small. and stained. The pub restaurant was wonderful! The Breakfast restaurant was no so appealing and the service made just that worse. They sat us and forgot about us. Pancakes tasted like frozen food. The desk lady who checked us in was wonderful but the following day the desk clerk was less desirable and down right treated us like we were trash. Parking lot was very confusing and VERY tight squeezed. It was a nice hotel, just not as pleasant as others I have stayed in. January 24, 2015
Rated 5.0 out of 5.0 by Clean, friendly and comfortable I had a short but great experience at this hotel. The room was very clean and comfortable and no weird smells. Quiet. The staff was super friendly ESPECIALLY when I was stupid and left my debit card at the bar/restaurant when I paid my tab. They came to my room to deliver it personally, I wasn't there at the time but the front desk let me know and were very helpful and friendly. I highly recommend. January 23, 2015
Rated 5.0 out of 5.0 by Great comfort and service! The room was pleasant and very clean, the bed comfortable, and the internet fabulous for working from the room. The staff were very friendly and helpful during a stressful time (flight was cancelled!), and the hotel met all my needs for food (restaurants were excellent!) and rest, so I could continue working from my computer when unable to actually return home to my job. January 23, 2015
Rated 5.0 out of 5.0 by Comfortable bed and good service Covenant to airport with fast reliable shuttles. Clean room and relaxing bar/restaurant attached. January 20, 2015
Rated 1.0 out of 5.0 by Overnight Stay The customer service was pretty bad after we checked in. We had the shuttle take us to the mall and when we were done we called and requested to be picked up. The front desk person, apparently forgot to tell the shuttle driver to pick us up. We waited in the cold for almost 40 minutes. The shuttle driver was unaware we needed to be picked up until we called back a second time to the front desk and they finally let him know. We dealt with the toilet being broken and running the whole night. The only person that seemed sorry was the shuttle driver. When we got back to hotel last night, neither one of the agents apologized. When we checked out this morning, the front desk agent did not seem concerned about our experience. I am really upset and as a loyalty member, I expect better service. January 19, 2015
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