Rated 4.3 out of 5 by 142
Rated 2.0 out of 5.0 by JLB85 Reservation process difficult
The hotel itself was nice and the rooms were acceptable and comfortable. The reservation process was very frustrating and lengthy. We were given conflicting information regarding check in times. Due to inflexiblity of check in times we added a night to our stay because we were attending a wedding. In order to to this we were unable to modify our initial reservation and had to create an entire new one, repeating the whole process. Due to having two reservations, we were required to check out and check back in during our stay, which included giving our credit card information for the 4th time. Very inefficient process.
March 25, 2015
Rated 5.0 out of 5.0 by got trails? great staff and location
everything was perfect at Holiday Inn Auburn. I've stayed here several times and always find the room clean and the staff friendly and willing to help. My only minor issue is with the heating / air conditioning controls in the room, they are not easy to use and seemed to have a mind of their own. Wifi was easy to set up but seemed a bit slow.
Still, I highly recommend this hotel.
March 19, 2015
Rated 5.0 out of 5.0 by thatdarnbear Front Desk
Whenever I arrive at the Holiday Inn I'm greatly very nicely. I know some of the staff by name and I enjoy that.
This last visit the girl at the front desk remembered seeing before, but it wasn't at the Hotel as this was the first time I saw her there. She remembered when from when I use to volunteer at Maidu HS there in Auburn, she was a student and would chat with the lady I volunteered for. I was surprised by this as this was a few years back.
March 13, 2015
Rated 4.0 out of 5.0 by relaxinrose Auburn
Great view of the pretty courtyard. Hot tub was outdoors but nice and warm and the pool, I believe, was salt water which was nice too. Ice machines were all out of service but the staff were quick to bring ice upon request. The food from Max's was absolutely delicious and service was quick. Fitness room was cool and clean and smelt fine and had plenty of cool water which is always appreciated. Very easy to find and a surprisingly quiet location (at least for the courtyard side rooms). Enjoyed the stay.
March 11, 2015
Rated 4.0 out of 5.0 by Shar B Only one problem
The room smelled heavily of disinfectant and was very stuffy. It was supposed to be a non-smoking room but there was a strong smell of cigarette smoke. Our door did not have a no smoking sign on it. Also, the ice machines did not work. Other than that my stay was fine. The room was clean and it was quiet. For the price it was ok and I would recommend this hotel.
March 9, 2015
Rated 5.0 out of 5.0 by AGT600 Great experience!!!
Staff gave excellent customer service and room was well appointed and CLEAN!!!!!!!!!!!
March 7, 2015
Rated 4.0 out of 5.0 by Shaggyone Auburn
They were doing some upgrades at the hotel, which wasn't a problem, but the wall paper in the bedroom we stayed in was coming off the wall and wasn't appealing.
March 6, 2015
Rated 4.0 out of 5.0 by 1 car dude Great location
great location and we would stay again. we love the auburn area and family and friends who live there.
March 5, 2015